NO verification of my order
NO verification of my order. Had to contact to remind them of my order. It took a month to get my order. I had to contact another company to rush me an order since I ran out of contacts.
September 1, 2026
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Company details
Written by the company
At Contact Lens Direct, we believe clear vision should be simple, affordable, and accessible. We provide genuine contact lenses from trusted brands at competitive prices, helping customers save without compromising on quality or safety. Our team brings years of experience in the optical and contact lens industry. By working directly with licensed manufacturers and authorized distributors, we reduce unnecessary costs in the supply chain and pass those savings on to our customers. We offer a carefully selected range of daily, weekly, and monthly contact lenses from leading brands, ensuring that every product we sell is authentic and sourced from approved suppliers. Your eye health remains our priority. Every order requires a valid prescription, which is verified before fulfillment to ensure compliance and safe lens usage.
Contact info
30 N GOULD ST STE R SHERIDAN, WY 82801, 82801, SHERIDAN, United States
- +1 (646) 696-8931
- support@contactlensdirect.com
- contactlensdirect.com
3.2
Average
3 reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Speedy delivery and a great price on my…
Speedy delivery and a great price on my contacts!
August 7, 2026
Reply from Contactlensdirect
Thanks so much for your feedback! We’re so glad you’re happy with the fast delivery. We truly appreciate your support and look forward to serving you again!
never answered my emails or phone calls
August 7, 2026
Reply from Contactlensdirect
Hi Melody,
Thank you for taking the time to share your feedback. We're sorry to hear about the frustration with reaching our team, as this isn't the experience we aim to provide.
We've checked your order and can confirm it was successfully processed and delivered within 6 days, in line with our standard delivery timeframe. We take customer communication seriously and would love the opportunity to understand what happened on our end so we can address it directly.
Could you please reach out to us again at support@contactlensdirect.com, or reply here with a good time to connect? We're committed to making this right and appreciate the chance to turn this into a better experience.
Thank you for your patience,
ContactLensDirect Team
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