coolzy.com Reviews 177

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Many customers find that the product effectively cools personal spaces, making it suitable for small areas like offices or next to a bed, and appreciate its portability and ease of use. Some users report sleeping comfortably and finding the unit user-friendly, especially when directed properly, and some even consider it a good option for those on a limited budget. However, a significant number of people were dissatisfied with the product's quality, describing it as cheap plastic, difficult to assemble, and noting issues with the hose not staying attached and releasing heat. Many also felt the product was overpriced for its performance, stating it acts more like a fan than an AC unit and doesn't cool rooms effectively, with some experiencing units that stopped working after a few months. Additionally, there is strong consensus among reviewers regarding poor customer service, with many reporting unresponsiveness, lack of support, and difficulties with returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some finding it to be a great personal unit that cools... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment, stating... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the product... See more

Customer service

People report negative experiences with customer service, with many expressing disappointment and... See more

Price

Users describe negative interactions with price, with many feeling duped out of money and finding the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

At first, I thought the Coolzy worked relatively well at directing cool air. Unfortunately, the air in the room is heated simultaneously, so overall, you end up with a hotter room. I ordered the ta... See more

Company replied

Rated 3 out of 5 stars

Coolizi was advertised as an ac unit but its no more than a fan. I emailed the company on return process and they got back to me right away. However I would have to pay for return shipping back to Ch... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery, good customer contact, reasonable price. So far, no complaints!

Company replied

Rated 4 out of 5 stars

Good day... I wanted to give them 5 stars. But I had some trouble reaching the folks. I think the purchase experience needs to be a bit friendly. Coolzy got 4 stars because I finally heard fro... See more


Company details

  1. Air Conditioning Store

Written by the company

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


Contact info

3.4

Average

TrustScore 3.5 out of 5

177 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The return policy is poorly constructed

The product didn’t suit my purposes. I wanted to return it. I was denied for not returning within 7 days. I had only physically received the product for 3 days. I tried it, it didn’t do what I needed. So I wanted to return it. I still want to return it. It is still barely used. I tried it for 2 hrs maximum. It is still brand new and I still have the box. The return policy is poorly constructed and I needed help. Coolzy let me down and left me unsatisfied and out of money and storage space. I will be telling others not to use this product unless I can be satisfied in a return.

January 6, 2023
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Reply from coolzy.com

Hi Floyd,

Our Returns Policy is very clear. If a customer wants to return a product, they have from 7 day's after the product has been delivered. We believe this to be extremely fair.

According to Fedex, you received your item on the 14/10/2022.

You contacted us to return the item on 30/10/2022 (after more than 7 days).

Unfortunately we need to draw the line somewhere, and for us it is 7 days. Attempting to hold us ransom on a Review Platform is frustrating and unfair on your part. We did our part of the deal according to the terms you accepted. Please remove this review as it is malicious and intended to cause economic harm.

Rated 5 out of 5 stars

The device works exactly as described…

The device works exactly as described if not better. I am very hot natured and my home AC stopped working in the summer of 2022. It was taking longer than I wanted to wait to get it fixed, so I ordered the Coolzy.

January 4, 2023
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Reply from coolzy.com

Wonderful! thanks for the lovely review :)

Rated 5 out of 5 stars

It's good

It's good, I still learning to use it, but it's good so far

September 25, 2022
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Reply from coolzy.com

Thanks for the great review :)

Rated 4 out of 5 stars

Coolzy definitely saved me this summer

Coolzy definitely saved me this summer. Very useful and once I got used to where you need to put it and how you have to direct everything it’s great. Thank you!

August 27, 2022
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Reply from coolzy.com

Wonderful to hear :) thanks for the positive review!

Rated 1 out of 5 stars
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Reply from coolzy.com

Hi Richard, we have given you a full refund and we have inspected the unit that you have returned to us. After inspection, we see that you didn't have the air conditioner set to cooling mode. Unfortunately you only had it in fan mode which explains why it wasn't cooling. We have tested the unit in cooling mode and can report that it functions properly by removing 1100w of energy from the ambient air temp. We hope this information helps.

Rated 2 out of 5 stars

Don't bother if it's hot where you live

It's a pretty bad cooler. Unless you vent the back side (hot air) out somehow, the unit will warm the room more than cool the room.

And, it doesn't cool the room (which the company even says). At best you have to have it right next to you so the cool air blows on you directly. If it's over 90degrees (and I'm being generous there) can't even sleep with it right on you because too much of your body area just stays too hot.

