Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be h... See more
Company replied
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The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local represent... See more
Company replied
Your help coordinating and managing the delivery was excellent. You have a great team. Thank you.
Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to... See more
Company replied
Company details
Written by the company
Cool Mini Splits is an authorized MRCOOL dealer selling DIY ductless mini split heat pumps to homeowners across the United States. The store is run by Interactive Group LLC. We carry the three MRCOOL DIY lines: DIY Select, DIY EasyPro and DIY 5th Gen. A single zone system heats and cools one room, and a 5th Gen multi-zone system runs 2 to 6 rooms off one outdoor unit. Every system comes with pre-charged Quick Connect line sets, so you can install it yourself with no vacuum pump and no HVAC tech for the refrigerant side. We also sell the parts most installs need, like line set covers, disconnect switches, whips, equipment pads and wall brackets. Most of our customers are buying their first mini split, so we try to make picking one easy. Our system finder suggests a size from how many rooms you have and their square footage, and you can call us at +1 (844) 999-9725, Monday to Friday, 9 AM to 5 PM EST, to go over sizing before you order. You can also email support@cool-minisplits.com any time. Shipping is free to the 48 contiguous states on kept orders. We review and confirm every order first, then it ships from Kentucky within 2 to 4 business days and arrives 3 to 7 business days later. Complete systems go by freight with a liftgate. We sell at MRCOOL's advertised prices, and if you find a lower price we'll look at matching it.
Contact info
2093A Philadelphia Pike, 19703, Claymont, United States
- +1 844 999 9725
- support@cool-minisplits.com
- cool-minisplits.com
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Awesome customer support!!!
Awesome customer support!!!! They went above and beyond to make sure I was 1000 percent happy. Rest assured they will take care of you at every step…
March 27, 2022
Unprompted review
Reply from Cool Mini Splits
Thanks for your feedback and we are glad to hear how happy you are with the customer service. It is our top priority to make sure that our customers are satisfied, and we will always do everything in our power to ensure this. Please feel free to reach out any time if you need anything else from us.
Best price anywhere
Best price anywhere! Excellent customer service with rapid responses via email. My order had a few snags (not their fault) but we worked thru them and I ultimately got what I wanted and for a great total price.
March 25, 2022
Unprompted review
Reply from Cool Mini Splits
Thank you so much for your feedback and kind words. We are always happy to help and want to ensure that our customers get the best experience possible. Please reach out to us if you need any assistance.
I recently purchased a tiny home with a…
I recently purchased a tiny home with a MRCOOL Mini split unit and ordered a new thermostat from this company. The next day I actually received a text from a REAL person discussing the compatibility with my system and realized it was not and this same person refunded the purchase. Yes you read correctly before shipping and me discovering the over site they did and reached out directly. Customer service on an entirety higher level.
March 24, 2022
Unprompted review
Reply from Cool Mini Splits
Thank you for your kind words, it is our pleasure to provide the service you deserve and we are happy to hear that our team exceeded your expectations.
Very helpful with excellent…
Very helpful with excellent communication before, during and after the sale. Very pleased with their customer service!
March 12, 2022
Reply from Cool Mini Splits
Thank you for your kind words and we appreciate the feedback. We always strive to provide amazing customer service and it's great to see that it's having a positive impact on our customers.
Good work, Mr Cool
Just received my order, boxed and shipped fine. Under construction now, will be unable to open and install for a month or two. I hope my warranty will start when I do open and install the unit. Bill D.
March 6, 2022
Reply from Cool Mini Splits
We are glad to hear that the delivery went smoothly, we hope that you will enjoy the unit for years to come. Regarding the warranty, you have 30 days after purchase to register it on MRCOOL.COM. If you have any concerns, please feel free to reach out to us.
These are awesome units very easy…
These are awesome units very easy install. I had some issues with the heat but it was just from a step I over looked and customer service techs got me up and running. In total took me a day and a half to install between my brother and I. We got the 3 zone 1-18k ah in living room and 2-9k ah in 2 separate rooms an they have no problem keeping the rooms 68-74 degrees with an outside temperature of 20-40 degrees
March 2, 2022
Reply from Cool Mini Splits
We are glad to hear that you were able to get everything up and running. We always appreciate hearing from our customers and as for the install, it sounds like you did a great job! Thanks for sharing your experience with others.
