Consumer Refund Service Reviews 992

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act i... See more

Rated 1 out of 5 stars

This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiv... See more

Rated 1 out of 5 stars

Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of... See more

Rated 3 out of 5 stars

It took a lot longer to arrange the refund [initially they said about 3 months but it ended up being more like 10 months] and once it came through, their commission [or fee] is set at 24% of the value... See more

Company details

  1. Legal Services & Government

Written by the company

We are highly experienced claims management specialists, offering a tailored PPI refund service under our No Win No Fee agreement.


Contact info

1.9

Poor

TrustScore 2 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best thing I could have done

Best thing I could have done, just filled in a form and that was it, they kept in contact with progress, excellent and friendly staff. Wasn't waiting long really, takes all the stress out of it. A big thankyou to consumer refund service, you have nothing to loose, no win no fee.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

Courteous, efficient and timely service - excellent service all round

A breath of fresh air - this is a company who kept me perfectly up to date throughout the entire claims process, and all correspondence was clear, concise and accurate at all times. I never felt pressured or hassled (as I did with other companies in the past) and the claim was successfully completed - much to my delight! Thank you very much to the whole team.

I would recommend Consumer Refund Service without hesitation.

March 2, 2020
Unprompted review
Rated 1 out of 5 stars

Being chased and threatened with court…

Being chased and threatened with court by the company you trusted to look after my affairs not a good advertisement, would not recommend this company as they seem only intent on making money from you, if your company were doing their job properly then situations like this would never arise, disappointed to say the least.

March 1, 2020
Unprompted review
Rated 5 out of 5 stars

Very helpul support

The interaction that I have reviewed was unexpected.

From the start to the finish, I found Consumer Refund Service behaved in a thoroughly professional and courteous manner.
More of these I say.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

CRS have been brilliant

CRS have been brilliant! - They kept me well informed during the process and there was minimal time or effort needed from me. I have been reimbursed and think the 20% charge fee is very reasonable and worth every penny.
I wasn't going to bother persuing any PPI claims but so glad I did with CRS.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Barclay card mis-sold insurance

Consumer Refund Services helped me to get a refund which I had not hoped to get. If they had not contacted me, I would not have pursued it. I imagine there are many people out there owed money but do not know how to go about it.

Thank you.

January 21, 2020
Unprompted review
Rated 5 out of 5 stars

HELPFUL AND PLEASANT

Everyone I have spoken with have been so helpful thru this time, so this is just a word of praise all round. I do hope Adam's friend with the Sneeze does'nt spread it around either.!

Thank you

Regards

Brian wright

January 20, 2020
Unprompted review
Rated 5 out of 5 stars

Many thanks for all efforts

Many thanks for all efforts
In getting £500 plus from ppi and hsbc ,this has taken along time to sort out with many letters sent by you to me but you came up with this money that I didn't realise was due to me ,many thanks again for all you hard work ,yours Ron Vickery

January 14, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look