Consumer Attorneys PLLC Reviews 169

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and quick response times. However, some people were dissatisfied with how their claims were handled, specifically mentioning instances where their proof was not considered or their case was quickly dismissed based on one-sided information.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, attentiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers appreciate the expertise and... See more

Claim

Reviewers highlight ambiguous aspects of claim. Many customers report positive experiences, with some... See more

Response time

Reviewers mention positive feedback about response time. Many customers highlight the responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came to Consumer Attorney’s PLLC back in May of 205 due to someone’s criminal records being placed on mine. As this was something that was very troublesome and caused so much stress to not only me b... See more

Company replied

Rated 5 out of 5 stars

Nisan Zaghi is an amazing attorney! He helped achieve better results than I expected. Much credit goes to the Consumer Attorneys team for their help and guidance along the way. All my questions and co... See more

Company replied

Rated 5 out of 5 stars

Attorney Nisan Zaghi and his team helped me receive a settlement much larger than I was expecting. I was struggling to clean my credit report with something that I did not do. Thanks to Nisan my credi... See more

Company replied

Rated 5 out of 5 stars

Alicia was my Paralegal and she was so understanding and was so nice. She addressed all my concerns I contacted these guys because a family member used my identity to open numerous accounts that the c... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer
  3. Legal Services

Written by the company

We are a national consumer protection law firm staffed by experienced legal professionals. We protect consumers by offering comprehensive assistance to fix errors in credit reports, background check reports, and tenant screening reports, stop debt collection harassment, help people recover from identity theft, and get compensation if eligible. With 25+ years of combined practice experience, we have cultivated trust with over 10,000 clients, achieved over 5,000 settlements and verdicts, and recovered $100+ million for our clients. If you're facing any type of consumer protection struggle and you've suffered financial, reputational, professional, or personal harm as a result, Consumer Attorneys can help. You can reach us easily by phone (+1-877-615-1725), email (info@consumerattorneys.com), or the online intake form or virtual chat options available on our website (consumerattorneys.com). From coast-to-coast, we're always right where you need us to be. Trust us to take it from here.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Downright disgusting

You want me to be honest is what your message says aight. The lack of dignity and respect is unbelievable, who in there right mind would discredit a disabled veteran of this country? Who would accuse the victim of a fraud case of doing just that committing fraud. Defamation of character and so much more and has no consequences even when proven wrong. No apology no nothing just remember I have 1.5 years left don’t think I forgot about you.

October 11, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Mr. Hawk,

We investigated your claim a few months ago and, in our opinion, did not believe there was enough evidence to pursue a lawsuit. As promised, you were never charged a single cent for the hours of effort our team put in. We referred you to another law firm for a second opinion, but they also declined to pursue a lawsuit. Asking a law firm to investigate your situation as a potential legal case for free and then acting disgruntled and vengeful when they do exactly that is a choice. Law firms are free to decline any case they want, and you are free to get legal opinions from as many law firms as you want. Taking your anger out on us probably isn't the best use of your time. We wish you peace.

Rated 1 out of 5 stars

Trash.

Trash.. They don’t help you with anything!!

January 14, 2025
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Chris,

After reviewing our intake files, it looks like we spent time and effort investigating your claim and came to the conclusion that you don't really have any notable damages at the moment, so a lawsuit isn't appropriate. And we didn't charge for any of the consultation, investigation, or attorney review, as promised. Calling our devoted intake team trash for helping to figure out that you don't really have an actionable problem is a pretty intense response. We understand that an error on one of your credit reports is a violation of the law, and that a refusal by TransUnion to correct the error is a violation of the law, but since you haven't really been harmed by the error (especially since the other two credit bureaus are reporting correct info), there's insufficient damages to warrant a lawsuit at this time. (That could change in the future of course.) We suggest bringing your claim to another law firm for a second opinion, then maybe grabbing a coffee or taking a nap. For the record, we love our intake team. They do a fantastic job for everyone who calls.

