Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!
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had bought from coolchems for about 2 years, everything just always went splendid. Then they changed owners almost two years ago and they lifted me off a 500E order!!! Fake parcel tracking, fake d... See more
Eve from Coolchems: This message belongs to the user named AnnekeValmein: We operate our email daily don’t hesitate to contact us anytime when it’s necessary. Your ordered package is delayed b... See more
Update: It took nearly 4 months, but my order did arrive. Changed to 5 stars because even though this one was extremely late it still arrived which gives them a flawless arrival record. Ordered fro... See more
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2.7
Poor
50 reviews
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Ordered from Coolchems a lot in the…
Update: It took nearly 4 months, but my order did arrive. Changed to 5 stars because even though this one was extremely late it still arrived which gives them a flawless arrival record.
Ordered from Coolchems a lot in the past and never had an issue, but my pack was shipped May 4th...nearly one month ago. I understand the coronavirus situation is affecting things, but my pack from NL took two weeks. I'll update the review if my pack arrives, but we're going over s month now from Spain, and that is just kinda ridiculous.
June 3, 2020
Unprompted review
Have had several orders with this…
Have had several orders with this company. This last shipment to the US took 13 days which unusually long. When I sent them an email to inquire if they had had any delays with packs bound for the US, their response was "Be Patient, and they quickly reminded me that there was no reship policy for untracked packs, even though they do not offer tracking to the US and their minimum order of anything is at least around 100 usd. So, unless you have extra $ to gamble with I would not recommend ordering from this company.
March 5, 2020
Unprompted review
FAKE
had bought from coolchems for about 2 years, everything just always went splendid.
Then they changed owners almost two years ago and they lifted me off a 500E order!!!
Fake parcel tracking, fake delivery address, no response to my emails, payment by Western Union in Ukraine.
DON'T TRUST THEM
November 11, 2019
Unprompted review
Multiple orders
Multiple orders, to the US, only ever had 1 mishap where they sent less, but they immediately sent more which made the total more than the original order, without hesitation. Most reliable vendor I've come across for caths
January 25, 2019
Unprompted review
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