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Rated 1 out of 5 stars

Not possible to get in contact with support, you can't get past their stupid chatbot. Keep spamming me with emails even though I turned all notifications off.

Rated 1 out of 5 stars

I’ve been a loyal Hotjar customer since 2015, but under the new ownership, the company has become shockingly greedy. I was already unhappy with the previous price increase, which was steep, but th... See more

Rated 1 out of 5 stars

I recently had a disappointing experience with Heap, and while their products initially appeared promising, our overall business interaction left much to be desired. Heap’s analytic tools are... See more

Company replied

Rated 5 out of 5 stars

I've used ContentSquare for about 3 years now and I would never go back. The quality of the data and the support we get from our partners at CS is really impressive. CS lets me see what my users are a... See more

Company details

  1. e-Commerce Solution Provider

Written by the company

Contentsquare is a digital experience platform (DXP) that helps you to optimize your customer journeys and increase conversion rates.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

102 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

ContentSquare Review

Pros:
1. Better session replays when compared to other similar platforms.

2. Easy and simple UI for creating dashboards

3. Good multiple features for tracking customer journeys.

I would appreciate if the teams at ContentSquare could work faster on implementing new UI changes.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Content Square Review

Its an amazing tool to use with ease, to get amazing page level engagement insights helping us to make strategic decisions

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Very useful platform!

Very useful platform that assists with the data by exposing the user’s behaviors on our site during their journeys. Zoning analysis is a 5-star and very valuable tool! It takes analytics to another level.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Top class customer service and support…

Top class customer service and support for a tool that offers top class user insights. Every moment and contact with contentsquare you feel the level of quality that goes into the product, from a university to learn the needed skills to the many ways you can easily dive into data. Contentsquare makes looking at data easy and interesting.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great platform for user insights

I really appreciate the zoning analysis, which allows to precisely measure user engagement with a particular section of the website. As a UX designer, the user journey feature is also super useful to find blocks in the flows and eliminate them quickly.

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

The perfect tool

Thanks to Contentsquare, I can understand my customers' behavior and fix all the minor bugs with a straightforward tool.
You don't have to be an expert to use it, it's very easy.
You will be able to analyze all your website.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Very useful platform

Very useful platform, easy to use. The support team is exceptional, and they help you and guide you through different analyzes.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

My company's "go to" heatmapping tool

Contentsquare is my company's "go to" tool for understanding UX and customer engagement. It provides us with an easy way to quickly determine page engagement via its "zoning" analysis. 'Exposure Rates', 'Click Rates' and 'Attractiveness Rates' are incredibly easy to visualise, whether that be in the tool itself or by way of the clever Chrome CS Live add-in which aids "on-the-fly" discoveries.

This has become our main tool within Contentsquare but will inevitably lead us to using many more of the options available as the team increases its skills over the coming months.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Really powerful tool

Really powerful tool. It's user friendly, easy to navigate and gives you access to in-depth data around user behaviour.
The support you get from their team is also very valuable. Overall a great platform.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Powerful tool

Powerful tool, im still in the fundamentals but can see already see the deep analytical data i can obtain from CS. Great for quantitative data and finding paintpoints to generate hypothesis on what problems to focus on solving.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing platform!

Amazing platform! Very useful tool, the layout is super easy to navigate and very user friendly. By using Content Square it backs up opinions made and we can see how the customers interact with our website. The team at CS are very helpful too.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Very valuable tool !!

Very valuable tool !!! Contentsquare really assists with the data by exposing the user behavior on our sites during the customer journey. We have found the deep dives the Contentsquare analysts perform to be extremely helpful in getting granular insights and recommendations.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Content square is an amazing tool

Content square is an amazing tool, extremely detailed information about the user journey on your site, that helps you optimize your site day after day.
The team at CS is amazing, they help you make the most out of the tool.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Contentsquare has improved my work

I got introduced to content Square for the first time this year in July and it has been so helpful. As a Product Designer with Pizzahut UK, I am eager to study the user flows, journeys and how that affects engagement with the application I work on. Contentsquare has helped my work, using the "Analyse" feature I am able to study/follow journey analysis, page comparator, etc. It is a helpful assistant really, if you are a PM, PO, Designer, you should get on with it.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great Vendor, an extension of our team!

Great Vendor, an extension of our team for a job that we were previously just not doing at all. They are super flexible and have something for almost everyone on our team. From in-page analytics to 20 page decks with detail analyses, Content Square is easy to work with and provides a wide breadth of solutions.

September 13, 2021
Unprompted review

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