Rated 5 out of 5 stars

The team you want on your case

I called consumer attorneys office on a Saturday afternoon and was promptly called back the same day! I shopped around to try to get a better split of the settlement before agreeing to the terms of representation and nobody else would take my case because the background check error had been corrected. Dawn and Consumer Attorneys gave me confidence that they could recover damages for a mistake that cost me employment. They told me an average dollar range for my kind of case and time frame to expect and they over delivered on everything discussed with excellent communication throughout the process. I will definitely use them and refer them to family friends and strangers! I was not paid to write this and I am an actual client.

July 26, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi B King! Exceeding expectations is always a fantastic feeling. Thank you for being so vocal in championing your positive experience with us, especially with Dawn. We appreciate you very much!

Rated 1 out of 5 stars

Run Around

They put me through the ringer to provide documentation acting like they were going to take my case. I now receive an email saying they can't take my claim. They falsely advertise and you do not speak to a real lawyer. A scam all day.

September 10, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi M. Moore. We understand your frustration with being turned down by our firm (or any firm). When you feel stuck in a situation without an obvious fix, seeking legal help is usually the path forward. Unfortunately, sometimes, there isn't enough supporting evidence to proceed with a legal claim.  While it may have felt like we put you through the wringer to provide documentation, it is a testament to how thorough and comprehensive we are in reviewing the available evidence. We leave no stone unturned before deciding, so we feel confident in our ultimate conclusion, which is made by an attorney well-versed in the issues in question. The good news for you is that even though we felt there were insufficient grounds to pursue a legal claim at this time, all of the information you gathered can be taken to any other law firm of your choosing. They will need to review the same information and may come to a different conclusion than we did. Regardless, we wish you the best of luck in resolving your situation soon. 

Rated 5 out of 5 stars

Shoutout Moshe

Shoutout Moshe @Consumer Attorneys! He was awesome at communication and understanding throughout the whole process. I called Consumer Attorneys to let them know about my case and they in turn took my claim the same day and walked me thru step by step to get my situation handled. I was very happy that they were able to help me with such an important thing in my life. An incorrect background check can make a real issue in a person life and a I’m thankful Moshe was able to fix mines!!

September 27, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi King Quran! We really appreciate you giving a shoutout to Moshe and his team. We're so glad that we were able to help you fix your background check errors. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

I had a great experience with Consumer…

I had a great experience with Consumer Attorneys. They handled my case with professionalism and care, always keeping me updated and guiding me through the process. Their attention to detail and commitment to achieving the best outcome were impressive. I highly recommend their services to anyone in need of legal assistance!

May 26, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Jose! Leaving clients feeling seen, respected, and better off is everything we strive for. Thank you for trusting us to help you and for taking the time to leave such a great review!

Rated 5 out of 5 stars

Jenna made the process seamless

Jenna was so helpful in getting my background cleared of inaccurate information. I was like a fish out of water throughout this process but she made sure to answer all of my questions in a way that I could understand, all without making me feel stupid.

She was responsive and stayed in contact along the way. Jenna made sure to contact me for any information that might help my case and she refused to settle for less than what she felt I deserved - which was more than even I expected.

I would recommend her services to anyone going through what I did. She would be my first call if my kids ever deal with this kind of issue!

September 3, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Natalie! We love knowing that working with Jenna solved your problem, exceeded your expectations, and left you feeling confident in the process. There isn't a higher compliment than saying you would recommend us to your kids if they needed consumer reporting help. Thank you, and we appreciate you!

Rated 1 out of 5 stars

Awful experience

Awful experience! Tried working with "Willow" after speaking with 2 other gentlemen who were no help, but she proceeded to ask for my ssn, and then her tone and her demeanor started to change toward me. I sent her MANY documents to support my case and she was absolutely no help to me. I can only send what websites are willing to show me. I'm going to find someone else that's more worth my time.

