One extreme to the other. 1 star Initially for delivery that took 1 month and correspondence that was scarce. However, once they arrived - 5 stars. The flavours and textures are some of the be... See more
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Review summary
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Reviews shaping this summary
Unfortunately the delivery side of things was not great. I didn’t receive my order (which was a Christmas present) until after Christmas, despite ordering on 27th November. However, credit where credi... See more
Company replied
First rate, totally delicious Scratchings. Added 2 packs Worcestershire Sauce flavour to 1kg jar of Original for a Winter treat in the dark days. Order delivered promptly and well packed. Originals a... See more
Company replied
Great Scratchings from this company and lots of different flavours.Ive had the jars of salt&vinegar ones and i stated not too much flavouring and when I recieved them they wer perfect.Ate them and ord... See more
Company replied
Company details
Written by the company
Don't be a boar, be a Cool Hog.
Contact info
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, United Kingdom
- info@coolhog.co.uk
- coolhog.co.uk
3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Way too much seasoning / flavour on the…
Way too much seasoning / flavour on the scratchings. Most times they make me gag. Had high expectations but dissapointed. And that"s without the tripple seasoning they offer for £4.99.
February 14, 2026
Unprompted review
Reply from Cool Hog
Thanks for the honest feedback, we do appreciate it.
Our flavours are definitely bold and not for everyone, but they should never be unpleasant. I’m sorry to hear they weren’t right for you, especially after having high expectations.
If you’d like to drop us a message, we’re always happy to recommend a milder option or look into it further for you.
Samuel @ Cool Hog 🐷
Lovely flavours but a little expensive
If you buy the 3 bags of scratchings plus the extra seasoning you still do not get free postage a little excessive .
February 17, 2026
Unprompted review
Reply from Cool Hog
Hi John, thanks for the feedback.
I understand where you’re coming from. Postage thresholds are set across the whole site and unfortunately extras like seasoning don’t always push orders over that line.
We’re always reviewing things behind the scenes though, so I appreciate you highlighting it.
Thanks again for the support 🐷
Samuel @ Cool Hog
Avoid! Not to be trusted.
Shocking customer service and order fulfilment letting down a brilliant product.
Ordered a bunch of different flavours of scratchings, some sweets and some cookies in their Black Friday sale. Figured they'd arrive well in time for get-togethers over the festive season. WRONG! Waited 2 weeks, emailed, no reply. Waited another week, emailed, no reply.
Got the the parcel early January. Thought, "Ah well, got some of my favourite flavours and some new ones to try." WRONG AGAIN! What I recieved was nothing like what I'd ordered. I ordered 3 flavours of the big bags, got 3 bags of original 1 of the 5 cookie flavours I ordered...and a note to say "we had to make some changes, sorry. Here's 20% of your next (full price) order."
Pathetic. Especially after waiting more than a month for delivery. I could've been contacted and offered the choice to wait for stock or choose alternatives.
Then, when I complained via email, I get a response that basically boiled down to, "We've got your money and couldn't give a damn." Then I saw that they were promoting a new store, that was fully stocked with all of the items that had been left out of my order. The idea that they had taken money from people, then prioritised potential sales over existing customers told me everything I need to know about how they run their business. Poor show!
Shame. Easily the best scratchings out there, by far. (Sweets are "meh" at best, cookies are over-priced.)
I'll not be buying from them again, neither will my friends and family. Never again. They're not trustworthy.
November 25, 2025
Unprompted review
Reply from Cool Hog
Firstly, I’m genuinely sorry you had this experience. Reading that is tough, especially knowing how excited you were for the order.
Black Friday stretched us harder than it should have and that’s on us. The delays, lack of response and substitutions without properly offering you a choice is not the standard we aim for.
You absolutely should have been given the option to wait or change items. That’s fair.
I’m sorry we let you down on this one.
Samuel @ Cool Hog 🐷
Delightful customer service!
