From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more
The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
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Efficient and compassionate
Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Cancellation due to the sad passing of our dog was handled smoothly and with compassion.
October 4, 2026
Unprompted review
Good costumes service 👍👍
October 14, 2026
Unprompted review
Easy to fill in application & good price
Easy to fill in application and it’s easy to see what is covered for each option. Good to get a members discount. Good price
October 12, 2026
Easy travel insurance with co-op
Easy to use website, able to get travel insurance quite quickly. Wasn’t the cheapest or the dearest.
October 12, 2026
Explained everything about policy from…
Explained everything about policy from changing to different firm to what’s included in policy
October 13, 2026
Unprompted review
Co-op travel insurance - affordable without compromises
Accessed the co-op insurance platform from a comparison site. The webpage was easy to understand and where necessary, it was also intuitive.
October 11, 2026
Easy to navigate and cheaper than most…
Easy to navigate and cheaper than most other providers.
October 10, 2026
A good experience and website to navigate, choice of policy options, competitively priced. Will use again for future trips.
Found the Co-Op travel insurance site easy to navigate, all questions were easy to respond to and answer, choice of policy options, and reasonably priced . Very happy with over experience, and a very positive experience. Would recommend and definitely use again for future trips.
October 10, 2026
I have been with the co op insurance …
I have been with the co op home insurance for over 40 years. It is still cheaper than other companies.
October 12, 2026
Unprompted review
Scott was very efficient and explained…
Scott was very efficient and explained everything very well , made it a very pleasant experience
October 12, 2026
Unprompted review
Very easy to use
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was easy to get my insurance but one…
It was easy to get my insurance but one problem I couldn’t print my documents it just wouldn’t accept my password which is was right. I did phone up and spoke to a friendly man who is sending the documents out by post
October 1, 2026
Reply from Co-op Insurance
Good afternoon Louise,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you experienced difficulties accessing your policy documents.
I have resent the documents to you, and they should arrive within the next 20 minutes. To open them, please use your postcode as the password, entered in lowercase and without any spaces.
In the meantime, provided you have your policy number and our 24-hour emergency assistance telephone number, you will have the key information required should you need support whilst travelling. Our team will be available to assist you whenever required.
I apologise for any inconvenience this may have caused. If there is anything further we can help you with, please do not hesitate to contact us again.
Kind regards,
Reece
Co-op Travel Insurance
We have been using the Coop travel for three years
We have been using the Coop travel insurance for a few years and can honestly say they are the most competitive especially good for us as elderly customers, The service team on the telephone are extremely helpful. I had a health problem which a lovely young man called Luke who assisted me to get insurance today as I was travelling in two days it was such a relief and I am so very grateful.
October 10, 2026
Unprompted review
so easy and a great price
October 8, 2026
Quick and easy plus good value
October 8, 2026
Great value easy to access the app,and…
Great value easy to access the app,and my experience is great
October 8, 2026
Phone renewal for house and home…
Phone renewal for house and home insurance for online policy.
Phone answered promptly. Mohammed was calm and clear when going through policy details, especially explaining new credit providers for directdebit.
October 8, 2026
Unprompted review
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