I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
As usual ... perfect. Product as described, quick delivery, good pricing. Nothing to complain about.
Company replied
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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Good prices ,lot of games to choose.
December 14, 2025
I was worried this was
I was worried this was a scam site but it was a bargain and arrived in good time. Deffo not a scam
December 13, 2025
Unprompted review
Everything was honest and fast
Everything was honest and fast. Thank you. Deserves 5 stars
December 12, 2025
well organized store
well organized store. the registration process means you can wander about the store and keep your place in line.
the staff is knowledgeable about the products.
it's nice to have a coffee when at the service balie.
December 12, 2025
May use AI-assist with repliesRead more
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False delivery timelines and no ability to contact
TLDR:
The company advertise false delivery estimates and they do not respond to customer emails for 3 - 5 business days. If you need your product within the timeframe they provide, DO NOT ORDER. If you need them to respond to a query WRITE A BAD REVIEW HERE.
ORIGINAL REVIEW:
This is a scam.
The product I ordered was advertised with a 5 -7 working day delivery estimate. After 7 working days the item has still not been delivered to the courier. I wrote to follow up and got an auto reply that it takes 3 -5 business days for them to reply.
This is a scam. False advertising of delivery and no ability to contact. I have no evidence that the item is on its way. Do not believe the advertised delivery time. It’s false. Avoid this business.
UPDATE:
After writing this review suddenly the package was handed in to the courier company and it is scheduled to be delivered this Monday, 9 working days from when I ordered it. And I think this may be the case only because I wrote this bad review. SO IF YOU ARE WAITING FOR A LATE DELIVERY AND YOU HAVE RECEIVED NO INFORMATION OR RESPONSE, COMPLAIN HERE.
Yes, I know deliveries can be delayed, particularly at this time of year, but I think it’s a strategy to advertise false delivery estimates. And count on most people not asking for a refund, or when the waiting customer finally decides to write to chase up any information about their missing package, they find that emails are not responded to for 3 - 5 business days. There should be a better way than for Coolshop to respond only to public complaints and not reply to polite emails to “customer service”. There are other companies that are very clear about delivery timelines and expectations at the checkout, so as a customer your expectations are reasonable - “this item will not be delivered until X at the soonest” for example. I think this practice of providing optimistic delivery estimates that are missed needs to stop. And the company should respond within a good time through the avenues provided, not a chatbot, not through review websites, just through their own channels.
December 2, 2025
Unprompted review
Reply from Coolshop
Hi
Thank you for sharing your experience. We’re truly sorry to hear how frustrated and concerned you feel – that is certainly not the impression we want to leave.
We want to be clear that we are a legitimate business, and we sincerely apologise if the delivery process has not been communicated clearly in your case. The delivery estimate shown is an expected timeframe, but unfortunately delays can occur before the parcel is handed over to the courier. That said, we understand that this should have been followed up more proactively from our side.
Our customer support is currently experiencing a higher volume of enquiries, which is why you received an automatic reply indicating a longer response time. We agree that waiting both for an update and for a response is not acceptable, and we are actively working to improve this.
If your order has not yet been dispatched and you no longer wish to wait, our support team can of course help with a cancellation or further clarification once they reach your enquiry.
We appreciate your feedback, as it helps us identify where we must improve – especially around delivery communication.
Kind regards
Coolshop
SIMPLY THE BEST ♥️
December 11, 2025
High Delivery Time....
At the time of purchase they state delivery in 2 to 5 business days.
They also state that purchases made on Mondays before 4 PM will be shipped the same day.
This is not true, I made my purchase on December 7th, 2025 and as of today, December 11th, 2025, my product has still not been shipped.
Don't believe the dates they give you....
December 11, 2025
Unprompted review
Reply from Coolshop
Thank you for your review. We’re sorry that your order hasn’t been shipped as expected. We are currently experiencing extraordinary high order volumes, which unfortunately can delay processing times.
This is not the experience we want to give, and we understand your frustration. If you share your order number, we’ll gladly look into it right away.
Kind regards,
Coolshop
I ordered perfume
I ordered perfume, and after the package arrived, the product was significantly different from my expectations. I made a return according to the guidelines provided in the form generated by Coolshop. The return shipment arrived at the return address (in this case, Germany), but after a week, I didn't receive any information. After contacting the seller, it turned out that the package had to be sent from Germany to Denmark because their main warehouse is located there, and the refund could take up to six weeks. Returning to the product, it's not for me to judge, but I immediately purchased the same perfume from the official store of a well-known brand, and the difference in the product is glaring.
I do not recommend this store due to the sale of questionable products and for misleading customers regarding product returns.
November 29, 2025
Reply from Coolshop
Thank you for your review. We’re sorry to hear that your experience did not meet your expectations.
Regarding the return process, we understand that it can seem confusing. Our return address is located in Germany, but all returned items must be forwarded to our main warehouse in Denmark before we can complete the case and issue a refund. Unfortunately, this can extend the processing time, and we apologize if this was not made sufficiently clear.
As for the product itself, your feedback suggests that it may be a defective item. We would like to look into this further, and we have requested additional information from you so we can investigate the matter properly.
Best Regards Coolshop
Worst shopping experience ever
WARNING! If you are buying a gift, steer clear of this seller. I placed an order for perfume on November 14th—a gift that never arrived. Attempts to reach the store? Three times, zero reply. This is a scandalous lack of respect for the customer and their time. By buying here, you risk non-delivery and the certainty of being completely ignored if problems arise.
*they finally returned my money, so if you find yourself in similar situation you know what to do.
November 14, 2025
Unprompted review
Reply from Coolshop
Thank you for your review. We are truly sorry to hear about your experience — especially that the perfume you ordered as a gift has not arrived and that you were unable to reach us. That is certainly not the service we want to provide.
We sincerely apologize for the lack of response. We have had an unusually high volume of inquiries, but that should never result in customers feeling ignored. We would very much like to look into your case, ensure the issue is resolved, and help you receive either your order or a refund.
We have request your order number.
Best regards Coolshop
Correct information clearly visible
Information on the product I purchased was properly displayed unlike how some stores put up a generic image and note about the possibility of stuff being in random language
December 6, 2025
Easy to order and kept informed about…
Easy to order and kept informed about the delivery
December 7, 2025
Magnatiles competitively priced
I bought 2 castle sets of Magnatiles that were quite a bit below RRP (£37 instead of £50)…so, competitive prices and pretty quick delivery, given that Christmas is a-coming.
November 23, 2025
Unprompted review
Cool and easy
December 6, 2025
Well done this cristmas
December 6, 2025
Great price and delivery service.
December 6, 2025
Delivered on time and left securely
December 6, 2025
Fast delivery and great prices
Fast delivery and great prices, highly recommended shop!
December 6, 2025
Fantastic store great service.
I had been looking everywhere for the toy I wanted and coolshop had it at an amazing price with fast delivery. I couldn't ask for more.
December 6, 2025
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