Conroyremovals Reviews 

133
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional and efficient service, noting that the entire process, from initial contact to final delivery, was seamless and stress-free. People frequently commend the staff for being friendly, helpful, and courteous, handling belongings with great care. Many also praised the excellent communication, with regular updates keeping them informed throughout their move. However, some customers experienced longer delivery times than expected, with items taking several months to arrive. A few other people also felt that communication declined after the initial stages, leading to uncertainty. Additionally, some reviewers reported issues with items being damaged or even missing upon delivery.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Delivery service

Users describe positive interactions with delivery services, highlighting that everything arrived intact,... See more

Customer service

People report positive experiences with customer service, highlighting outstanding professionalism,... See more

Product

Reviewers mention ambiguous feedback about product condition upon arrival, with some customers reporting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience overall with Conroy Removals! Communication was clear and helpful throughout our long overseas move. The transport took a little longer than expected, but everything arrived safely in... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with Conroy Removals. They did a facetime to work out the exact square meterage of our belongings, gave us an immediate quote and informed us of the moving process. We moved fro... See more

Company replied

Rated 5 out of 5 stars

Professional Team of Movers from start to finish The whole team at Conroy Removals bent over backwards, from the first phone call until the actual move, to make our shift as seamless as possible.... See more

Company replied

Rated 5 out of 5 stars

I have now used Conroy Removals on two occasions. Shipping my goods from overseas to Brisbane in January 2025 and back to the UK in September 2025. From start of process, eg Katerina coming to the pro... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(133)

131 reviews in the last 12 months

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Rated 2 out of 5 stars

Only 1 person sent to pack house

Only 1 person sent to pack house, 2nd day everyone rude and frustrated.
Absolutely no communication about where our container is at, delays and delivery date. All it takes is a phone call but I had to chase for all updates.
Picked up November, still not delivered in at end of February! Advised 2 months and its been close to 4 months, wirh no confirmation of day and time of unpacking.
The only great service was sales and after you've signed the dotted line no one wants to own communication or answers that you have.
We went over to Australia with crown, cant fault them but we've discovered you get what you pay for -which is lower cost for delayed goods, no communication and no one cares because you pay on the day of uplift!

November 21, 2025
Unprompted review
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Reply from Conroyremovals

Hi Mel
We’re really sorry to hear about your experience and the frustration this has caused you.

This is not the level of service we aim to provide. We’d like the opportunity to look into the delays and communication concerns you’ve raised. Could you please send us your job reference number so we can escalate this to management for review and provide you with a clear update?

Thank you for bringing this to our attention — we do take feedback seriously and want to help resolve this for you.

Kind regards
Conroy Removals

Rated 5 out of 5 stars

This was our second time using Conroys…

This was our second time using Conroys to move. Nici was my first contact and helped us with a very complicated situation concerning our move keeping in constant contact throughout. The removalists were prompt, quick and friendly and Conroys would definitely be the first people I contact if I need to move again.

February 17, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for the great review. We're thrilled you had another good experience with us. We appreciate your loyalty and would love to help again if you ever need to move. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great Service

I contacted Conroy by online searching. I received helpful, courteous and timely service. I needed to juggled pick up from me and delivery to my daughter in Brisbane. All was achieved without any issues. The people I dealt with were helpful and friendly. It was all done in a timely manner.

February 5, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for the great review, Rudolph. We're pleased we could help with a smooth move for your belongings between yourself and your daughter. Happy to help any time!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

excellent job from packing to deliverie…

excellent job from packing to deliverie at my country home in France , of the souvenirs of my dear aunt
in

February 4, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for the great review, Francois. We're so pleased to hear all went well, especially with your precious souvenirs!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

I had a good experience in using Conroy…

I had a good experience in using Conroy Removals - they provided constant updates and were helpful with filling in custom forms, etc. I only had one box moving back from the UK and they made it an easy process!

December 24, 2025
Unprompted review
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Reply from Conroyremovals

Thanks so much for the great review! We’re glad to hear the team kept you in the loop and made the customs side of things nice and easy — even for just one box. No move is too small for us! Thanks for choosing Conroy Removals and all the best.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent service all round

Very happy with all aspects on Conroy Removals, from the original quotes to pick up, storage and delivery.
Office staff and removalists were all friendly and attentive.

December 19, 2025
Unprompted review
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Reply from Conroyremovals

Thanks for the great review, Campbell. We're really pleased you were happy with all aspects of our service and that our staff were friendly and attentive. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent service

My personal effects left UK courtesy of 1st Move International who engaged Conroy Removals Brisbane for the final part of the journey. Conroy Removals kept me updated throughout the ship's arrival, customs clearance and delivery arrangements.  I was very impressed with the speed with which my personal effects were delivered to me after they were released by Customs. The delivery team were both friendly and efficient.  Thank you for making this part of my move a stress free experience. 

