Co-op Insurance Reviews 

4,381
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive and affordable pricing, often finding it the cheapest option. People highlight excellent service, with staff described as helpful, friendly, and efficient. The user experience is consistently noted as easy, straightforward, and quick, making applications and renewals simple to manage online. However, some customers noted significant increases in renewal prices, finding identical policies cheaper elsewhere and expressing frustration. A few also felt contacting the company by phone could be difficult and time-consuming, occasionally encountering unhelpful customer service.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive rates and good value for their... See more

Service

People report positive experiences with service, often highlighting clear information about policies and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting that advisors are often... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as courteous, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing

Rated 4 out of 5 stars

The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more

Company replied

Rated 5 out of 5 stars

Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very... See more

Rated 5 out of 5 stars

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,381)

1,130 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use. Clear details of cover.

It was very easy to use. What is covered and what is not is very clearly stated before arranging cover. Coop has a good range of travel policies from very basic to covering most eventualities.

June 4, 2026
Rated 5 out of 5 stars

Clear and truthful policies

Looking for a travel insurance I had made enquiries on other companies but returned to co-op as they set out each type of policy very clearly.
I feel confident and use the co- op for many different policies and have been a member for many years. I trust these policies.

June 2, 2026

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