While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!

Rated 1 out of 5 stars

had bought from coolchems for about 2 years, everything just always went splendid. Then they changed owners almost two years ago and they lifted me off a 500E order!!! Fake parcel tracking, fake d... See more

Rated 5 out of 5 stars

Eve from Coolchems: This message belongs to the user named AnnekeValmein: We operate our email daily don’t hesitate to contact us anytime when it’s necessary. Your ordered package is delayed b... See more

Rated 5 out of 5 stars

Update: It took nearly 4 months, but my order did arrive. Changed to 5 stars because even though this one was extremely late it still arrived which gives them a flawless arrival record. Ordered fro... See more

2.7

Poor

TrustScore 2.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(50)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Despite being a bit pricey..

Despite being a bit pricey... I will always order from coolchems because I am able to trust that I will get the product in a consistant, reliable, safe, Sublcle manner that has never let me down in packaging issues, content or any of the typical problems otherwise Stressful when ordering these items. Discreet. No damaged or spilled contail the Shipping-until covid-nias always very fast. They are a well-rou business you can trust with your $.

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

This is one of the best companies I…

This is one of the best companies I have dealt with on the internet. Their customer service and integrity are top notch. Communications is always fast and courteous. Excellent team of people.

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, and excellent service. Eve is a great communicator and keeps me up to date on all my orders. If you order over seas it takes a little longer to get it, but it's coming you just have to account for the long travel time.

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Coolchems..

Coolchems... is by far the most reliable and honest company out there. I live in the US and i have always gotten my orders. If your looking for a legitimate vendor this company is it. I give them a 10 on there products a 10 on shipping and a 10 on communication. They are the best of the best. Thanks coolchems you guys rock.
* From Vermont *

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

By far the best product and customer…

By far the best product and customer service there is out there Ive tried other places that were cheaper n lost quality so i continue to come back to coolchems for the best product n service

August 14, 2020
Unprompted review
Rated 4 out of 5 stars

I have used cool chems now for 3 1/2…

I have used cool chems now for 3 1/2 years quality dependability every time yeah. Yeah my last order took forever but it in fact still shows up thanks to their customer service for being patient with me as I was doing my best with them.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

This is by far the most reliable and…

This is by far the most reliable and customer service oriented vendor. You will not be sorry you chose them. I've ordered from a few different vendors and coolchems is always the top in my opinion. I've ordered ten times in the last three years and only one didn't arrive and that was probably a customs issue. They even replaced the order I didn't get when I purchased again so I never lost a dime. The quality is the absolute best. Eve, Andy, and Jane have always been prompt and courteous in their responses to my emails and have never left me hanging. I ordered in May and that one took about 50 days because of the pandemic but this last one I ordered at the end of July took only 13 days. Corona virus has shipping slowed a bit but that's not coolchems doing. This vendor is the best.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

my GO TO rc vendor

right now you can expect delivery time delays going as long as 2 months but your package will arrive. been using them for years. always great!

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

This company has the highest quality…

This company has the highest quality research chemicals, best customer service and is very dependable. They are easy to work with in every aspect and very professional with their customers. Thank you CC, your the best even in difficult times around the globe!

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

still top notch!

Been using CC for over 3 years and they have yet to fail. Having a few hard to source chems is valuable these days. I've never lost an order(shipped Spain to the US). They are pricey but it's worth paying for proper service and accuracy. Right up there with ChemStory(RIP).

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and reliable service

Excellent and reliable service. I've been a customer of Coolchems for several years. I've always found them very helpful and my orders arrive in good time, usually in a few days, even during the present coronavirus difficulties. I highly recommend them

July 29, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid unless you are a fool like myself

Contacted cool chem was guaranteed delivery and tracking, tracking showed nothing contacted them after delivery date had passed, was told it has been put on hold in Germany, need to get a electronic prescription, paid for that, now are saying to pay extra for something else didn't understand emailed back to get a proper clarification of what they meant no reply.
Avoid and don't end up spending almost a $1000 like myself.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Eve from Coolchems:

Eve from Coolchems:

This message belongs to the user named AnnekeValmein:

We operate our email daily don’t hesitate to contact us anytime when it’s necessary. Your ordered package is delayed by the covid 19 situation but our delivery time is getting better and the average delivery is 14 days now. Please contact us for more information about your package.

Eve

June 6, 2020
Unprompted review
Rated 5 out of 5 stars

This company is legit 100%

This company is legit 100%. Shipping took a long time but is understandable with the situation of COVID-19 happening. Product is Top shelf. And Company was always in communiction with me. Responded to all my emails. totally would recommend Coolchems to everyone...........

June 4, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look