Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be h... See more
Company replied
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See what reviewers are saying
The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local represent... See more
Company replied
Your help coordinating and managing the delivery was excellent. You have a great team. Thank you.
Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to... See more
Company replied
Company details
Written by the company
Cool Mini Splits is an authorized MRCOOL dealer selling DIY ductless mini split heat pumps to homeowners across the United States. The store is run by Interactive Group LLC. We carry the three MRCOOL DIY lines: DIY Select, DIY EasyPro and DIY 5th Gen. A single zone system heats and cools one room, and a 5th Gen multi-zone system runs 2 to 6 rooms off one outdoor unit. Every system comes with pre-charged Quick Connect line sets, so you can install it yourself with no vacuum pump and no HVAC tech for the refrigerant side. We also sell the parts most installs need, like line set covers, disconnect switches, whips, equipment pads and wall brackets. Most of our customers are buying their first mini split, so we try to make picking one easy. Our system finder suggests a size from how many rooms you have and their square footage, and you can call us at +1 (844) 999-9725, Monday to Friday, 9 AM to 5 PM EST, to go over sizing before you order. You can also email support@cool-minisplits.com any time. Shipping is free to the 48 contiguous states on kept orders. We review and confirm every order first, then it ships from Kentucky within 2 to 4 business days and arrives 3 to 7 business days later. Complete systems go by freight with a liftgate. We sell at MRCOOL's advertised prices, and if you find a lower price we'll look at matching it.
Contact info
2093A Philadelphia Pike, 19703, Claymont, United States
- +1 844 999 9725
- support@cool-minisplits.com
- cool-minisplits.com
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Long awaited back order issue solved
Hello just wanted to let you know That I received the other three line sets today thank you for your diligence and communication throughout this process much appreciated
September 26, 2021
Unprompted review
Reply from Cool Mini Splits
Thank you for your great review. It's always a pleasure to hear happy news from our customers. We are glad that you are happy with your purchase and we hope to be able to help in any future needs.
Highly recommended!
Great service. Excellent communication. Fast delivery. Highly recommended.
September 20, 2021
Unprompted review
Reply from Cool Mini Splits
Thanks for the review, we are happy that you had a pleasant online shopping experience. We will do our best to keep up with the excellent communication, fast delivery and high quality service. Thank you for trusting us with your orders!
This company is by far the Best!
This company is by far the best to work with. I have purchased two units from them with 5 air handlers all working so nice. The price was great and customer service was amazing. Alex always answered his phone or would text back right away. All these units were for my sisters house and I must say after seeing them work so smoothly I am now shopping for my own set. Thanks guys for all your help!
Michael
September 11, 2021
Unprompted review
Reply from Cool Mini Splits
Thank you for sharing your experience, it means a lot to us. We are always happy to help and make sure that our customers are satisfied with the service they receive. We appreciate your feedback & will be sure to pass along your praise.
Outstanding company!!
Outstanding company!!! We are incredibly happy. We had been looking for mini splits for our church bookstore+office since early 2021. We initially placed our order for condenser + 3 heads w/ ANOTHER company, they said our order had shipped & then cancelled our order without bothering to contact us.
Somehow I found CoolMinisplits. Their prices were SO MUCH better for us (non-profit church), allowing us to be able to purchase a higher BTU condenser & higher BTU heads. I did the online chat to confirm that what we were ordering was appropriate for what we had planned. ALEX was awesome! He confirmed our choice & told that there was a national back order on the lines (which we knew about) but we were allowed to place our order (Aug 12) w/ the understanding it would ship when the 3 lines arrived.
Out of nowhere yesterday (Sep 9) I received an email that our order was being shipped. It arrived that same day, just a few hours after the email was sent!
We are so happy!!!!
Thank you Alex & CoolMinisplits ❤️
September 10, 2021
Reply from Cool Mini Splits
We are so happy to hear that you got a great deal on your purchase and were able to get your products sooner than expected! We appreciate your feedback and we are glad to hear that you were satisfied with the customer service you received with Alex.
Cool Cool Cool...Very Cool
A new company name? You step back..Search the internet, call some numbers, chat with someone..And then make a decision. I too had the same experience and am very satisfied that I found this company cool-minisplits.com. The staff (including Manager) is very helpful, honest, knowledgeable and above all friendly. Alex, thank you very much for your help on ordering MrCool 4-zone Diy minisplit. Wonderful experience and definitely will recommend 'Cool-minisplits' to my friends.
July 13, 2021
Unprompted review
Reply from Cool Mini Splits
Thank you for the positive feedback! We are so glad that you were satisfied with your experience. It is our mission to provide our customers with the best service possible and we hope to continue doing so in the future.
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