Very positive experience - great offers, fast and well protected shipping. Will definitely use again. Returned part of my order as I changed my mind after delivery using their built-in returns port... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent, high quality tea towels, bought in the sale for my daughter’s first home of her own. Both thrilled with them; delivered next day; well packaged; arrived in perfect condition.
Company replied
The quality of the wine glasses I ordered was just what I wanted. Unfortunately, one of the glasses was broken in transit. CookServeEnjoy customer service was great. Chloe responded swiftly and I w... See more
Company replied
What a great experience, great online shop, items were very reasonably priced compared to others selling the same item. Used a 20% offer for a first order. Items dispatched very quickly. Would definit... See more
Company replied
Company details
Written by the company
Cook Serve Enjoy is a hub of more than 20 innovative brands. That adds up to thousands of products, from stylish accessories, to kitchen essentials, to ‘why haven’t they thought of this before?’. Spoilt for choice? That’s the point. You’ll find everything you need to cook, serve and enjoy every moment of it right here. So whether you’re entertaining friends, or entertaining the idea of another diet… whether you’re a proud foodie or you’re just trying to keep your family healthy, happy and well fed… relax, we’ve got things covered.
Contact info
The Hub, Nobel Way, B6 7EU, Birmingham, United Kingdom
- 0121 604 6000 Option 6
- customerservices@cookserveenjoy.com
- cookserveenjoy.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Like the product and were delivered…
Like the product and were delivered very quickly!
February 10, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Taylor manual kitchen timer
Taylor manual kitchen timer exactly as described, delivered as expected, works well and sold at a competitive price. Very happy with my purchase
February 5, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Ordered 6 pale blue mugs Really…
Ordered 6 pale blue mugs Really Disapointed as they look nothing like they do on There Web page..
However they are not blue they are GREY
and don't match my kitchen
There returns policy is not acceptable I have to pay for returns.
As im Disabled... it not convenient fir me to get out to post back
Thought distance selling act would protect me
February 15, 2025
Unprompted review
Reply from CookServeEnjoy
Hello,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to avoid these issues from happening again. I am glad to hear that our Customer Service Team helped to resolve the issue and it is now sorted.
Regards,
CSE Team
Great customer service
Delivery was very prompt and also customer service dealt with my issue very quickly.
January 28, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
CookServeEnjoy is an excellent…
CookServeEnjoy is an excellent retailer. I shop here time and time again! The wide variety of products means i always find a buy items i love.
I would recommend CookServeEnjoy because of their excellent customer service, and the speedy way they process and deliver orders!
February 3, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Package arrived on time and contained…
Package arrived on time and contained what I wanted. Only slight issue was that the mugs I ordered are a little smaller than I expected although no big deal
February 3, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Good customer services
Although I returned the item that I purchased as it was not as expected the interaction with customer services was really good to arrange my refund.
January 22, 2025
Reply from CookServeEnjoy
Hello,
We are very grateful for your lovely review. We are always trying to improve our services so our customers have a great experience with us so we are so pleased that you are happy!
Regards,
CSE Team
Quality products from a reliable company
This was my 2nd order from Cookserveenjoy. I'm very happy with the quality of all the products, and the quick delivery was hassle-free.
February 1, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
We are very grateful for your lovely review. We are always trying to improve our services so our customers have a great experience with us so we are so pleased that you are happy!
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
We are very grateful for your lovely review. We are always trying to improve our services so our customers have a great experience with us so we are so pleased that you are happy!
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
We are so pleased to hear that you are happy with your order. We always aim to deliver a great experience and we are so glad that you received that when shopping with us.
Regards,
CSE Team
In reflection your policy of no returns…
In reflection your policy of no returns unless damaged or faulty is not in mtpy opinion quite right . You should give customers the option of paying the postage for returns , this would not create any extra cost for the company , if a swap is required.
January 28, 2025
Reply from CookServeEnjoy
Hello,
Thank you for your review,
You can find our returns information by following the below link
https://www.cookserveenjoy.com/pages/returns-extended-warranty
Regards,
CSE Team
Easy to order on line
Easy to order on line. Love the table mats but suggest you change your delivery company. Service by Evri poor - disorganised and lack of information
January 28, 2025
Reply from CookServeEnjoy
Hello,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
We are so pleased to hear that you are happy with your order. We always aim to deliver a great experience and we are so glad that you received that when shopping with us.
Regards,
CSE Team
Great item
Great delivery time item is a fab with the kids for strawberry slices on pancakes.
January 27, 2025
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to Cook Serve Enjoy again soon.
Regards,
CSE Team
Reply from CookServeEnjoy
Hello,
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
Regards,
CSE Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.