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Consumers Energy Services Reviews 3,987

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TrustScore 4.5 out of 5

4.6

Green Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and simplicity of the user experience, noting that processes are straightforward and quick to complete, even for those with limited computer skills. Many appreciate the helpfulness and courtesy of the service, with some mentioning that they can easily speak to a real person. The prospect of financial relief and help with bills is a significant positive for many, especially seniors on a budget. However, some people were dissatisfied with the pricing, feeling that charges were too high, particularly for pensioners, and that the company was overcharging. There were also concerns about estimated bills being consistently too high and a lack of transparency regarding meter readings.

What people talk about most

User experience

People report positive experiences with the user experience, highlighting its ease of use and simplicity.... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing satisfaction, noting reliable service,... See more

Price

Customers consistently note ambiguous experiences with price, with many expressing dissatisfaction over high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only experience I have so far is filling out this questionnaire. I will comment further when I have something to say. So far, I am objectively pleased

Rated 5 out of 5 stars

An Electrician by the name of Sam did a great job of fitting our extractor fans and reinstalling all our sockets and light fittings. Very professional tidying up along the way and taking the time to e... See more

Rated 5 out of 5 stars

Very customer oriented. Easy for seniors to use. Even those of us with limited computer abilities were able to complete. Happy to hear there is a chance of some financial relief from today’s very expe... See more

Rated 5 out of 5 stars

We renovated our multigenerational home in 2024, installing two heat pumps and two separate HVAC systems. Getting off gas was not easy. We had to keep our account open even though we used no natural g... See more

Company details

  1. Green Energy Supplier
  2. Energy Equipment and Solutions
  3. Solar Energy Company

Written by the company

Consumers Energy Services helps businesses and homeowners save money on their energy bills by identifying ways to reduce energy consumption and increase the efficiency of their systems. We offer a range of services, including energy audits, equipment upgrades, and the installation of energy-saving technologies. Our team of certified professionals will work with you to develop a customized plan to improve your energy efficiency and reduce your carbon footprint. With our expertise and proven track record, we can help you save money and make your home or business more sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

TAKING ADVANTAGE

YOU have been overcharging!
YOU only read meters now 6x year.
Your estimate months sre ALWAYS FAR YOO HIGH.
Only people UNDER 75 CAN APPLY?
I SUPPOSE AT 80 WE DO NOT NEED HEAT?

January 20, 2025
Unprompted review
Rated 4 out of 5 stars

Price

Bills arrive on time have allowed me to use equally billing as a senior this is very important to me to balance my budget act and every month

June 17, 2025
Unprompted review
Rated 4 out of 5 stars

Yes water temp

Yes, I like this company. I just wonder if they can up the temperature up a bit warmer. Maybe 3 degrees to get cleaner dishes & a warmer shower.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very customer oriented

Very customer oriented. Easy for seniors to use. Even those of us with limited computer abilities were able to complete. Happy to hear there is a chance of some financial relief from today’s very expensive life

June 16, 2025
Unprompted review

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