Consolidated Credit Canada Reviews 

6,934
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being patient, kind, and exceptionally helpful when guiding them through complex financial situations. People also genuinely appreciate the smooth and efficient debt management programs that successfully help lower monthly payments and significantly reduce daily stress. Clients note that the signup process is exceptionally straightforward and that representatives are always easy to talk to. However, some reviewers were not happy with communication challenges, mentioning persistent difficulties accessing the online support chat and unexpected updates regarding credit reports. A few consumers also expressed frustration about unexpected financial outcomes and various account management issues experienced throughout the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently describing advisors as friendly,... See more

Service

Consumers find service to be positive, helpful, and efficient in handling debt management. Reviewers... See more

User experience

People report positive experiences with user experience, highlighting how the simple and straightforward... See more

Payment

Customers report positive experiences with payment, noting that the process is easy and realistic. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bilel Chouaibi is truly amazing! From the very beginning, he was patient, kind, and took the time to explain everything in detail. My experience with him has been absolutely wonderful ,he isprofessio... See more

Company replied

Rated 5 out of 5 stars

My experience has been nothing but amazing. I was hesitant and scared to talk about my financial situation but after speaking to Keirston , he made me feel at ease. He was empathetic, kind and list... See more

Company replied

Rated 5 out of 5 stars

They have been a saving grace for me; their service has been invaluable. Before contact Consolidated Credit I had over 30k in debt and even making over 1000.00 in payments every month, after 2 years m... See more

Company replied

Rated 5 out of 5 stars

Honestly i don't think I'd ever get out of my 60k in credit debt without consolidated credit. An incredible option for those of us in crippling debt. Also very kind, understanding staff.

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About Consolidated Credit Canada

Written by the company

Call us today at 1-844-237-4812 to begin your path towards freedom from debt.

Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.

BBB Accredited Business

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(6,934)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am blessed.

I am blessed.

August 31, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Curt,
We are too, since we're working with you! We appreciate the chance to help you reach your financial goals and thank you for sharing your experience. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Madeleine,
We're delighted to be able to provide you real assistance during this difficult time. If you ever need additional help, please don't hesitate to contact us at 800-656-4049!

Rated 5 out of 5 stars

Very quick action and understanding.

Very quick action and understanding.

July 19, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Tanya,
We understand the importance of responsive, professional customer service and area delighted that was your experience. We appreciate you taking the time to leave us a review. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Always helpful

Always helpful

August 12, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Stephanie,
We appreciate you taking the time to share your feedback! Thank you for choosing us as a partner in your financial journey. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 1 out of 5 stars

Didn't even want to give them a star…

Didn't even want to give them a star worse consolidate credit people made payments late instead of 19.99% i was paying 56% intrest Didn't even tell me just wanted to collect my money worse

August 20, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Dominic,
We appreciate your feedback but think there may be a misunderstanding regarding your interest rate and payment schedule. We're committed to delivering stellar customer service and effective financial programs. Please call client services at 800-656-4049 so that we may review your account with you in detail and resolve your questions and potential issues to your satisfaction. We hope to hear from you soon!

Rated 5 out of 5 stars

On The right Track

Consolidated credit has organized my financial situation to a point where I can survive.

August 19, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Stephen,
We're delighted to hear the program has helped you stabilize your finances! If you ever need help or have any questions, please don't hesitate to call client services at 800-656-4049! We understand life isn't predictable and try to be as flexible as possible.

Rated 5 out of 5 stars

Decrese my debit

Ease to control debit

August 18, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Arshvir,
Thank you for sharing your experience! We're delighted to hear your program has been working well for you. If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

Sean

Excellent customer service

August 15, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Nicholas,
We're happy to hear you found our service to be helpful! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Idk it's useful

Tiana's is is end

July 6, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Nancy,
We're glad you're finding our program useful! Thanks for the feedback. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 1 out of 5 stars

Disappointing Experience – Be Cautious

This was a complete waste of time and felt very unprofessional. I initially spoke with someone named Noah, who was reviewing my file and offered a Debt Management Plan (DMP) with a monthly payment of $X for 3.9 years. I explained that part of my unsecured debt has a low interest rate (6%), so I didn’t need to consolidate that portion. I also shared that I could use part of my savings to pay down about one-third of my total unsecured debt and only needed a DMP for the remaining higher-interest portion.