Delightful customer service!! Amazing pork scratching and baps very lovely would recommend to a friend
February 20, 2026
Unprompted review
Reply from Cool Hog
Love this, thank you 🙌
So glad you enjoyed the scratchings and the baps. That’s what we like to hear!
Really appreciate the recommendation 🐷
Samuel @ Cool Hog
Amazing customer service ever so polite…
Amazing customer service ever so polite great deals and great pork scratching
February 20, 2026
Unprompted review
Reply from Cool Hog
That’s brilliant to hear, thank you 🙌
We’ll always try to keep the service sharp and the scratchings even sharper!
Really appreciate the support 🐷
Samuel @ Cool Hog
Great product
Great advertising, very quirky, easy website to navigate
February 13, 2026
Unprompted review
Reply from Cool Hog
We’ll take quirky all day long 😄
Glad you found the site easy to use and enjoyed the ads. We try to keep things fun but simple.
Thanks for the support 🐷
Samuel @ Cool Hog
Best I have tasted 😋 I will definitely…
Best I have tasted 😋 I will definitely buy again.
February 19, 2026
Unprompted review
Reply from Cool Hog
That’s what we love to hear 😋
So glad you enjoyed them and we’ll be ready when you come back for more!
Thanks for the support 🐷
Samuel @ Cool Hog
Scratchin's speak for themselves
Scratchin's speak for themselves, Brilliant. I still don't understand why it took additional emails and 10 days to them deliver.
February 2, 2026
Unprompted review
Reply from Cool Hog
Really appreciate the kind words about the scratchings 🙌
I’m sorry you had to chase us and wait longer than expected though. That shouldn’t happen and we know how frustrating that is.
Thanks for sticking with us and for the honest feedback 🐷
Samuel @ Cool Hog
Super helpful let us look and take time…
Super helpful let us look and take time decent prices must go and buy
February 18, 2026
Unprompted review
Reply from Cool Hog
Really appreciate that, thank you 🙌
We’re always happy for people to have a proper look around, no pressure. Glad you found the prices decent too!
Hopefully see you again soon 🐷
Samuel @ Cool Hog
First rate product and service.
First rate, totally delicious Scratchings. Added 2 packs Worcestershire Sauce flavour to 1kg jar of Original for a Winter treat in the dark days. Order delivered promptly and well packed.
Originals are as Awesome as ever, Worcester Sauce ones are Terrifically Tangy for a different taste sensation. Love them both. Very Happy Customer, again 😋
January 5, 2026
Unprompted review
Reply from Cool Hog
That sounds like a proper winter combo 😄
So glad you’re enjoying both the Originals and the Worcestershire Sauce, tangy is exactly what we’re aiming for with those!
Really appreciate you coming back again. Enjoy every crunchy bite 😋🐷
Samuel @ Cool Hog
When totalling up the items…
When totalling up the items individually the value was 52 not 55 as advertised. Not a huge problem but not as advertised.
February 16, 2026
Unprompted review
Reply from Cool Hog
Thanks for pointing that out.
The Mystery Box value is based on full RRP rather than any current offer prices, which is how we calculate the advertised total.
Appreciate you raising it though, transparency is important to us 🐷
Samuel @ Cool Hog
Delivery quicker than last order very…
Delivery quicker than last order very fresh scratching
February 13, 2026
Unprompted review
Reply from Cool Hog
Glad this one got to you quicker 🙌
Even better that they arrived nice and fresh, that’s what we like to hear!
Thanks for coming back again 🐷
Samuel @ Cool Hog
Perfect Pork Scratchings
Just the way I like them, BBQ Flavour today, tomorrow order another flavour, Thanks Charlotte xxx
February 9, 2026
Unprompted review
Reply from Cool Hog
BBQ today, new flavour tomorrow… that’s the way to do it 😄
Thanks so much Charlotte, really appreciate the support!
Samuel @ Cool Hog 🐷
Great product
Brilliant I have nothing more to say the porkies are best I’ve had.