January 13, 2026
Unprompted review
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Reply from Conroyremovals

Thank you for the great feedback. We’re pleased to hear our Brisbane team kept you informed and delivered your effects promptly. It’s great to know the delivery was friendly and stress-free. All the best settling into Australian life.
Kind regards
Conroy Removals

Rated 3 out of 5 stars

Watch Out For The Extra Charges!

"Your delivery is prepaid to normal access only. Normal access is to ground or first floor above via 1 set of stairs only (elevators are excluded).

Based on the information provided for your delivery residence, it is outside the normal access terms and is what we class as difficult access.

This incurs a additional fee which is based on the size of your shipment. The additional fee for your size shipment is $150.00."

The above three paragraphs are taken from an email I received prior to my goods being delivered. I live on the top floor of a seven storey unit block. Access is really simple & the two lovely delivery guys had no trouble whatsoever in bringing the six boxes up to my unit via the elevator. When I told them I had to pay an extra $150.00 for the privilege, they were quite frankly astonished. As a result I have only given a three star review as I do not like being ripped off to the tune of $150.00! And that's in addition to the $442.00 I had to pay for the quarantine & customs clearance fees! The rest of the service was quite adequate.

January 9, 2026
Unprompted review
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Reply from Conroyremovals

Hi Ian
Thank you for sharing your experience and feedback. We’re sorry to hear that the additional access fee caused frustration. We aim to be as clear as possible about our access terms and any extra charges, but we appreciate your perspective. We’re glad the rest of the service met your expectations.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Stress-free move from Auckland to Australia

Thanks Abbin Abraham for easing the process of moving our things from Auckland to Perth. Your patience and awesome customer service made our move (12 boxes in total) easy and stress-free. I would also like to mention Rachel Wallace in the Auckland shop, great communicator on the phone and in person. The boxes have arrived on time and in great condition.

October 1, 2025
Unprompted review
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Reply from Conroyremovals

Thank you for your wonderful feedback, Lynn. We’re delighted to hear Abbin and Rachel made your move from Auckland to Perth easy and stress-free. We appreciate you choosing Conroy Removals.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Everything arrived in good condition

Everything arrived in good condition. I picked up from their office in Melbourne. There was a delay probably due to new year holidays, but not much.

January 9, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for your feedback, Hesam. We appreciate you choosing Conroy.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent

Good communication and fab delivery team - 10/10

January 9, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for your great feedback, Jemma. We're so pleased you were happy with our communications and delivery team. Thanks for the 10/10 rating!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Very smooth process

Very smooth process, everything arrived in great condition. Thanks!

January 7, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for taking the time to write a review, Min. Thanks for choosing Conroy! All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great experience

The movers arrived on time and were extremely considerate, helpful, and efficient! Thank you very much

January 6, 2026
Unprompted review
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Reply from Conroyremovals

Thanks for the great feedback, Isabel. We're thrilled you found our team considerate and helpful, and you had a good experience.
All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

3rd time using Conroys across the…

3rd time using Conroys across the Tasman and another seamless outcome from start to finish.

Highly recommend.

January 5, 2026
Unprompted review
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Reply from Conroyremovals

Hi Nick
Thanks for choosing Conroy for your move again. We really appreciate your business and loyalty. We're thrilled you had a smooth move across the Tasman.
All the best and kind regards
Conroy Removals

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Great communication even when my agent wasnt there, someone would email me back... A+++. Made what seemed like a complicated process so easy for me.

November 30, 2025
Unprompted review
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Reply from Conroyremovals

Thank you for your fantastic feedback. We’re pleased to hear our team’s communication helped make your move easy and stress-free, even when your agent wasn’t available. We appreciate your kind words and A+++ rating!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Excellent communication

I booked my shipment from the UK with Anglo Pacific who engaged Conroy as partners. Conroy's communication was superb at each stage. I would definitely use them again

December 5, 2025
Unprompted review
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Reply from Conroyremovals

Hi Nicky
Thank you for review. We’re glad to hear our communication met your expectations throughout your shipment from the UK. We look forward to assisting you again in the future.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Conroy Removals completed the shipment of household items from the USA.…

Conroy Removals completed the Australian element of my shipment of household items from the USA, the experience was faultless from initial communication about the shipment arrival, status updates, through to final delivery. All the members of the team were professional, friendly and responsive to any questions that came up. Very happy with the experience.

December 31, 2025
Unprompted review
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Reply from Conroyremovals

Thank you for your great feedback! We’re thrilled to hear your shipment experience from the USA to Australia was seamless and that our team provided professional and friendly service throughout.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great Service

Great Service! Good communication

January 2, 2026
Unprompted review
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Reply from Conroyremovals

Thanks Sam! All the best in your new place.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

review

Staff were helpful and kept me appraised with updating where my shipment was and when it would be received.I gave 4 stars as my shipment did have breakages .This was unfortunate , but may have been prevented if I had been more resolute in my packing techniques.

January 5, 2026
Unprompted review
Conroyremovals logo

Reply from Conroyremovals

Thank you for your feedback and for highlighting the helpful communication from our team. We’re sorry to hear about the breakages but appreciate your honesty regarding packing.
Kind regards
Conroy Removals

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