coolzy.com Reviews 177

It's not working like I thought I would. The remote doesn't work, I tryd to use the KED panel to set the air temperature no luck, I'm not happy with the product at this point and I just got it today, very disappointing.

The unit just stopped working after 3 months. It has power to it but it is completely dead. I reached out to support who asked me to confirm there is power to the unit - there is (I tried multiple outlets and there is a green light on the power cord indicating it has power). After I told support that, they have failed to respond. I would avoid buying this product as it clearly is not reliable and stops working and support is non existent.

Received in 4 business days and the unit works great as we hoped.

Update/edit. Coolzy doesn't seem to have any sort of return policy. I purchased the product with the intention of using it as advertised, but it turned out to not suit my needs, it just didn't work out and it happens sometimes with products, we have all experienced this. I have been talking with the company and they flat out do not entertain any returns and are unwilling to work with me in any way. Their only solution was to try and up-sell me more products for a machine that simply isn't working out like I initially hoped. In one of their emails they told me that they don't do refunds for the USA. So I would highly recommend reading other guides, reviews carefully before you invest in this product that you may potentially have to keep regardless. I really wish they had a little more mercy and leniency when it comes to customer returns.

I found the Coolzy Pro to be an innovative product that does what it promises. For my use in an apartment where I’m unable to use a window unit, this turned out to be a near-ideal solution, especially considering that it can be easily moved from room to room. Unlike a split unit, there’s no need to connect an exhaust hose to a window, so you can place it anywhere you want to keep cool.

It’s important to note that this is, as the company insists, a personal air conditioner, meaning that it cools people in a room rather than the entire room. If you’re working, say, at a desk, then you can point it at your desk chair and it will keep you nice and cool. If you’re sleeping, you can direct the airstream just above the bed and it will keep you plenty cool. When you turn it off, the room will be hot again—and then you’ll notice just how effectively it kept you cool the whole time. The airstream is noticeably real air conditioning and much cooler than a fan, though the farther away you place it, the less cool the airstream will be.

I did order the short tail, though in retrospect I’m not sure I really need it. When extended, it tends to sink from the weight of the tip, though when compressed you can indeed point the exhaust in the direction you want. Personally, I prefer using the AC unit without the tail. It’s more straightforward to use without it.

I did experience an issue in which the AC unit lost contact with the remote and failed to regain the connection for some reason. I emailed customer service in Australia. They were responsive (Mon.-Fri.) and quickly sent me a replacement unit that so far has worked perfectly.

As long as you have realistic expectations, understand the purpose and use cases of this device, and don’t expect it to replace a powerful split unit for cooling a whole apartment or house, then this personal, portable AC unit may well be a great choice for you too. Within its design parameters I’ve found it to be effective at keeping me cool while I work and sleep. It’s pretty quiet too, especially at its low setting. For my relatively modest application, the Coolzy proved to be the best available, least complicated solution.

I bought the pro model and it wouldn’t cool your nose sitting it on the machine, I feel I’ve been taken advantage of and I’m totally P:$$ted. Don’t buy this machine

At first, I thought the Coolzy worked relatively well at directing cool air. Unfortunately, the air in the room is heated simultaneously, so overall, you end up with a hotter room. I ordered the tail to address this issue (although I agree with other users that this accessory should have been included from the start). The tail is horrible. It is made of cheap plastic, incredibly difficult to assemble, and the hose will not stay attached at either end without a substantial amount of duct tape. Because the hose is an uninsulated plastic, it still releases heat into the room. I complained to Coolzy about the quality and performance of the tail, and they said there were no refunds. I'm stuck with something that looks like a bad DIY project that doesn't work all that well.
The response from Coolzy is wholly inadequate. I do not need a condescending lecture on thermodynamics, nor is an explanation of how the tail should (but doesn't) work at all helpful. I reached out to Coolzy several times regarding these issues; my concerns were dealt with just as dismissively.

You didn’t tell me when your shipping and when I will receive the unit nor have I received a tracking number as of yet.

I love this thing! I live in SoCal and it gets very hot in the summers. Lots of old residential infrastructure, too, so not only are A/C's not guaranteed but also the insulation to protect apartments from overheating is non-existent. I got the coolzy because despite having a large and powerful portable a/c, I just couldn't keep the temperature down enough for me to be cool on the days where it gets hot. Now with my coolzy I just park it next to me wherever i'm at and I'm enveloped in a lovely bubble of cool air. If you're like me and are sensitive to high temperatures you'll absolutely love it. get it!

This is a great way to cool a small office. I have an office/warehouse with little to no insulation in Atlanta, GA and it gets very hot, especially in the back where my sales manager sits. The Coolzy really helps cool his area down.

It works great as a heater. All it’s done is make the temperature in the rv go up 10 degrees after an hour. How do I return this thing?

This product doesn't cool anything and just blows somewhat cool air directly at you. It does absolutely nothing to cool a room and unless you are within 4 feet directly in front of it, it does nothing. Complete waste of money.

**UPDATE**
Unit returned at my own expense and I’ve been chasing for weeks now on when I’d get my refund but comms from company are non existent.

Hopefully this update will get some action going.

*** WARNING AVOID IF PURCHASING IN UK ***

Requires a converter plug for UK (which is not provided) and for cost of unit you’d expect more.

Plus when adding it to cart there is no warning mention that plug is EU design.

Received unit very quickly via DPD courier.

I switched on unit (with a converter plug I had) and it cut off after a couple of minutes.

Customer service very very poor.

Will be returning unit at my own expense back to their warehouse in Netherlands and they have cheek to say they might charge me additional cost on inspecting unit.

Very fast delivery, good customer contact, reasonable price. So far, no complaints!

I purchased the Coolzy Pro in late June hoping it would deliver real cooling relief—but the unit has been one of the most disappointing appliances I've ever bought.

Performance Issues
The unit barely cools beyond 2 inches from the nozzle; at that point, it’s more like a loud fan than an air conditioner. Fans in the same space outperform it. In any larger area, it simply can’t compete—even at its $400 price point, you're paying too much for virtually no cooling.

Hidden Accessories & Additional Cost
They insisted I was using it incorrectly and needed to buy a $75 “long tail” venting accessory—which feels like bait-and-switch. That venting tail should have been included in the base unit.
Even with the tail, many users report it doesn’t help much—portable ACs generally under perform without proper venting and still waste energy.

Terrible Customer Service. My request for a refund was immediately denied—despite contacting them the day after delivery—on the grounds that “used units can’t be refunded.” Representatives offered only setup help and photographic proof of positioning, with zero flexibility or goodwill displayed.

Silver Lining
Free shipping was fast and reliable—but that’s the only positive.

Final Verdict
The Coolzy Pro fails at its core function: reliable cooling at a fair price. What you get is an overpriced, under powered fan with poor support and misleading marketing. There are far better, more honest alternatives out there. Do yourself a favor—skip this one and look elsewhere.

Very informative and clear communication

Great appliance for those who have no other choices.

Easy to order let’s see if it works.

the service was excellent. The Coolzy was everything I had anticipated. Works great

The device simply does not work. The only way it works if I buy the additional venting system to go out a window. There is no window in the room I am using it in. Hot air blows right back in the room falsely represented in my opinion.