Cool Shutters Reviews 

407
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

What can we say about David Waxman and his company except don’t touch them with a barge pole. Read the reviews as I they’re horrendous. Everything that is written happened to us. He took several tho... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!! Placed an order September 2022, now September 2023 and still no shutters. Absolutely atrocious customer service - paid by bank transfer so now pursuing refund through the cou... See more

Rated 1 out of 5 stars

Just awful. Waited 8 months no & still no shutters. The worst customer service I've ever encountered, never returning calls & no response to emails. Feels like a big fraud & like others here, fe... See more

Rated 1 out of 5 stars

Same as others. Placed order and told 12 weeks. Almost 7 months on still no shutters and different excuses each time. Won’t return calls and now outsourced telephone to external company so can’t speak... See more

Company details

  1. Window Treatment Store

Information provided by various external sources

Cool Shutters supply and install planation shutters throughout the North. High quality hardwood shutters. We come out to measure up for you with no obligation to purchase. Please give us a call for more information.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

407 reviews

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2.3

All reviews

(407)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve the sales man was brilliant

Steve the sales man was brilliant, he explained everything to me.
I had a couple of quotes of other companies but Cool Shutters were the only ones that came with samples.
The best thing I have done getting the shutters fitted more so than blinds

October 14, 2022
Unprompted review
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Reply from Cool Shutters

Hi Lynne, thank you for the 5* review! Steve is a great colleague and we will pass on your kind comments to him!

Rated 5 out of 5 stars

Great Job

From the initial consultation with David through to arranging a date for installation with Caleb, we were thoroughly impressed with the efficiency of Cool Shutters.
The fitter did a great job installing our shutters. He arrived at exactly the time he was due to arrive and cleaned up after he had finished.
We love our shutters and would definitely recommend Cool Shutters.

February 2, 2023
Unprompted review
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Reply from Cool Shutters

Thanks for your 5* review, also thanks for your kind words. We will pass on your kind words to our installer, John.

Rated 5 out of 5 stars

Cool shutters cool service.

Thanks to Clare for understanding what we wanted and pointing us in the right direction. Love the plantation shutters which have given our house a great finished look. Friendly staff and great service from start to finish. Would definitely use again.

November 21, 2022
Unprompted review
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Reply from Cool Shutters

Thanks for the 5* review Moira, we will pass your kind comments on. Enjoy your shutters!

Rated 5 out of 5 stars

Outstanding service & Shutters

Outstanding service, amazing shutters and very competitive on price. I would highly recommend. A special thank you to a lovely lady called Claire for all her help

January 6, 2023
Unprompted review
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Reply from Cool Shutters

Thank you for the 5* review! We shall pass on your kind comments to Claire!

Rated 5 out of 5 stars

Amazing shutters and customer service

I have to thank this amazing company. Customer service was excellent and I love my new shutters
Would highly recommend

February 7, 2023
Unprompted review
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Reply from Cool Shutters

Thanks for the 5* Review Fran! We are glad that you love your new shutters.

Rated 5 out of 5 stars

Excellent service and exceptional…

Excellent service and exceptional quality. I was incredibly pleased with my experience, from measuring to fitting. I was kept updated and well informed. I would definitely recommend 👌

My shutters are stunning.

September 14, 2022
Unprompted review
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Reply from Cool Shutters

Thanks for the lovely 5* review Sam and thanks for sending in the pictures. They do look great!
And a big Thank You for recommending us.

Rated 5 out of 5 stars

I moved house last year and as Cool…

I moved house last year and as Cool Shutters had done such a fabulous job with my previous shutters, I've had them fit all the new house too. Great quality product, perfect fitting and patient customer service. Thank you again.

February 9, 2023
Unprompted review
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Reply from Cool Shutters

Thanks for the 5* review Susannah and thank you for coming back to us for more.

Rated 5 out of 5 stars

SueC

Had two shutters fitted and look absolutely fab. Excellent service from start to finish. Highly recommend.

February 16, 2023
Unprompted review
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Reply from Cool Shutters

Thanks for the 5* Review Sue, glad we managed to get the shutters fitted so quickly after your new windows were installed and also glad that you are delighted!

Rated 4 out of 5 stars

The shutters look amazing!! and work well too..

