The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing
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Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
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Nothing long winded or confusing in…
Nothing long winded or confusing in applying for my policy. Navigation was easy.
Easy to use. Clear details of cover.
It was very easy to use. What is covered and what is not is very clearly stated before arranging cover. Coop has a good range of travel policies from very basic to covering most eventualities.
Very simple process
Very simple process, sorted everything out online, peace of mind for my upcoming trip.
Very easy to follow website had no…
Very easy to follow website had no problems selecting the required answers and went very smoothly and a good price.
A simple format with your online…
A simple format with your online service and very competitive prices.
Easy transaction and competitive rates.
So easy to answer a few questions and…
So easy to answer a few questions and you got your quote straight away
Clear and truthful policies
Looking for a travel insurance I had made enquiries on other companies but returned to co-op as they set out each type of policy very clearly.
I feel confident and use the co- op for many different policies and have been a member for many years. I trust these policies.
Easy to apply and do medical screening…
Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very helpful customer service number too.
A straightforward experience
Simple to access the various options and the differences between the options is clearly shown.
Very good professional straight forward…
Very good professional straight forward service and very competitive price
Travel insurance
Easy to use website and understand all aspects of peoduct. Really good price
I like to speak to people
I like to speak to people, and the staff at the Co-op are so helpful, nothing is to much trouble, and they answered my questions.
Well done, the staff are so patient.
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