From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more
The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
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Good price
Good price, being a member helps as you get member discount
Easy to purchase.
Have set up pet insurance and holiday insurance over the last couple months and im really impressed with the prices
August 20, 2026
First class service
First class service, purchased online travel insurance, all done in a matter minutes.
August 22, 2026
Short Term holiday insurance
I found it quick and easy to use this site. The cost was very good for the amount of cover I received. I will definitely use them again in the future
August 22, 2026
Co-op insurance straight forward no…
Co-op insurance straight forward no aisle document sent straight away to you email.discount if you're a co-op member and good price
August 22, 2026
May use AI-assist with repliesRead more
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Steer well clear, i wish I had
I’ve been very disappointed with Co-op Pet Insurance. My premiums have increased dramatically year after year, rising from around £25 per month to a renewal quote of over £135 per month, more than 400% within three years. My dog did develop epilepsy but a friend of mine, whose dog also has epilepsy and is on the same treatment only saw his policy jump from £22 pm to £37 pm with Waggle. As someone with a pet that has a lifelong condition, switching insurers is not a realistic option. On top of this, claim payments can take a very long time, sometimes close to a month to be settled. I would not recommend them based on my experience. I imagine any good reviews are from people who never make a claim.
August 24, 2026
Unprompted review
Reply from Co-op Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Co-op Pet Team
Directed through the process swiftly…
Directed through the process swiftly would definitely use again
August 21, 2026
Recommended by money supermarket
Recommended by money supermarket, best ,reasonable price for a week away on holiday. Covers all of elements needed for travel, price much lower than the rest of insurers listed.
Sites easy to follow and quick response with quotes and payments.
Updated quickly, copies of cover received with in minutes.
Step for step guide well put together and understandable and clear.
No problems with the registration.
Ps, not left uk yet, but confident of a quick response if required to use policy.
Well done 👏
August 20, 2026
Reply from Co-op Insurance
Good Afternoon,
We are so pleased to hear about your positive experience with our travel insurance, especially regarding the ease of our online process and the value we offer. It's wonderful to know that our clear guidance and quick response times met your expectations. We appreciate you sharing your confidence in our service for your upcoming holiday.
Kind regards,
Zaynab
It was so easy to do
It was so easy to do, great price and would highly recommend using the co-op for insurance
August 20, 2026
Easy to understand cost effective…
Easy to understand cost effective options to suit any type of holiday. Reasonable cost including membership discount.
August 19, 2026
Straight forward and no nonsense.
August 19, 2026
Great price easy website to use.
August 19, 2026
Very polite when I had to change the…
Very polite when I had to change the days of return for my insurance. Very helpful.
August 17, 2026
Online and helpline helped me set up my…
Online and helpline helped me set up my first travel insurance post cancer treatment.
August 18, 2026
Reply from Co-op Insurance
Good Afternoon,
We're glad our online and helpline support helped you secure travel insurance. We wish you safe travels!
Kind regards,
Zaynab
Amazingly helpful advisors
I would like to mention how helpful and considerate the advisors at Co-op Travel Insurance were when I was thinking of getting a policy.
Courtney and Jenna were both extremely helpful, and Rebeka, in particular, was amazing.
August 19, 2026
Unprompted review
Straightforward and user-friendly
Straightforward and user-friendly. Booked in less than five minutes.
August 17, 2026
Very informative and easy to understand.
Very informative and easy to understand.
August 18, 2026
Unprompted review
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