We ordered two sets of shutters from this Company, a couple of sets for our kitchen windows and one giant bespoke set of shutters for an end of gable full length picture window. Now that they are installed, we are over the moon. The shutters look amazing!! and work really well. Everyone in this business is really helpful and a pleasure to deal with and their pricing is reasonable. The only reason my review is not five stars is because of a delayed delivery which to be fair, was not of their making but part of what is generally happening to most of the international supply chains. Thank you David. You did a great job!

December 16, 2022
Unprompted review
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Reply from Cool Shutters

Thanks Caroline for your kind words. Thanks also for sending in the pictures of the shutters, they look amazing.

Rated 5 out of 5 stars

Shutters look great. Thanks

Their representative was very knowledgable and not pushy. Attended when they said they would and cleaned up after fitting. Very happy with the shutters and the service. Have recommended to friends and family

December 1, 2022
Unprompted review
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Reply from Cool Shutters

Many thanks Mr C for your 5* review. We look forward to hearing from you when you're ready for the next phase.

Rated 5 out of 5 stars

We had a great experience from start to…

We had a great experience from start to finish. From the accurate measurements to the quick fitting. I can’t recommend enough, the staff were all lovely and professional. We will be using them again for our back windows.

February 10, 2023
Unprompted review
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Reply from Cool Shutters

Thanks for the great review Ashley, we look forward to hearing from you when you are ready to do the back windows.

Rated 5 out of 5 stars

Shutters look stunning

Shutters look stunning, fitter was superb, and did a great job getting a clean finish given the window is squiff.

They make a huge difference to the room versus standard window blinds we've had in the past.

Would 100% recommend.

January 15, 2023
Unprompted review
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Reply from Cool Shutters

Thanks for the great review Toby, shutters come into their own on bay windows, much better that any other window dressings. Enjoy.

Rated 5 out of 5 stars

Just a thanks to Matt for the great…

Just a thanks to Matt for the great fitting of our living room shutters! His attention to detail is great, can’t fault it! I’m a joiner by trade and didn’t have the time to do it myself. The room looks great. Only problem is we need to now do the bedroom above. We will be back. Cheers

February 1, 2023
Unprompted review
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Reply from Cool Shutters

Mike, thanks for the great review. We will pass on your kind comments to Matt.

Rated 1 out of 5 stars

Have I been mugged?

I’ve ordered in aug heard nothing until dec when they said the held up was in China it’s now almost 6 months and no one answers emails

January 18, 2023
Unprompted review
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Reply from Cool Shutters

Jen, we are sorry to read your message. We will be in touch. Also we are not sure what email you have sent to, but please try admin@coolshutters.co.uk

Rated 1 out of 5 stars

Avoid at all costs!

I ordered my shutters almost 12 months ago. I waited 5 months for them to be fitted and when they finally were, there were pieces missing leaving 3 of my 4 windows with the shutters incomplete. I was told it would be a further 16 weeks to get the new pieces… 6 months later and they are still incomplete despite them ripping my front bedroom window to shreds and simply leaving it! Despite numerous emails and phone calls there has been no communication whatsoever from this business. The customer service is shocking, they blatantly have no concern for their customers or their own reputation. I foolishly paid in full and wholly regret doing so, however we have reported this business to Trading Standards and have been advised to go through the small
claims court to progress with this.

The fact that they are still saying on their website that they can supply and fit in 5wks is completely false advertising! Again, a trading standards complaint.

June 30, 2022
Unprompted review
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Reply from Cool Shutters

Hi Lynsey, it was window embellishments (trims) required and now those have been completed we hope you are happy with your shutters.

Rated 1 out of 5 stars

The customer service of this company is…

The customer service of this company is an utter disgrace I'm sick of tel them with no chance of speaking to them I ordered my shutters o the 14july 22 and today the 4th jan23 Im Still waiting with the Co.pany not making any contact whatsoever VERY disappointed with this company

January 4, 2023
Unprompted review
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Reply from Cool Shutters

Donald, we are sorry to read your review and we will be in touch to discuss this with you personally and hopefully resolve this with you.

Rated 5 out of 5 stars

I’ve had 2 lots of plantation shutters…

I’ve had 2 lots of plantation shutters fitted now by Cool Shutters. Excellent quality and a very professional service.

December 22, 2022
Unprompted review
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Reply from Cool Shutters

Thanks for the 5* review Andrea, we were happy to see you as a returning customer and look forward to installing some more for you in the future.

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