One extreme to the other. 1 star Initially for delivery that took 1 month and correspondence that was scarce. However, once they arrived - 5 stars. The flavours and textures are some of the be... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately the delivery side of things was not great. I didn’t receive my order (which was a Christmas present) until after Christmas, despite ordering on 27th November. However, credit where credi... See more
Company replied
First rate, totally delicious Scratchings. Added 2 packs Worcestershire Sauce flavour to 1kg jar of Original for a Winter treat in the dark days. Order delivered promptly and well packed. Originals a... See more
Company replied
Great Scratchings from this company and lots of different flavours.Ive had the jars of salt&vinegar ones and i stated not too much flavouring and when I recieved them they wer perfect.Ate them and ord... See more
Company replied
Company details
Written by the company
Don't be a boar, be a Cool Hog.
Contact info
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, United Kingdom
- info@coolhog.co.uk
- coolhog.co.uk
3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute joke of a business
Absolute joke of a business!
They claim in all their responses on here that they had high demand on the run up to Christmas!
Placed an order on 3rd December! Still waiting for it! They Christmas gifts! What company takes a month and a half to send some snacks!
Absolutely no response from customer service team either!
Wish I had checked the reviews first!
January 19, 2026
Unprompted review
Reply from Cool Hog
We’re really sorry you felt this way, December was an extremely busy period for us and, unfortunately, some orders took far longer than they should have. That said, all December orders have now been dispatched and delivered, and we’re fully back to 2–4 working day delivery.
We appreciate your frustration and wish we’d had the chance to resolve this sooner for you directly.
Samuel @ Cool Hog
If I could give no star I would
If I could give no star I would. DO NOT USE THIS COMPNY they are crooks and completely not interested in any kind of customer service or satisfaction.
Order placed for one product on 8th December, never received the order! Emailed customer service multiple times between 28 December and 15th January with one response on 16tj Han to say they had just dispatched the order which was clearly far too late as it was a Christmas present and well past the ‘up to 14 days delivery’ they promised.
38 days after the order was placed it was dispatched, even after multiple requests to refund the order and forget it!
But no, they dispatched ‘an’ order anyway! Wasn’t what I ordered at all!
They couldn’t even get the order right!
So here I am, with some gross flavoured good that I didn’t order, and customer services refusing to help!
Well all I can say is AVOID THIS COMPANY AT ALL COSTS’ unless you have money to burn and enjoy a lottery as to whether your order will be fulfilled or not!
January 19, 2026
Unprompted review
Reply from Cool Hog
We’re really sorry to read this and understand why you’re frustrated.
Your order was placed during our busiest Christmas period, and while that explains the delay, it doesn’t excuse it. Dispatching after you’d requested cancellation and sending the wrong items shouldn’t have happened, and we’re genuinely sorry for that.
All December orders have now been dispatched and delivered, and we’re currently back to 2–4 working day delivery. We’d still like the chance to resolve this properly, so please contact us directly with your order number and we’ll take another look.
Samuel @ Cool Hog
No communication from Cool Hog!
I placed an order on the 23rd of December 2025, no communication at all, emailed on the 13th of January 2026, 6 days later still no communication, I am afraid if this is the norm you will not be in business long, I will not be ordering from this company again!!
Update following the response from Cool Hog on this review, I complained regarding the Jar I had received:
I am also very disappointed that the site where you browse your products (Including the description) implies I would receive the product in a jar (Including the picture of the product, showing a glass jar) and not a plastic container, the biggest selling point for me was that the product was in a glass jar, it must be clear the product will not be supplied in a glass jar, rather a plastic container!
Email I received:
I understand your point regarding the wording and imagery used on the product page, and I’m sorry for any confusion caused. We’re reviewing our product pictures and descriptions to make this clearer, and the jar products have now been marked as out of stock while this is being addressed.
Everything is still the same, the following day I tried to add the Jar to my basket with success, so what I was told in an email was a lie!!!!!!! Well done Cool Hog.............great customer service!!!!!!
January 19, 2026
Unprompted review
Reply from Cool Hog
Sorry to read this and completely understand why you’re frustrated.
You’re right, the lack of communication isn’t good enough and we hold our hands up to that. The Christmas period hit us harder than expected, but that doesn’t excuse missed replies or leaving you chasing for updates. That’s on us.