It's better than nothing so I kept it, but.....I wouldn't buy it again. certainly wouldn't recommend it to anyone.

August 9, 2022
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Reply from coolzy.com

Hi Jay, sorry to hear that you don't love the product. We'd love to help you out with that. We've got a new attachment due for release in the next few months. The new attachments help to separate the warm exhaust air from the rest of the room. We're using them down in Australia and so far customer feedback is extremely good. Please email us directly for more info :)

Rated 1 out of 5 stars

Order it no tracking number or no email…

Order it no tracking number or no email of order there chat and message are a joke like little kid

October 6, 2022
Unprompted review
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Reply from coolzy.com

Hi Daniel, we have phoned you twice, emailed and responded in real time to your FaceBook queries. You ordered on Friday and your unit is due to be delivered on Monday afternoon. We have emailed you a tracking link and double checked with Fedex to make sure all is as it should be. We hope that you'll change your mind on this review. Thanks for shopping with Coozly.com

Rated 2 out of 5 stars

Was disappointed in the product

Was disappointed in the product. For the price I expected more. Works good only to cool a small area. I felt the advertising was misleading.

August 15, 2022
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Reply from coolzy.com

Hi Larry, sorry to hear about your experience. We do offer a No Fuss Return's Policy so if you've purchased our unit within the last 7 days you can return it and get a full refund.

Regarding our advertising, we feel that we do our best to say what the product can and can't do. Here's an extract from the page How it works:
"We recommend that in small spaces, this warm air must be allowed to ventilate and escape the room. This can be done by leaving a window or door open."

We've also made a short video about it: https://www.youtube.com/watch?v=XK0DmdeOQNs

We also address the issue in our FAQ's: https://www.coolzy.com/us/support/faqs/

We want to make sure you're satisfied. Please email us directly and one of our customer service operators will be happy to help you out :)

Rated 1 out of 5 stars

This product is useless unless you're…

This product is useless unless you're sitting right in front of it, and it's pouring a blast of hot air into the room from the back of the unit . It is absolutely useless in my opinion. Nowhere in the advertisements did it indicate it would need to be vented to the outside some way.

July 20, 2022
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Reply from coolzy.com

Hi Billie, sorry to hear about your experience. We do offer a No Fuss Return's Policy so if you've purchased our unit within the last 7 days you can return it and get a full refund.

Regarding our advertising, we feel that we do our best to say what the product can and can't do. Here's an extract from the page How it works:
"We recommend that in small spaces, this warm air must be allowed to ventilate and escape the room. This can be done by leaving a window or door open."

We've also made a short video about it: https://www.youtube.com/watch?v=XK0DmdeOQNs

We also address the issue in our FAQ's: https://www.coolzy.com/us/support/faqs/

We want to make sure you're satisfied. Please email us directly and one of our customer service operators will be happy to help you out :)

Rated 5 out of 5 stars

I love my Coolzy

I love my Coolzy! I have used it for about two weeks paired with a bed tent and I have slept and had dreams like I haven’t in a long time. In my experience on my Homepower One Powerstation I saw about 300 watts after the startup surge. If you need something that cools a bed, or maybe you have a futon and it’s you and one other person-this thing is plenty to spot cool and keep comfortable. Keep in mind it DOES put out heat from the other side but the air from the front is cool and crisp like you’re in front of a traditional ac. I will admit it makes a bit more noise than I had hoped for but nothing too crazy so far. I live in WA, USA so we get wildfires and we have the 40° temp swings so it’s nice to have something that keeps the bed COOL, without me having the portable in the window (which lets in smoke) and I find that the room is nice and toasty which is a plus when it’s cold outside in the morning. In the end I can say I would recommend and I use this the more than my portable ac. I hope it lasts a long time. Thank you Coolzy for your comfort and welcome to the USA James and team.
God Bless!

September 10, 2022
Unprompted review
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Reply from coolzy.com

thank you for the lovely review :) we're very pleased to hear that your Coolzy does the job!