September 7, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Fabz,

We responded to this same review you left on other platforms, but we'll also respond here. Without more information, we can't review your intake file to assess whether you were working with us and whether we could have changed anything about the circumstances of your initial review. Having said that, when you work with a law firm on a financial and credit-related matter, providing your Social Security Number is par for the course. If you have a data dispute, your correct data (including SSN) has to be identified and matched against the mistakes, and relevant information has to be gathered. Not providing this information is an impediment to pursuing a legal claim. We wish you the best of luck in getting your situation resolved!

Consumer Attorneys

Rated 1 out of 5 stars

Absolute scam

Absolute scam. They say they deal with the Retail Equation and do not! They don’t even know what the f it is! It’s right on the site! I sent them the file and everything!

August 27, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Consumer,

Without identifying information, we can’t cross reference your post with a client intake. But we’ll try to clear up what we can, generally. We DO help with consumer reporting errors involving The Retail Equation, but only those that fall within the purview of the Fair Credit Reporting Act. So sometimes, despite how frustrating your dealings with The Retail Equation are, it isn’t necessarily considered an actionable claim by our legal intake team. We encourage you to take your potential claim to another law firm to see if it falls within the scope of cases they might pursue. Our legal blog provides information regarding common problems with The Retail Equation, including discussing methods of proactively protecting yourself (if possible), offering insight into the dispute process, and mentioning that some consumers have sought relief through a class action. We think there’s a lot of helpful information in it! We wish you luck in resolving your data issues.

All the best,
Consumer Attorneys

Rated 5 out of 5 stars

Exceeded Expectations!

My attorney is McKenzie Czabaj and I am absolutely thrilled with how she has handled my case and that she was able to achieve an outcome that was even better than what I was expecting! I was somewhat reluctant in the beginning to be working with an out-of-state attorney but now I’m so glad that I took the chance and couldn’t e more pleased. I would highly recommend her especially for people with no previous experience dealing with the world of litigations. She explained everything to me as it happened and was always responsive to my emails with questions or concerns. She did right by me!

August 20, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Tiffany! We're thrilled to hear that you've had such a positive experience working with McKenzie and glad to know that your expectations were exceeded. Thank you for taking the time to leave a review. We appreciate you!

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Consumer Attorney's as they were able to fully assist me with my legal concern. They were also able to assist me in receiving compensation for the unjust act i experience. I would use again for all legal needs

August 16, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Darlene! We're happy to know that you feel fully satisfied with our legal assistance. Thank you for trusting us and for leaving such a nice review.

Rated 1 out of 5 stars

Start waste of time and may have been a…

Start waste of time and may have been a buy out by other party.

August 5, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Teeroo,

We requested more information from you to try to make sense of this review but haven't received a response. Without more information or some clarity on what you're talking about, this review doesn't seem relevant to working with our law firm. We wish you the best.

Rated 5 out of 5 stars

What a relief!

I’m so glad I made the call to Consumer Attorneys! David was amazing at getting inaccuracies removed from my background check and making sure I received more than expected from damages incurred in my case. I highly recommend their representation. 10/10

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Dawn McCraw has surpassed all…

Dawn McCraw has surpassed all predictions in clearing my name. A background screening company had identified me as a methamphetamine trafficker with a history of crime, which obstructed my employment opportunities. She genuinely salvaged my reputation.
If someone is facing a similar situation, I strongly advise seeking her assistance.
If attorney mcCraw is reading this . Thank you so much

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

Trash

Trash. Supposed to represent consumers, not so much. They go out of their way to make excuses for companies like lyft who steal and exploit their drivers and then suspend their accounts by mistake, and won't refund them when they have to fix Lyft's fuckups for them. They're in the WRONG BUSINESS.
FIND A COMPETENT LAWYER ELSEWHERE.