We’ve since cleared the December backlog and are now back to 2–4 working day delivery, with improved response times in place so this doesn’t repeat. I’m genuinely sorry this was your experience and appreciate you taking the time to leave feedback, even if it’s a tough one to read.
Samuel @ Cool Hog
Amazing taste
Amazing taste and the choice of flavours was brilliant Curry and Habanero are my favourite with Salt and vinegar and Mable in close 2nd 100% will be ordering again
January 15, 2026
Unprompted review
Reply from Cool Hog
Love hearing this — great flavour choices 👌
Curry and Habanero are absolute favourites for a reason, and Salt & Vinegar and Maple are always close behind. We’re really glad you enjoyed them and appreciate you taking the time to leave a review.
Thanks again for the support — we look forward to sending more your way soon 🐷
Kind regards,
Team Cool Hog
very nice products and choice
cookies were very nice for the price was a little disappointed one of the products was unavailable but was given a 20% discount for the inconvenience was happy with the sub.
January 17, 2026
Unprompted review
Reply from Cool Hog
Thanks for the honest feedback — we’re really glad you enjoyed the cookies and felt happy with the substitute.
Sorry again about the unavailable item. We always try to handle situations like that as fairly as possible, so it’s great to hear the 20% discount and replacement worked for you.
Appreciate you taking the time to leave a review and for supporting a small business 🐷
Kind regards,
Team Cool Hog
The best shop in Bloxwich LOVE bacon…
The best shop in Bloxwich LOVE bacon flavour scratchings!! Good quality good value
January 17, 2026
Unprompted review
Reply from Cool Hog
This one made our day — thank you!
We love hearing that the bacon flavour scratchings are a favourite, and we’re really glad you rate the quality and value too. Big appreciation for the local support in Bloxwich 🐷
See you again soon.
Kind regards,
Team Cool Hog
Lovely & helpful staff
Lovely & helpful staff, Great range of products, will happily come back here
January 17, 2026
Unprompted review
Reply from Cool Hog
Love to hear this — thank you!
We’ll be sure to pass the kind words on to the team, and we’re really glad you enjoyed the range we’ve got in store. Appreciate you taking the time to leave a review and we’ll look forward to welcoming you back again soon 🐷
Kind regards,
Team Cool Hog
Excellent products
Excellent products, very helpful friendly staff. Will be returning
January 17, 2026
Unprompted review
Reply from Cool Hog
Thanks so much for the kind words!
We’re really pleased you enjoyed the products and found the team helpful and friendly. Appreciate you taking the time to leave a review, and we’ll look forward to seeing you again soon 🐷
Kind regards,
Team Cool Hog
Reply from Cool Hog
Really appreciate this — thank you!
Great to hear you enjoyed the food and received good service from the team. Thanks for the support and hope to see you again soon 🐷🫶
Kind regards,
Team Cool Hog
Amazing products
Amazing products. Nice to find somewhere that has mens gifts
Great quality and taste
January 17, 2026
Unprompted review
Reply from Cool Hog
Thanks so much for this!
We love hearing that you found us for men’s gifts, and we’re really pleased you rated both the quality and the taste. Appreciate you taking the time to leave a review and support us.
Hope to see you again soon 🐷
Kind regards,
Team Cool Hog
Reply from Cool Hog
Thanks for the review!
Really glad you enjoyed the snack — appreciate the support and hope to see you again soon 🐷
Kind regards,
Team Cool Hog
Reply from Cool Hog
Thanks for the kind words!
Great to hear you enjoyed the food and sweets, and that you liked the shop too. Appreciate you taking the time to leave a review — hope to see you again soon 🐷
Kind regards,
Team Cool Hog
Amazing as always
Fantastic products always great flavouring added to the pork scratchings and the wife and kids love the cookies especially warm have told various friends who have since ordered
January 16, 2026
Unprompted review
Reply from Cool Hog
Love hearing this — thank you!
Really glad you’re enjoying the scratchings and the flavouring, and even better that the cookies are a hit with the whole family (warm is definitely the right way). Big thanks as well for spreading the word to friends — that support means a lot to us 🐷
Hope to see you again soon.
