Consumer Choices Reviews 7,962

I spoke to a man called Dylan. He was absolutely fantastic how he got my price right down. I’ve been with Sky for over 20 years and yesterday I was three hours on the phone to them and they were absolutely useless instead of getting my price down they was trying to put it out customer service was so bad to enter in because we was asking questions and I’ve been getting poor Internet for so long. I didn’t realise till my son told me as I’m a pension age and I don’t understand all these megabytes and things, but this gentleman was absolutely fantastic. A big thank you to them.

I got a good deal which is why 5 stars. I had to tell Virgin i was leaving though, as i swapped to Openreach connection as i moved house.
Virgin also didn't charge me for cancellation as assured, as i didn't have cable as my new address.

Informative and quick very pleasant people to talk to

Had a very good experience day one spoke to a lovely guy who gave me a number of options but I needed to check all the information on each of the different company offers he didn’t pressure me into agreeing to anything
Next day I got a follow up call by a really lovely very funny lady called Sharron (nice to hear a genuine person with a personality working in a call centre)
I went with virgin media as that was the best choice for my family Sharron did all the paperwork sorted everything very professionally
I’d definitely recommend using there service
Thanks guys for making the minefield of getting a new broadband provider such an easy experience

Virgin Media is a very bad I was costumer for about 10 years but I never saw any satisfaction from them they’ve a very bad service and I don’t recommended and advise to not join them because you don’t get any satisfaction from their services and staff are not good enough for costumer…

A quick reply to my initial contact and all the answers were covered well. A pleasant and polite young man supported.

The person who spoke with me was forcing me to purchase the service protection box.. Without my permission subscribed for it

I wanted broadband on a second phone line into the property .
I advised that this was not the main phone but still this was ignored.
The property owner then received a letter advising that someone wanted to take over their phone. I will probably have to cancel the broadband because I was not listened to.

I was spoken to by a very nice man who explained in detail my contract...he new his stuff

It was easy to change from one company to another

Very helpful and easy to communicate with. Saved me a lot of sorting out

Lady offed me a shell package , went through the details contacted main company and actually got it cheaper by £80 so ended very excited well done

Very professional and easy to understand all the way through . Charlie was a massive help in getting me the right broadband /phone provider for my Dad . It’s sometimes a minefield and he explained everything to make it easy to understand what my dad was buying in to . Thankyou Charlie 😊

Very easy to understand and the person explained all of my questions asked.

Great customer service

The gentlemen I spoke to was absolutely lovely and helped with all my questions