Rated 5 out of 5 stars

I bought the coolzy pro from them to…

I bought the coolzy pro from them to use for my kid. Im in New York so swamp coolers don't tend to work very well. So the reason I bought this was because it isn't a swamp cooler. I can report that it worked as advertised and made real cool air out the front. This was great for my kid. The only downside was the warm air out out the back but coolzy told us about this. Anway, we just left a window open and it worked. I would recommend this product to people renting that can't get a mini split installed.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Cool and innovative concept

Cool and innovative concept, unit does the perfect job for cooling me as an individual. The sensation is like having an aircon gently blowing on you and you can bring it anywhere, it has wheels. Truly a remarkable work of engineering

June 15, 2022
Unprompted review
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Reply from coolzy.com

Thanks for the great review :)

Rated 5 out of 5 stars

Keeps you cool as a cucumber!

I bought coolzy to keep me cool while working in a small room which we use as a home office. It has all external sun-heated walls and can get quite hot and stuffy.

With only a small window, I was concerned that it would heat the room and not function properly, but to my surprise, it works perfectly when used as intended, as a personal air conditioning system. It will keep you cool, but it will not keep the room cool. Because you can't overcome simple thermal dynamics (moving hot air from the front of the machine to the rest of the room), the room does heat up, and when you add the few extra degrees that the cooling system adds on top, you do notice the warmth when you leave the cold stream of air. However, reviewing this system as a room cooler is unfair as it is a FANTASTIC personal cooler that does exactly what the marketing promises. I wholeheartedly recommend it.

March 25, 2022
Unprompted review
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Reply from coolzy.com

Thanks for the lovely review. You're 100% correct on the thermodynamics and how our unit should be used.

Rated 5 out of 5 stars

An excellent product

An excellent product. Works as advertised. My son has been using it in accommodation that would be unpleasantly hot otherwise, and he is very at ease because of this product.

March 25, 2022
Unprompted review
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Reply from coolzy.com

Thanks for the great review :)

Rated 5 out of 5 stars

Fantastic in every way

First of all, after expecting it to take up to 2 weeks to arrive, it was here within a few days, very timely because we had a week of very hot and humid weather soon after. Working part-time from home in a west facing room, my fan was only blowing hot air around. Coolzy has made a huge difference to my work space.

Secondly, it's super easy to use. Once plugged in, open both flaps and away it goes. Close them and it stops.

Thirdly, because it's so portable, I've used it in the lounge, my bedroom where I used the timer and on my verandah.

I'm very pleased with it and have been telling anyone who asks, how good it is. Best of all it's Australian designed and made, one of the reasons I chose it.

So thank you Coolzy

March 25, 2022
Unprompted review
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Reply from coolzy.com

Thanks for the great review :) so glad our investment in better shipping channels is showing results!

Rated 5 out of 5 stars

Cheap, Robust and Energy Efficient

This is honestly a fantastic energy efficient product. We purchased our Coolzy for our Old English Sheepdog who is an outdoor dog. Coupled with a WIFI TIMER which turns on at a predetermined temperature our dog is kept cool no matter the outdoor shade temperature. It proves a constant cold stream of air for hours on end and it’s robust design has not missed a beat. It virtually costs nothing power wise to keep our dog safe and healthy. It is highly recommend and will pay for itself compared to other refrigerated units. Bought online and was delivered within a week

March 25, 2022
Unprompted review
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Reply from coolzy.com

Thanks for the great review :) a wifi timer? great idea!

Rated 5 out of 5 stars

I Love my Coolzy

I Love my Coolzy, especially when you use the igloo with it. Keeps you cool during the hot nights in Brisbane Queensland. Also no drastic increases in my power bill is great. Highly recommend this personal cooler to everyone. Might have to get me another one to be honest.

March 25, 2022
Unprompted review
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Reply from coolzy.com

Thanks for the great review :) yes we get really good feedback about the igloo. Glad you're enjoying it.

Rated 5 out of 5 stars

I love my Close Comfort (now known as…

I love my Close Comfort (now known as Coolzy) unit. I do not have air-conditioning installed at my rental unit and it gets so hot at night in the summer. I leave it on all night, point it at myself, and it brings the humidity and temperature down in my bedroom without incurring a hefty electricity bill. A game changer.

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Coolzy is perfect, love everything about it

My Coolzy works wonderfully, exactly as described on their website. I’m working from home in the last months in the middle of Australia summer, so been using it every day and mostly every night. My power bills didn’t increase, and I feel cool even in the 40 degrees outside. Highly recommend this product!

February 24, 2022
Unprompted review
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Reply from coolzy.com

We're thrilled to see that you're enjoying your unit and can confirm how energy efficient they are to run. Thanks so much for sharing your experience Renato!

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