Kind regards,
Team Cool Hog
Awful product and awful customer service
My husband ordered a 1kg jar of original pork scratchings from Cool Hog Snacks as a Christmas present for my father. Not only was the order massively delayed, it wasn’t delivered until the 9th of January 2026, which already made it unacceptable as a Christmas gift.
When we finally opened the jar, the disappointment got worse. The jar was tiny and nowhere near 1kg — there is absolutely no way the contents matched what was advertised. What we received was a small amount of scratchings that definitely were not worth the hefty price we paid.
The customer service was awful. I contacted them to raise the issue and received one email back asking for photos — which I had already included in my first email. I sent the photos again anyway, and since then there has been no response at all. No explanation, no refund, no resolution.
Between the extreme delivery delay, misleading product size, poor value for money, and complete lack of customer service, this has been a very frustrating experience. I would not recommend Cool Hog Snacks and will not be ordering again
January 9, 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave such detailed feedback.
We are genuinely sorry for the experience you’ve described. The delivery delay you encountered was not acceptable, particularly given this was intended as a Christmas gift, and we completely understand the frustration that caused.
We also take concerns around product presentation and value extremely seriously. All of our jars are filled by weight, not volume, but we appreciate that how a product looks on arrival matters just as much as what it weighs. We accept that this clearly did not meet expectations in your case.
On the customer service side, we apologise for the lack of follow-up after your correspondence. This is not the standard we aim to provide and we recognise how disappointing it is to feel ignored once an issue has been raised.
Over the past few months, we have made significant investments into our operations, including improving dispatch processes, strengthening customer support, and tightening internal checks. These changes are in place specifically to prevent situations like this from happening again.
While this does not change your experience, we want to be clear that feedback like yours is taken seriously and used to improve how we operate moving forward.
Thank you again for taking the time to share your experience.
Kind regards,
Team Cool Hog
These are the best pork scratchings…
These are the best pork scratchings I've ever had, all of the flavours are amazing my favourite is black pepper
January 16, 2026
Unprompted review
Reply from Cool Hog
This is great to hear — thank you!
We’re really glad you enjoyed the scratchings and the flavours, and solid choice with Black Pepper — a proper favourite for us too. Appreciate you taking the time to leave a review and for the support 🐷
Kind regards,
Team Cool Hog
Avoid Cool Hog – A severely disappointing experience
I placed an order on December 15 for what I hoped would be Christmas hamper gifts. Unfortunately, the entire process turned out to be a frustrating and costly mistake. At the time of ordering, the website provided no information about delivery times. It was only after completing the checkout that I received an automated email revealing lead times could extend up to 14 days during busy periods. This email also included a tracking link requiring the installation of a third-party app, which felt more like an advertising tool than a reliable tracking system.
Despite waiting the full 14 days, I knew the items wouldn’t arrive in time for Christmas. By January 7, I contacted Cool Hog for an update. They responded promptly, apologizing for the delay caused by the unavailability of one of the flavours (Maple) in my bundle. I was offered two options: ship the available items (Original and Salt & Vinegar) with a refund for the missing flavour, or choose an alternative flavour to complete the bundle. Since Christmas had already passed, I requested a full refund.
What followed was complete silence. On January 9, I reached out again for an update and was told my refund request had been escalated to management, with a promise of resolution within 72 hours. I waited, contacted them again, and received no response. After another 72 hours, I repeated my request—still nothing.
On January 14, I received an email informing me that my order was on its way. At this point, I had lost patience and motivation to challenge Cool Hog further, knowing my efforts would likely be met with more silence. I reluctantly accepted the delivery.
The package finally arrived on January 16, a full month after my order. To my disappointment, I didn’t receive what I originally ordered. Instead, I received two packs of Original and one pack of Salt & Vinegar, with the second Original pack clearly substituting the unavailable Maple flavour. Out of curiosity, I tried the Salt & Vinegar flavour—it is awful. The vinegar is overpowering, and the pack contains large chunks of flavouring powder resembling sugar lumps.
In total, I wasted £45, including postage and packaging. The entire experience was a disaster, and the only positive outcome is this review warning others to steer clear of Cool Hog. Save yourself the frustration and money—
January 16, 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave such a detailed review.
