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Co-op Insurance Reviews 

4,481
•
TrustScore 4.5 out of 5

4.4

Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 1,227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very competitive prices and affordable quotes available for annual and travel insurance policies. People also highlight that completing the application online is quick, straightforward, and very easy to navigate without any hassle. Reviewers often describe the staff and customer service team as extremely helpful, polite, and efficient when handling policy changes. However, some customers also noted that renewal prices can increase significantly or experience steep unexpected hikes over time. Consumers additionally mentioned encountering frustrating phone menus and automated systems when trying to contact support by telephone.

What people talk about most

Price

Customers had positive experiences with price, often noting that quotes were much lower compared to other... See more

Service

Users describe positive interactions with service, highlighting very helpful, polite, and professional... See more

User experience

Consumers find user experience to be very positive, highlighting a straightforward and user-friendly online... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advisors are consistently helpful,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, polite, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recommended by money supermarket, best ,reasonable price for a week away on holiday. Covers all of elements needed for travel, price much lower than the rest of insurers listed. Sites easy... See more

Rated 5 out of 5 stars

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied

Rated 5 out of 5 stars

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more

Rated 5 out of 5 stars

For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more

Company replied

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,481)

1,230 reviews in the last 12 months

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Rated 4 out of 5 stars

non english speaking robots

I have been trying to speak to someone about changing my car insurance. Ten minutes of god knows what about limitations etc and then a robot that can't understand English even when spelled out phonetically. Losing the will to live, and they want my money!
I have since been contacted by Aysha. a real human! and received an updated quote. So nice to have the human touch.

August 27, 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Dear Mr Garner

Thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you experienced when trying to provide your details to our IVR system. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. We would like the opportunity to discuss your concerns with you in more detail. A member of our team will call you to discuss your experience and see how we can help.

Kind regards

Aysha

Rated 5 out of 5 stars

Our home post code was only recently…

Our home post code was only recently registered and I was not having success with some home insurance providers because the address was not recognised. The help and support I received to get cover was professional and friendly and I accepted the quotation from the COOP.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely NO customer service!

Absolutely NO customer service!
Last year's car insurance was £372 this year tried conning me out of £537 for the same policy! Rang last Friday (to tell them i now have new insurance) 3 TIMES total 53minutes NO ANSWER at all! Rang today (26/08) they force you to listen to 3 minutes of AI waffling- left on hold for 26minutes till someone woke up! & still tried to sell me car insurance! Glad I'm out of it!

August 26, 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Good afternoon Steve

I am sorry to hear that you were disappointed by the increase in your renewal quote and the time spent waiting to speak to a member of the team. We’d like to take the opportunity to look into this further so your details have been passed to the relevant team who will review this and be in touch.

Kind regards

Aysha

Rated 1 out of 5 stars

As a carer and someone that has POA for…

As a carer and someone that has POA for a 102 year old mother that has been in and out of hospital I missed my mother house insurance renewal by 6 days .. and when on phoning up the Co/Op I was told you have to have a new policy and a new price that is more then the renewal was .I asked if the was any chance of any leeway but was told No , nothing at all for a old customer of the Co/Op ? .No
Very disappointing no offer of a discount to try and get it closer to the renewal cost or a discount for New business as it's a new policy,
As if dealing with a palliative care patient wasn't enough the Co/Op showed No empathy at all,

August 26, 2026
Unprompted review

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