February 13, 2026
Unprompted review
Reply from Cool Hog
We’ll happily take “brilliant” and leave it there 🙌
So glad they’re the best you’ve had, that’s high praise!
Thanks for the support 🐷
Samuel @ Cool Hog
Love all the favourites
Love all the favourites. Well packaged.
Great customer service, thanks guys
February 13, 2026
Unprompted review
Reply from Cool Hog
Love that, thank you 🙌
Glad everything arrived well packaged and that the service hit the mark too.
Really appreciate the support 🐷
Samuel @ Cool Hog
Speedy delivery and Delicious
Speedy delivery and an utterly delicious product. Pork scratchings are usually teeth destroyers but not these. They are cooked and seasoned to perfection and I am totally hooked! A great snack to keep you going through the day *Gets up to grab a handful to nibble on*
February 4, 2026
Unprompted review
Reply from Cool Hog
Haha we love this 😄
Glad they passed the “not a teeth destroyer” test and that you’re officially hooked! Cooked right and seasoned properly is always the goal.
Go on then… grab another handful 👀🐷
Samuel @ Cool Hog
I've just seen that the reviews from…
I've just seen that the reviews from Christmas are a little poor which I find unfair, I also suffered with a late delivery which is disappointing, but when it comes to pork scratchings cool hog really is the place to go. They taste amazing and are fresh not stale. The hardest part I find is keeping everyone else away from my porkies. Blue sweets seem to work at the moment but I'm not sure for how much longer. When it comes to flavor salt and vinegar are the best don't argue with me you are wrong. My wife did argue with me and thinks that original are best. Apparently I'm wrong and I'm not allowed my horn drinking cups anymore. I'm frightened and might need help. Please give support for salt and vinegar they really are fantastic. I think my wife is wrong I'm just too afraid to tell her.
February 13, 2026
Unprompted review
Reply from Cool Hog
This might be one of our favourite reviews ever 😄
Firstly, we appreciate you being fair about the Christmas delays. It was a tough period and we know some orders ran late, so thank you for sticking with us.
Now… onto the important matter. Salt & Vinegar is elite tier. Bold. Fearless. Iconic.
That said, Originals are the foundation of civilisation, so your wife does have a case…
We can’t get involved in the horn drinking cup situation, but we fully support peaceful flavour debates in the household 😅
Thanks for the brilliant review 🐷
Samuel @ Cool Hog
Cool Hog
I placed an order 8 days before Christmas, the order took over 6 weeks to be completely delivered. Cool Hog are all over social media acting like a big company but seem to be running before walking. Customer service is below par only interested in taking a payment for goods. Pork Scratching are nothing special.
February 10, 2026
Unprompted review
Reply from Cool Hog
I’m genuinely sorry you had this experience. Waiting that long, especially after ordering before Christmas, isn’t acceptable and I completely understand the frustration.
The festive period exposed weaknesses in our fulfilment and communication and that’s on us. We should have handled it better.
I’m also sorry to hear the product didn’t live up to expectations. That’s never easy to read, but it’s important feedback.
We’ve made significant changes since Christmas to avoid a repeat of that situation. I appreciate you taking the time to leave your thoughts.
Samuel @ Cool Hog 🐷
great products
i have been subscribed to there for a few months now and they have very good and reasonably priced product would recommend these to any one
February 12, 2026
Unprompted review
Reply from Cool Hog
That’s brilliant to hear, thank you 🙌
Really appreciate you sticking with us for a few months now. Glad you’re enjoying the quality and value.
Thanks for the recommendation 🐷
Samuel @ Cool Hog
Absolutely the best pork scratchings…
Absolutely the best pork scratchings ever .my 3rd order just been delivered. I went for the surprise box ...
Salt and vinegar. Curry .and sweets ...
Thanks
February 9, 2026
Unprompted review
Reply from Cool Hog
Third order! We love to see it 🙌
Great flavour choices as well, Salt & Vinegar and Curry is a serious combo. The Surprise Box keeps things interesting too!
Thanks for coming back again 🐷
Samuel @ Cool Hog
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