Shipped 2 parcels internationally which went well and at a good rate but then when I went to ship again, they wanted me to send then ID through something called strip. NO. They have my email, credit c... See more
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Customer reps were always helpful. The packages were picked up on the set date and delivery estimates are on par with the service paid for. I think the cool parcel website can benefit from some upgrad... See more
I was extremely fortunate to find Coolparcel.com during my search for the best price to send documents to an overseas destination. Coolparcel's search engine brought me the best price from the largest... See more
I received my somewhat large package in a timely manner, and while I did not open it yet I suspect that it’s in good condition. It was dropped off at my front door as planned and I can’t believe that... See more
Company details
Written by the company
Search and compare shipping rates - book cheapest or fastest shipment online
Contact info
875N Michigan Ave. Suite 3950, 30611, Chicago, United States
- 8163016285
- info@coolparcel.com
- coolparcel.com
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They walked us through our shipment to…
They walked us through our shipment to China and everything arrived with no issues.
Shipping was ok
Shipping was good.. but paid 15$ to get shipping updates every hour and never get it. Make UPS customer acount to check shipping updates! Thanks
I received the shipment damaged.
Easy mailing and prompt delevery
Cool Parcel is an excellent choice for…
Cool Parcel is an excellent choice for door-to-door package delivery. It is very efficient and saves you both time and energy. We were able to track the package daily and the process was very smooth. I highly recommend this to anyone in need of reliable and affordable package delivery.
That’s great!
I went to UPS and they wanted $140..
I went to UPS and they wanted $140... Cool parcel gave me a UPS label for $84.....same package!!!!
dont waste your money and time
Did not do what was promised.
The pick up guy never came and I had to drop off my packages AND I paid for a signed delivery and they shoved the fragile boxes in the mail box and dented the boxes. :(
1 week after and my parcels not picked…
1 week after and my parcels not picked up again. I chose UPS international service and the driver just doesn't show up. Every day i call customer service and they ensure me they will highlight it still no progress. I try to cancel and ask for a refund and its just so difficult so far. Please stay with all costs and go directly to any other website.
I just wished UPS overseas would be as…
I just wished UPS overseas would be as fast and reliable to deliver at the time I have been told in the US when I ship my stuff.
One of my two int’l packages arrived in…
One of my two int’l packages arrived in 2 days as paid for. Perfect!
My 2nd package got held up in customs and still to be delivered soon. Only thing is Cool Parcel should send the link to pay the fees to me instead of a generic message to contact them. I got the link from the receiver. Maybe I needed to select this option?
Also, I selected pick up service but the driver never came, was same morning request snd stormy weather to take in consideration but I was traveling so counted on the service. The packages had to be dropped at UPS instead.
So yes, I am pleased with the service but still have 1 package/condition about to be delivered soon.
I will use the service again and feel it was more affordable and the paperwork was really easy on cool parcel website. This was my first time using cool parcel.
Overseas shipping
Giving autogenerated e-mail re shipping status during the course of shipping. When I emailed them to ask for clarification the response was slow.
First time user of Coolparcel
First time user of Coolparcel. Rates were better than USPS on a 4 lbs package for shipping overseas. I chose UPS expedited. No issue. I will use again. Thanks.
Best price and reliability
The best price I can find online and the document was delivered on time as promised. I highly recommend them!
As advertised
As advertised! Everything went as smooth and as quickly as possible.
I will use them again!!
A-B service at a better price than…
A-B service at a better price than other service providers. Only problem was the disconnect between Coolparcel and customs taxes. Not knowing these extra charges in advance can really make for a huge unexpected surprise for the recipient of an international delivery.
Efficient service but expensive too
Good and fast service. Expensive customs fees and delivery but very efficient.
Parcel never reached to the destination
Even though I completed all the necessary paperwork, obtained insurance for my parcel, and took all the required precautions, it still didn't reach its destination. I reached out to the agents at Coolparcel, but unfortunately, they were not very helpful.
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