July 12, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Melissa,

We reviewed your intake to see where we might have gone wrong. It looks like you contacted us in March of 2024 with a suspicion that something adverse from another state might have been reported on your background check, resulting in you getting turned down for a position with one of the ride-share brands. However, when we reviewed the report, we determined that your background check was clean. So...sorry? If having the nation's largest consumer reporting law firm earnestly investigate your inquiry, review your consumer reports, and determine that everything is fine (without charging you a single dollar) makes us "trash" in your eyes, may we suggest a shift in perspective?

We wish you the best going forward.
Consumer Attorneys

Rated 1 out of 5 stars

Consumer Attorneys PLC

I would give zero stars if possible. Months ago I thought that this sham of an attorneys office was going to help me with LexisNexis as there page says they do. After much back and forth and sending reports to them as well as my disputing 100+ pages of incorrect information with lexisnexis (which they supply to credit reporting agencies and their own sage stream), these people decide that they won't help me because the information on my report is incorrect personal information that's being reported. Why they advertise that they help with lexisnexis reporting issues is beyond me because they most certainly do not. They are just a scam! That's what Lexisnexis does is report personal information to credit bureaus and of course sage stream which the own. Now sage stream has scores which of course are low (not at all close to my really credit scores)because of the multiple incorrect addresses, phone numbers, names etc and this sham of a company after months of back and forth says we can't or don't want to help even though their page clearly says they handle these matters. My advice to anyone planning on using them is to find someone else!! All they will do is waste your time! All along I thought they were helping me. What a Joke

I most definitely do not take your reply as serious. My file has me living in multiple States multiple addresses multiple names multiple phone numbers multiple email addresses none of which are mine that information is spread over to sage stream from there it spread to the other credit reports which I spent years getting this information off of so you are completely wrong when you're saying that that is valid information on my report it is not. I never received any letter from you I never received a single thing except talking to an assistant that went over everything and even Lexus Nexus said the information over a hundred items were incorrect. So I'm not sure exactly what you look for but now you have personal information of mine that is incorrect and correct because there is some correct information mixed in and you did not help me at all clean up the mess that they made they are reporting this information to credit bureaus and after 5 years of trying to get wrong address is off the three major ones now I found out where they're coming from and yet you refuse to help me do it and they refuse to correct it so you are the worst attorneys I have ever dealt with I do not in any way think you deserve even one star you deserve negative Stars. To anybody reading this do not use them they will lead you on waste your time and not help you at all. My sage stream score is based on information that they have it's funny because they have me as having no education when I do have higher education but that's okay according to you. According to sage stream that gives me a lower score. They have another reason of multiple addresses to you that's not an issue to me it is that lowers my score and the addresses are wrong they're in states that I've never even lived in I can go on and on but I do not accept your explanation at all you are the worst attorneys I have ever dealt with in my life.

June 29, 2024
Unprompted review
Consumer Attorneys PLLC logo

Reply from Consumer Attorneys PLLC

Hi Lisa,

Because of our size, nationwide coverage, and your partial anonymity, we did our best to link your review with the correct client intake file. It looks like we reviewed your reports, which did show erroneous personal information, but declined to pursue the claim for several reasons, one of which was the fact that SageStream’s decision was influenced by several factors unrelated to data errors. While we appreciate that every potential claim is significant to the individual struggling to correct the erroneous information, not every case contains the factual and legal foundation to warrant pursuing a lawsuit. It never feels good to turn down a potential client, but we make these decisions to the best of our ability after investigating the claim thoroughly. Hopefully, there’s some solace in the fact that the nation’s largest consumer reporting law firm investigated your claim, helped gather and review evidence, and provided a dispute letter with instructions on next steps, and you weren’t billed for even a single penny of our time, effort, and costs. We appreciate that it is incredibly frustrating to be in a position of trying to clear your record and feeling like the process is labyrinthian at times. We hope your continued efforts pay off.

Best of luck with everything.
Consumer Attorneys

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