Co-op Insurance Reviews 

4,335
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,291 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the prices competitive and affordable for various insurance needs, often noting they were among the cheapest available. The online process and website were frequently described as easy to navigate, straightforward, and simple to complete, making policy setup and amendments fuss-free. Reviewers also consistently praised the staff and customer service for being helpful, friendly, patient, and efficient, providing clear explanations and excellent support. However, some customers expressed dissatisfaction with significantly increased renewal prices, feeling that new customers were prioritized over loyal existing ones. A few other people also felt that getting through to customer service could be a frustrating experience, involving long waits or unhelpful automated systems that sometimes led to circular issues.

What people talk about most

Price

People report positive experiences with price, often finding competitive rates and good value for their... See more

Service

Reviewers highlight positive aspects of service, noting it is straightforward, easy to set up, and often... See more

User experience

Clients share positive opinions on user experience, with many finding the process easy to navigate and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising helpful and courteous agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing

Rated 4 out of 5 stars

The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more

Company replied

Rated 5 out of 5 stars

Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very... See more

Rated 5 out of 5 stars

Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency
  5. Pet Insurance Company
  6. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,335)

1,216 reviews in the last 12 months

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Rated 2 out of 5 stars

Lots of expensive admin fees

Lots of expensive admin fees! I tried to add a temporary named driver but the fees made it unfeesable. I switched vehicles and they bumped up the Premium way more then they competitors. Thats not problem, however when I wanted to switch insurers there fees were about £80 so i would lose money by switching .I then forgot to cancel the auto renewal so they charged me and extra £35 even though I am well within the cooling off period. I cant comment on the cover as never had to make a claim but I imagine there is a victim fee of £100

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

It was so quick & easy to do

It was so quick & easy to do & more to the point it came in lower than most for costs. I welcomed the discount as I am a coop card holder. In this economic climate it was refreshing to get that too. Thanks

July 11, 2026
Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, all information given to ensure that correct information is given.
Quote was instant, and competitive with other companies.

July 9, 2026
Rated 1 out of 5 stars

Difficult

Difficult to contact, to deal with to obtain information from. Tedious, problematical and excessively time consuming.

June 20, 2026
Unprompted review

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