cooltrendygifts.com Reviews 163

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Do not order from this company. My order was delayed due to the pandemic in 2020 and they refused to fulfill the order because my claim was outside the 30 day window. Worst customer service ever - sup... See more

Rated 1 out of 5 stars

Looks like I'm playing the same game as many others here. Ordered a shirt May 13th and haven't seen or heard anything other than it's processing. I highly doubt it since that's the same message that... See more

Rated 1 out of 5 stars

I ordered my gifts in early May, anticipatingdelivery in plenty of time for Father's Day. They have just now arrived, 7 weeks post order. Even with COVID impacts this is very excessive. I will never o... See more

Rated 1 out of 5 stars

Would give 0 if I could, for same reason as others noted. 2 months, no product, even with Covid that is excessive. Phone number just has recorded message, reply via email is generic/automated. Only... See more

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1.3

Bad

TrustScore 1.5 out of 5

163 reviews

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Rated 1 out of 5 stars

Do not order from this company!

Do not order from this company. My order was delayed due to the pandemic in 2020 and they refused to fulfill the order because my claim was outside the 30 day window. Worst customer service ever - support your local retailer and do not give this company your money!

May 8, 2021
Unprompted review
Rated 1 out of 5 stars

All around horrible, poor quality at a high price.

All around horrible.
I ordered 2 shirts. One was gift. I arrived after 90 days. I had to buy a different gift. When my shirts finally arrived they were very poor quality. I paid over $50 for 2 shirts. The tank top was $31 it was made out of stiff cheap tshirt material and the logo was printed so low it was on my stomach and was off centered. The tank top itself was not was described. It was suppose to be a flowy tank top. It was a smaller tank top with straight sides. They are both so itchy we will not wear them.
Total waste of money. The flea market would have better shirts.
Shipping time and customer service is a joke.

December 5, 2020
Unprompted review
Rated 1 out of 5 stars

Bought the lets eat trash shirt and the…

Bought the lets eat trash shirt and the print was up around the collar so sent photos and asked for a replacement. This just arrived and now theyve put the print real low. Waste of money

November 1, 2020
Unprompted review
Rated 5 out of 5 stars

Going to order again!

I ordered the Opossum shirt that says, “let’s eat trash and get hit by a car”. It was everything I ever could have hoped for. The print and sizing were perfect and it came in good time. I’m definitely going to order from here again!

September 2, 2020
Unprompted review
Rated 1 out of 5 stars

Scam!

I ordered a shirt on 5/9/20 & it’s still “printing” on 8/26/20.....

Don’t order!!!!

August 27, 2020
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I paid in full at the time I placed my order nearly three months ago and still have not received the product or been issued a refund. I’ve exchanged over 20 emails with their “customer service” team, who instructed me to file a claim. The “submit” button on the claim form does not work. They sent me a message saying “Unfortunately, we cannot offer returns, exchanges or refunds because our products are printed on-demand, specifically for your order.” I paid them and received nothing. Save yourself the hassle/headache and do not buy anything from them.

August 25, 2020
Unprompted review
Rated 1 out of 5 stars

Received half of order, and it was wrong.

Only received half of over and it was wrong.

Ordered two shirts July 16th. They say orders ship in 10 to 20 days. The first tracking activity was 26 days later. (Note: I do not count emails that say 'your order shipped' or 'label created' scans or 'shipping information received' scans as 'shipped.' If the shipping partner or carrier does not have possession, it. is. not. shipped.)

When it arrived, the one shirt I got was the wrong color and while the incorrect color wasn't awful, printing a graphic with dark text on a dark shirt made it barely legible and ruined the shirt in my opinion.

I emailed them and asked them for help getting the right shirts sooner than another month from now. I'll update my review with how it goes.

August 19, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a $35 tank top for summer on…

I ordered a $35 tank top for summer on 6/22/20. It’s now 8/14/20 and I still haven’t received this shirt. I’ve reached out 3 times. Still no progression on this item and fall is right around the corner. I hoped to have this for my camping vacation in late July/early August, and that time has now passed and now there is no canceling or modification of the order allowed, even though it is well past the advertised commit time. Its been “ printing” for weeks... y’all might want to check out that printer, because I think it’s broken...

August 15, 2020
Unprompted review
Rated 1 out of 5 stars

Poor quality and worse service

They took 2 months to send a tshirt and the color was nothing like the ad or website picture so the print didn't show. Their customer service is awful. It is difficult to contact them and they are slow to respond. They agreed the product was not up to standards but won't refund the money, although they emailed that they would when I put in my original complaint.

August 10, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a shirt two months ago and…

I ordered a shirt two months ago and it’s still not been received. I tried to cancel it and I can’t because it’s in “printing” status - it’s been so for 2 MONTHS. No shirt company is THAT behind due to COVID, as they claim. This site is a scam, STAY AWAY. I will be receiving a refund from my bank since the company is unprofessional and refusing to issue a refund. STAY AWAY! DO NOT ORDER FROM THIS SITE!

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Overall good

Overall good! Only reservation was the time to receive product but that is understandable with the circumstances we are in.

August 6, 2020
Unprompted review
Rated 1 out of 5 stars

Where is my shirt

Where is my shirt? Ordered a shirt on July 13th. Today I get an email that they are printing my order. Don't want to hear anymore about Covid delays. There were no Covid delays in taking my money!

August 5, 2020
Unprompted review
Rated 4 out of 5 stars

I’m happy with the shirt but not the…

I’m happy with the shirt but not the time it took to get it. Ordered a t-shirt for Father’s Day at the beginning of June due to covid and based on the specified processing times and shipping times it could arrive up to a few days after. No big deal. But I just finally received the shirt today, August 4th. Customer service was very helpful and offered a partial refund due to the delay. I guess it’s not as bad compared to a different company I ordered from in May and also still haven’t received my items.

August 5, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t give this company any of your…

Don’t give this company any of your money. I ordered 4 x $25 printed t-shirts. They arrived of poor quality and poor fit. How do you justify laying down graphics on a $2 “Hanes tagless” t-shirt and charging $25? They don’t describe the fit, fabric, or manufacturer of these t-shirts on their website. I guess I am the fool for assuming high price signals good quality. Customer service is non-responsive to my emails. The automated process won’t refund me.

July 28, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting for ONE t-shirt I ordered…

Still waiting for ONE t-shirt I ordered on May 22nd for Father’s Day! I have emailed them every 2 weeks and they still say “printing” my shirt and will be shipped as soon as possible....I have received 2 partial refunds along the way. I don’t think I'll ever get the shirt, grrrr

July 27, 2020
Unprompted review

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