consumerrights.ae Reviews 16

I raised a complaint in November against SAN Furniture after they took my money, failed to deliver the furniture, and caused me serious financial and personal stress. Unfortunately, Dubai Consumer Rights has been completely ineffective in handling this case. Months have passed without any meaningful progress or proper update.

Every time I follow up, I receive the same generic response saying I will receive an update within two working days. Those updates never come. This repeated false assurance shows a clear lack of accountability and professionalism.

It is extremely disappointing to see a consumer protection authority fail to protect consumers. The complete inaction makes it seem like fraudulent traders and dishonest salespeople are free to operate without consequences. Instead of supporting victims, the system appears slow, unresponsive, and unreliable.

An authority that cannot take action against clear cases of fraud seriously undermines public trust. Consumers deserve protection, transparency, and real action, not empty promises and ignored complaints

Been chasing them for weeks and weeks on an issue involving large sums for deceiving sales from a major brand. They asked for photos and text and references . Chased and followed up. Nothing happened. They don’t really seem to care abt the reputation of shopping in Dubai.

What a waste of time. I'm not sure why this department was even created.

i file a complaint from early this year with a travel agency that took tabby payment from me but didn’t process my requirements , up to this time they didn’t resolve the issue and my hard earned money didn’t return to me up to this time, i wish i didn’t ask help to them and go straight to police they didn’t do anything and travel agency didn’t even bother

I don’t know why I give a start , wast of time closing case without informing , they don’t try to find amicable solution and they don’t follow with the other party to give us a feedback , I mean . A mechanic try to advantage of the car key stil with him i really don’t know , stress of making a living adding those scammers

They never solve anything, i called several times to make complaints and they close the case every time without any real solution, i got really sick of them and just dropped my rights.

Worst ever consumer experience. Any thing can happen in uae because of this kind of consumer rights. This is shameful

CMP-23-297283. I have lodge a complaint against a logistic company and DED investigator call me in 8days and told me that they already call the company and told them to close the company until they solved the issues, however the logistic company is still running well and continued lying to customers. which means DED is not taking any actions its just for namesake. Thank you

i bought a laptop from noon that was fake. i submitted complaints twice and nothing was done about it. i even attached the invoices and images of the fake laptop but still i was not aided. the worst thing is having hope and it gets crushed like that.

Impressed by the service. Amazon sold us a faulty washing machine and no matter how we tried to contact them they would not refund the money. Raise complaint with DED 4 Nov, they called me 23 Nov to ask if still not refunded. That night money was returned by Amazon. Process took 3 weeks but we would not have got our money back from Amazon without this service.

a complete waste of time, some public / government departments in Dubai work well, sadly this is not one of them, do not waste your time!!!

I rate it a star just because of the people that answered my calls. Otherwise even a star would be too much. They were polite and promised me that someone will call me within few working days. It never happened of course but at list they were nice. Thats as far as i could go talking with someone about my complaint. Nobody ever called my back , nobody really cares. Don’t waist your time calling them.

Unfortunately wrong experience. They are trying to avoid.

Hi,
One shopkeeper cheated me and sold me a washing machine which is not working at all even he gave me 3 months warranty, I registered complaint with prove on 25th September 2021 and after that i called several times to resolve my issue but no one even call me back and my problem is still there. i just wasted my time with this department.

I have submitted a complaint against because one of UAE Government Organization "aeda" has done FRAUD with me i.e looted money, could not hear my complaint because aeda & TRA both done the FRAUD. So when I have submitted the complaint iun the court, COURT Rejected my complaint because its against a Similar UAE Government Organization. Proves that they are all together in this FRAUD.

I asked for Thier help and they replied me within 1month with that.

How do you expect help from those guys?

Dear Sir x

Thank you for contacting Business Protection Department in Dubai.



Please note that investigating a business to business case has a fee of AED 2,020 which is non-refundable regardless of the outcome.



If you would like to proceed, please note that you need register the complaint using our app called “Dubai Consumer”. You may also visit the link below and click on “Registration Complaint” then click “Business Complaints (B2B) to register your business case through our website as shown below
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Should you require any further information, please do not hesitate to contact us.

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