We are genuinely sorry for the experience you’ve described. Ordering with the expectation of receiving Christmas gifts and then facing delays, mixed messaging, and changes to the order is understandably frustrating, and we accept that this fell well short of the standard we aim to provide.
Communication and follow-up are areas where we clearly let you down. In particular, the lack of clarity after your refund request and the subsequent dispatch of the order should have been handled far better, and we apologise for that.
With regard to substitutions and flavour preference, we appreciate that taste is subjective, but we recognise that receiving items different from what was expected — especially after requesting a cancellation — is not acceptable.
Following the Christmas period, we have made significant changes across our operations. This includes clearer delivery messaging at checkout, improved stock control to prevent unavailable bundle items being sold, and strengthened customer service processes to ensure queries and escalations are followed through properly. These changes are already in place to prevent a repeat of situations like this.
While this does not change your experience, we want to be clear that feedback like yours is taken seriously and has directly contributed to improvements we’ve made as a business.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Shocking service!
Again like most. Ordered December 1st with 2-3 days delivery and paid extra for shipaid!! Did not arrive so emailed. Was sent an update confirming a guarantee it would be here for Xmas. On the 23rd emailed again to ask for an update and that if they had not been sent I would prefer a refund. Then nothing. Emailed again on 6th January with no correspondence. Then boom they turned up at my door on the Jan 13th. Then emailed the day after to say on their end it says delivered!! Shocking service.
January 15, 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We are genuinely sorry for the experience you’ve described. Paying for expedited delivery and being assured an order would arrive in time for Christmas, only for that not to happen, is understandably frustrating — and we accept that this fell well below the standard we should have delivered.
Communication was clearly not handled properly in your case. The lack of follow-up to your emails and the confusion around delivery status should not have happened, and we apologise for the frustration this caused.
Following the Christmas period, we have made significant changes to how we operate. This includes clearer delivery messaging, improved handling of ShipAid and courier updates, and stronger internal processes to ensure customer queries and refund requests are properly tracked and responded to. These changes are already in place to prevent a repeat of this experience.
While this doesn’t change what you went through, we want to be clear that feedback like yours is taken seriously and has directly contributed to the improvements we’ve made.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
World class porkies
January 15, 2026
Unprompted review
Reply from Cool Hog
World class review — thank you!
Really glad you enjoyed the porkies and appreciate you taking the time to leave a review 🐷
Kind regards,
Team Cool Hog
If you want an even tighter one-liner or a no-emoji version for consistency, just say the word, brother 🐷
Took almost a month to come with wrong products
Took 2 days off of a month to come, ordered on the 17th of December, received on the 15th of January, emailed twice throughout the time as there was no tracking info and had no reply, ordered the dad bundle with 2 pork scratchings and a fudge, 3 pork scratchings came instead in a flavour that my dad doesn’t like, wouldn’t order again
January 15, 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We’re genuinely sorry for the experience you’ve described. Waiting that long for an order, receiving no responses to follow-up emails, and then being sent items that didn’t match what was ordered — especially when it was intended as a gift — is understandably frustrating, and we accept that this fell well below the standard we aim to provide.
Communication and substitutions were clearly not handled correctly in your case, and we apologise for that. This is not how we want customers to feel when ordering from us.
Following the Christmas period, we’ve made significant changes to our processes, including tighter stock control on bundles, clearer tracking and dispatch updates, and improved customer service follow-ups to ensure emails don’t go unanswered. These changes are in place specifically to prevent situations like this from happening again.
While this doesn’t change your experience, we want to be clear that feedback like yours is taken seriously and has directly influenced the improvements we’ve made.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Paid over £50 no product or…
Paid over £50 no product or correspondence sent many messages & emails & nothing. Feel robbed.
January 14, 2026
Unprompted review
Reply from Cool Hog
Hi Alex,
We’re really sorry to read this and completely understand why you’d feel frustrated if you’ve paid and not received your order or a response.
This isn’t the experience we want anyone to have. To make sure this is properly investigated and resolved, please email us directly at info@coolhog.co.uk with your order number and any previous correspondence, and our team will pick this up as a priority.
Thank you for bringing this to our attention.
Kind regards,
Team Cool Hog
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