I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
As usual ... perfect. Product as described, quick delivery, good pricing. Nothing to complain about.
Company replied
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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Cool shop
Cool shop, kept me updated as to where my parcel was and when I would receive my parcel.
Excellent service
December 21, 2025
The item arrived in good time and was…
The item arrived in good time and was at a better price than anywhere else.
December 21, 2025
Good quality, fast shipping
Good quality, and extremely fast shipping, received the item the following day
November 19, 2025
Highly recommented
They’re always quick to send my orders. Have never had any issues with them.
December 19, 2025
Great service and customer support
Great service and customer support. Also good prices. Anytime again.
December 18, 2025
Det spiller bare med god information og…
Det spiller bare med god information og det der loves holder stort set
December 19, 2025
Cool 😀😀😀😀😀😀😀
December 16, 2025
May use AI-assist with repliesRead more
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Tuote oli väärennös !!
Tuote oli väärennös !!!
Yritin saada yhteyttä teihin, siinä onnistumatta.
The product was fake !!!
I tried to contact you but I failed.
I have used this product since 1980, so I believe I am in the position to justify wether it's original or fake.
December 18, 2025
Reply from Coolshop
Hi Harri,
Thank you for your review. We apologize if the product did not meet your expectations and that you had difficulty contacting us.
Please feel free to create a case via this link: https://app.claimlane.com/c/coolshop-rma?lang=fi,
and we will be happy to take a closer look at the matter and help you further.
We appreciate you bringing this issue to our attention, and we will do our best to find a solution that ensures you get the experience you expect.
Best regards,
Liv
Coolshop Support Team
Quality and Price
I had a very good experience overall. Everything went smoothly from start to finish, and the service was exactly as described. Communication was a little bit slow but professional, and any questions I had were answered quickly. I’m very satisfied and would definitely recommend this company to others. Thank you for the great service!
December 18, 2025
Cool - shop!
Great product and price. Coolshop kept me informed as to likely delivery date. Given that the product came from Denmark to UK, I didn't have to wait long at all.
All in all a positive experience. Thanks
December 17, 2025
Shopping experience 5/5
Updating my review on Dec 30: Great experience with Coolshop. The item was received damaged, but support took care of everything. Highly recommended!
December 14, 2025
Reply from Coolshop
Hi Loris,
Thank you for your review. We are sorry to hear that the box arrived damaged, even though the shopping experience and price were satisfactory.
You are welcome to create a case via this link: https://app.claimlane.com/c/coolshop-rma?lang=de
We will then look into the matter and see if we can offer you some form of compensation.
Best regards,
Liv
Coolshop Support Team
Was really good service arrived quick…
Was really good service arrived quick and have just made my daughters Christmas as completely sold out every
December 16, 2025
The goods were as described and the…
The goods were as described and the packaging protected them in transit.
December 10, 2025
I wouldn’t recommend
I wouldn’t recommend. Ordered on 1st December and still no sign of part of my order despite it showing as in stock when I ordered. Tracked the package but there’s been no updates on there since 10th December. No idea what has happened to it and no communication from Coolshop to give a delivery estimate. Taken far too long to arrive in comparison to other websites. Wish I hadn’t bothered now as the slightly lower price doesn’t make up for the slow delivery time.
December 1, 2025
Unprompted review
Reply from Coolshop
Hi Lauren,
Thank you for your review.
We sincerely apologize that you have not yet received your order and for the lack of updates and communication regarding the delivery time. This is certainly not the experience we want to provide our customers.
We can see that both of the items you ordered were unfortunately on backorder, which is why they have been delayed. I have sent you an email providing a little more clarity on the situation, and we hope that this will help to improve your experience with us.
Best regards,
Liv
Coolshop Support Team
Beware of ordering here
Beware of ordering here.
Once you placed an order it cannot be changed or canceled. The chat service only explains that’s not possible to cancel any more although the order has not been shipped yet…
Very bad customer service…
December 15, 2025
Unprompted review
Reply from Coolshop
Hello Boris,
Thank you very much for your review.
We are very sorry that your experience has been disappointing. Once an order has been picked and packed at our warehouse, it is unfortunately not always possible to change or cancel it, even if it has not yet been shipped. This is because the order is already part of our automated warehouse process.
We understand that this can be frustrating, and we apologise if this has not been communicated clearly enough. If you no longer want the package, you can always refuse to accept it, and it will be automatically returned to us. We will, of course, issue a refund once it is back at our warehouse 😊
Kind regards,
Maja,
Coolshop support team
Speedy delivery, good products
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger assortment of product. Products are as depicted/described
November 1, 2025
Only a week after placing the order
Only a week after placing the order, they said that they would not be able to deliver on time.
December 15, 2025
Unprompted review
Reply from Coolshop
Hi
We’re sorry to hear about the delay and that we couldn’t deliver within the expected time. We apologize for the inconvenience.
Kind regards
Coolshop Customer Service
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