Contour Design Reviews 

I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot.
I use Google Chrome as a browser. I see this message on their website
"Note: Internet Explorer is no longer updated by Microsoft. This means that our forms will not work if you use this browser. We recommend using Google Chrome or Microsoft Edge."!
Contour - I see a few negative reviews about not receiving replies - is the IE problem a possible cause?

I had troubles with contour shuttle express when using premiere elements versions - it was always pointing to old installed version - your Utube movie was very helpfull to cure the problem - tks a lot

I asked a question with support and have not received an answer. I then get this asking how they have done! My answer is bound to be very poor as they have not replied.

If a company is going to auto send an email asking how they did then surely they should actually do something before sending it?

Ridiculous

Fantastic support. Friendly and fast.

I love their products but I contacted customer support with a very simple query and never heard back. Just wanted to know about windows 11 support on a product. I received a request to review them on Trustpilot despite this fact.

Customer service helpful, unfortunately all products made in China so, until China improve human rights, I won't be buying anything from Contour.

Always receive such an efficient and helpful service

emailed contour to ask what model was best for my disability and never got a reply, very disappointing.

I got a reply to my first inquiry but not to my second which needed a bit more information and advice about what equipment would suit me it would be really helpful to speak to someone I can't see that's an option- or reply to my questions would be helpful but I have heard nothing back

I had an issue, it was solved in one message! Can't ask for more than that.

My Roller mouse stopped working properly and I had excellent help via e-mail to sort the matter! Very pleased!

The staff were amazing and they resolved my problem very fast. Very happy

Hi, I am still waiting to hear back on my issue, I hope this survey does not mean my support request was closed before my issuer was resolved.
Thanks

The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended for video editors.
Flip Tocila Studio Brandaris Holland

Contour Shuttle er et fremragende produkt til videoredigering, og servicen er perfekt. I tilfælde af et problem, vil du blive hjulpet med det samme, selv ved hjælp af Teamviewer. Kan varmt anbefales til videoredigerere.
Flip Tocila Studio Brandaris Holland

Great products, well bult quality item.
Customer service has been very impressive and really helpful

Good customer services and provided me with the right information.

Years of using mice and trackballs left me with first De Quervain's tenosynovitis (don't try the Finkelstein Manoevre if you think you may have it, it's agony), and then lateral epicondylitis (more generally known as tennis elbow, but I'm no tennis player). I'm fortunate that my employer has an effective occupational health system that provided me with a professional assessment, and then with a Contour RollerMouse Pro3.

At first you think "What on earth?". It looks like a black rubber pencil in the pencil groove on an old fashioned wooden desk, the kind of desk you could roll your pencil in. And that's exactly what you do, instead of moving a mouse back and forth, you roll the RollerMouse back and forth, and side to side, with your fingertips. As you keep your arm still and in front of you at a specific distance, in time the inflamation in your arm should subside. It works best with a small keyboard behind the RollerMouse, again, so you keep your arms relatively still.

What do I think of the company? I think they are brilliant. OK, the devices are not cheap, but if you want to keep using computers for decades, their devices just might help you do it. The company responds well to customer contact, and is very approachable. They saved my career!

Excellent products and customer service.
Highly recommended.