Instead of addressing this, Noah kept avoiding the topic and suggested transferring me to a senior colleague who could “better explain my options.” It became clear they weren’t interested in what worked best for me—they just wanted to push a one-size-fits-all solution. I explained why their recommendation didn’t make sense in my case, but he insisted on the DMP, even after I clarified that paying down the debt myself wouldn't incur extra interest or penalties, since it was an installment plan without early repayment fees.

Eventually, I was transferred to someone else who turned out to be a Licensed Insolvency Trustee (LIT), offering me a Consumer Proposal with monthly payments much higher than what other LITs had quoted. Then they tried to send me back to Noah, who had disappeared. The call dropped, and when I tried calling back, no one answered.

Overall, this experience felt more like dealing with creditors than with professionals who are supposed to help. Be cautious—they don’t seem to have your best interest in mind.

July 30, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Ammar,
Thank you for sharing your experience so that we can use this as an opportunity to further improve our service. We reviewed your interaction and agree that your call was not handled correctly and provided additional training for that counsellor. We were happy to reach out to you directly to ensure you received the thorough, professional experience you deserve. Thank you for considering us as a partner in your financial journey and we wish you the best!

Rated 5 out of 5 stars

Made it understanding and me…

Made it understanding and me comfortable with my decision

July 25, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Michelle,
We're delighted your counsellor took the time to answer all your questions and ensure your program fit your goals and needs. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!

Rated 5 out of 5 stars

Everything was explained in detail and…

Everything was explained in detail and knowing they could help really lifted a weight of my shoulders. Everyone was nice and took their time to explain everything to me

July 24, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Oritsetsewundede,
It's a pleasure to take some stress off your shoulders and we're glad your experience was enjoyable. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

They helped me gain control of my…

They helped me gain control of my finances!

July 16, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Kliencie,
We're pleased to know our counsellors and program helped you get the knowledge of and control over your finances! We're excited to be working with you and appreciate the feedback. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Jason,
We're pleased to know you received the fast, helpful service we strive to deliver! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

Great team,❤️

Great team,❤️
good company.
Thank you

July 15, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Said,
We strive to provide exceptional customer service and are delighted that's what you've received! Thank you for taking the time to share your experience with us. If you ever recommend us to anyone, tell them to call 855-237-3337!

Rated 5 out of 5 stars

EXCELLENT PEOPLE!!

Thank you. To Donneto and his team
At consolidated credit.
This company, and it's people assisted me in managing and consolidating
Debt problems.
I will recommend them everyone, they
Are definitely there to support and help
People.
Thank you, to the moon and back.

July 8, 2025
Unprompted review
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Chris,
It's a delight to know Donneto and others made such a positive difference for you! We appreciate your feedback. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!

Rated 5 out of 5 stars
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Mark,
Thank you for sharing your experience with us! We're glad you found our service helpful and convenient. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!

Rated 5 out of 5 stars

How helpful everyone is

Everyone I have had the pleasure of dealing with have been extremely helpful and professional.

June 30, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Dear Caroline,
Our teams work hard to provide helpful, professional service and we're glad their efforts have paid off. Thank you for choosing us as a partner in your financial journey! If you ever recommend us to anyone, tell them to call 855-237-3337.

Rated 5 out of 5 stars

Credit

Thumbs up thumbs up

June 23, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Mr Guarasci,
Welcome aboard! We appreciate you sharing your feedback and are pleased you're satisfied with yorur service. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.

Rated 5 out of 5 stars

Great service


Great service

May 25, 2025
Consolidated Credit Canada logo

Reply from Consolidated Credit Canada

Hi Natalie,
We're delighted to hear you've received the great service we strive to provide! Thank you for sharing your experience. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look