Consumer Refund Service Reviews 992

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act i... See more

Rated 1 out of 5 stars

This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiv... See more

Rated 1 out of 5 stars

Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of... See more

Rated 3 out of 5 stars

It took a lot longer to arrange the refund [initially they said about 3 months but it ended up being more like 10 months] and once it came through, their commission [or fee] is set at 24% of the value... See more

Company details

  1. Legal Services & Government

Written by the company

We are highly experienced claims management specialists, offering a tailored PPI refund service under our No Win No Fee agreement.


Contact info

1.9

Poor

TrustScore 2 out of 5

992 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot praise this company enough…

I cannot praise this company enough they found me a PPI I had paid 30 years ago and had not been aware of and got because of them a substantial payout!

Their payments for doing this job are less than other companies doing the same thing.

December 8, 2019
Unprompted review
Rated 1 out of 5 stars

This company is crap they are chasing…

This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiver as he was bankrupt but they expects him to pay £268.13 for money he never had total shambles

December 5, 2019
Unprompted review
Rated 1 out of 5 stars

The payment that I received was not arranged by this "company".

The payment that I received was arranged by me. I was informed by letter that they could not help me with my claim. I ended up doing it myself!! This is why the payment was made to me, DIRECTLY, without any "help / service from them
I still can't understand why they are trying to make me pay £560. If they charge 20%, they are alleging that I was paid £2800!! If they charge 25%, this would mean that I received (directly to me), £2240. I wish I had received this money!!
I only received £240!!
THIS COMPANY IS A SHAMEFUL DISGRACE.
I wonder if they will reply to this message.
I doubt it!
Regards, Tony Fox.

November 29, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Achieved really good financial results for me which I would have struggled to get all by myself. Took all the hassle out of PPI!

November 5, 2019
Unprompted review
Rated 4 out of 5 stars

Thank you

Received money back from 2 credit cards when a previous agency had failed. Some repetition of form filling but otherwise a simple and problem free experience.

November 5, 2019
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking, constantly sending g final warnings for over a year and still received no money.

Honestly not worth the hassle

November 2, 2019
Unprompted review
Consumer Refund Service logo

Reply from Consumer Refund Service

Thank you for review. I can see from your case that the lender informed us that your payment was issued in March 2019. You called us in April 2019 advising that you had not received the payment yet, you were advised that your lender would not share payment information with a third party and you would need to contact them to ask for it to be reissued. We allowed 6 weeks for payment to be reissued, we then sent a reminder for payment. In line with our terms and conditions, as we had not received payment for our services, we then sent further reminders for payment followed by final demands.

Rated 4 out of 5 stars

Excellent Service

Excellent Service, made everything quick and easy and obtained for us a large amount that we didn't even know we were entitled to. Many thanks. Hilary and Michael Flatt

October 24, 2019
Unprompted review
Rated 5 out of 5 stars

First Class Servicei

Initial contact was made with this company approximately 4 months ago. We can't thank them enough for what they have achieved for us in such a short time. All of their staff are professional but special mention and thanks must be made to Richard Eager one of their advisors who kept us fully informed of developments on a regular basis. Great customer service.

October 22, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look