Reply from Cool Mini Splits
That is wonderful news, We're so happy to hear that. Thank you for your support and feedback.
Best price along with fast shipping.
February 24, 2022
Reply from Cool Mini Splits
Thank you for your order and we're glad you enjoyed our service. We appreciate any feedback :)
They have been great .
They have been great .. quick to respond and worked diligently regarding when I needed to return an item
February 12, 2022
Reply from Cool Mini Splits
Thank you for your kind review. It is our sincere goal to provide the best customer service possible and we are always happy to hear feedback like this. Our team works hard to meet your needs and we hope that you will continue to visit us again in the future.
Top notch costumer service skill…
Top notch costumer service skill provided from Maria and Alex
February 1, 2022
Unprompted review
Reply from Cool Mini Splits
Thank you! We're always happy to help and we're glad that things worked out as planned!
Excellent Service
Very impressed w this company. Got back to me even on Christmas day!! about my product and shipping. I will definitely use them.again!!!
January 16, 2022
Reply from Cool Mini Splits
Thank you for the kind words. We are delighted to hear that you are satisfied with our customer service. We strive to make your shopping experience as smooth as possible, and it's good to know that we are getting there! If you need anything, don't hesitate to reach out.
Alex was very knowledgeable and easy to…
Alex was very knowledgeable and easy to work with the item arrived on time
January 14, 2022
Reply from Cool Mini Splits
Thank you for your feedback. We will be sure to pass this compliment on to Alex and we look forward to serving you in the future.
Great customer service
Great customer service, they contacted me to make sure I ordered the correct piece. Answered all my questions, were very professional.
December 31, 2021
Unprompted review
Reply from Cool Mini Splits
Thanks for your feedback, we are always dedicated to provide the best customer service. Please do not hesitate to reach out if there is anything that you need assistance with.
A pleasurably abnormal customer service experience!
Very rarely do I experience a company that stays in direct personal contact with you up until you receive your order. Astonishing customer service and a very speedy delivery. My product arrived 3 days after ordering. Highly recommend.
December 30, 2021
Unprompted review
Reply from Cool Mini Splits
We are so glad to hear that you had a great experience with us, and we really appreciate you taking the time to share it. We'll do our best to keep up with the high standards that you have set for us.
I shop online extensively and have to say best support, hands down
I shop online extensively and have to say best support, hands down. Alex worked to get order out even with part coming from Kentucky after the massive tornado not to mention it being a week before Christmas. Line set was lost on the job and without Alex's help I would have been jammed. Don't know much about the company, but with people like Alex, they are doing something right.
December 16, 2021
Unprompted review
Reply from Cool Mini Splits
Thank you so much for your kind words. We do everything we can to ensure that our customers are taken care of, even in tough situations. We hope you have a great holiday season!
Equipment arrived fairly quickly…
Equipment arrived fairly quickly considering shipping delayed it by two days but everyone has been extremely helpful with questions
December 9, 2021
Reply from Cool Mini Splits
Thanks for the feedback, we are glad that our customer service representatives were able to answer any questions you had. We hope you enjoy the equipment and please reach out to us if you need any assistance.
good product at a fair price
December 5, 2021
Reply from Cool Mini Splits
Thank you. We are happy that you like the product and that the price is fair for you. If there is anything you need assistance with please let us know.
Highly Recomended
We've bought couple units with Cool Minisplits after checking the market thoroughly. The customer support is amazing and the experience flawless.
November 25, 2021
Unprompted review
Reply from Cool Mini Splits
We love hearing this, and thank you for spreading the word! We are always looking forward to new feedbacks from our clients. Feel free to reach out if there's anything.
Alex was my sales person.
Alex was my sales person.
He was concise, polite, professional.
November 24, 2021
Reply from Cool Mini Splits
Thank you for the feedback. We are glad to hear that Alex was able to help you out with your purchase. Please feel free to reach out to us with any questions or concerns.
Wonderful purchase experience
Wonderful purchase experience. Was contacted immediately after my online order to confirm every detail, the shipment was well packaged and my order arrived complete, undamaged and ready to install.
October 8, 2021
Reply from Cool Mini Splits
We are so proud to hear that you had such a great experience with us and we appreciate your feedback. We take pride in our customer service and it is our goal to ensure every customer has an excellent experience. If there is anything we can do for you or if you need any assistance please reach out to us.
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