The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more
Company replied
Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very... See more
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4K reviews
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Extremely straightforward to arrange
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞
Good old Co op came to my rescue! Reliability, reasonable quote, what's not to love!! Can't recommend enough!! Thank you x
July 7, 2026
Very easy to apply well explained goid…
Very easy to apply well explained goid service all the way through.
Thank you
March 26, 2026
Connected eventually
The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist
Very Confusing
July 6, 2026
Unprompted review
I spoke to a lovely lady named Georgia…
I spoke to a lovely lady named Georgia and she helped me to renew my household insurance
July 6, 2026
Unprompted review
Go experience, pleased with the outcome.
I was reluctant to get my travel insurance online.
The experience was easy to negotiate. I asked the Bot some questions which put my mind at rest.
Therefore I accepted the offer. I’m very pleased.
Thank you x
July 4, 2026
Cop-Op Travel Insurance at a great price
I recently bought travel insurance from the Co-Op and found the website very to navigate and received a great price
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy to set up new policy
June 19, 2026
Reply from Co-op Insurance
We're so happy to hear that setting up your new policy was a very easy process for you. We truly appreciate your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Easy to navigate and complete the form
Easy to navigate and complete the form. Questions were clearly worded.
July 2, 2026
So easy to use.
July 1, 2026
The user interface was quite clunky
The user interface was quite clunky, and when I went to get some vital information, I returned to find that I had been logged out and all my previous entries had been lost - not something I expect in 2026. 2FA codes supposedly sent did not arrive. Eventually, however, I ended up with more insurance for significantly less annual premium, so my perseverance did pay off. The acid test, though, is how well or not they deal with any claim in future: not something this review can capture.
July 3, 2026
Unprompted review
Reply from Co-op Insurance
Hello
Thanks for taking the time to leave us your review. We're sorry to hear you was experiencing issues and I'm glad to hear this has now been resolved. Thanks for insuring with us!
Kind regards
Leanne
Straightforward
Straightforward, easy to set up the policy, cheaper than my previous company
June 16, 2026
Reply from Co-op Insurance
We're so glad to hear that setting up your policy was straightforward and that our pricing is competitive. Thank you for your kind words!
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