From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more
The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Company details
- Insurance Company
- also in
- Auto Insurance Agency
- Home Insurance Agency
- Life Insurance Agency
- Pet Insurance Company
- Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone renewal for house and home…
Phone renewal for house and home insurance for online policy.
Phone answered promptly. Mohammed was calm and clear when going through policy details, especially explaining new credit providers for directdebit.
October 8, 2026
Unprompted review
My partner and I are now in the…
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance,
Some companies wanted over 220 pound for a week which was ridiculous, the coop beat about 6 different companies and it was a lot less than most of them and everything was done online in about 5-6 minutes so top marks coop, 2 happy customers and we got a small discount with coop card.
E Gorman
October 6, 2026
Ease of use!
October 5, 2026
I had to renew my policy over the as my…
I had to renew my policy over the as my card details had changed,everything was explained in detail and clearly,
October 7, 2026
Unprompted review
Simplicity!
October 5, 2026
HOME INSURANCE
Very easy to renew insurance policy on line,and very good price..
October 7, 2026
Unprompted review
The Person on the phone was really…
The Person on the phone was really helpful and got a Discount on The Policy Really good Service
October 6, 2026
Unprompted review
A very good website
A very good website. Was able to speak to someone to clarify a question. The policy price was good
October 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My parked car was hit by a speeding…
My parked car was hit by a speeding driver. I wasn't in the car. Car was a write off. The driver who hit my car was insured. Co-op passed me onto Marker Study as my underwriter. Terrible comms. I had to do all the work. Hours and hours of emails. Took months to get my money. Absolute nightmare. Wouldn't recommend.
February 19, 2026
Unprompted review
Reply from Co-op Insurance
Good afternoon Beverly
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with the service provided, however we appreciate you bringing this to our attention. We’d like the opportunity to discuss your concerns further with you therefore I have passed your details across to the relevant team and someone will be in touch.
Kind regards
Aysha
In my experience I would recommend.
September 26, 2026
From the very beginning and never…
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support throughout.
Each move and claim was updated by emails and text, informing me of each costing and how the process was moving along.
April 15, 2026
Reply from Co-op Insurance
We are glad you enjoyed your experience with our pet insurance team during what can often be a stressful time. Knowing that our staff helped you feel at ease and kept you well-informed with regular updates throughout the entire process brings us great satisfaction. We appreciate you taking the time to share your positive feedback about our communication and support.
Kind regards
Jemma
The Co-op Pet Team 🐾
Travel Insurance - Multi Trip/Couples
The Co-op I feel has always been a a good company for many, many years.
I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.
The cover itself is excellent, a really good cover overall - and you can add to it if you have any extras you’d need too.
Bought after an initial quote, which was easy to do/understand and the site itself is easy to navigate.
Overall it was very easy and straightforward to buy the insurance and the documents were sent quickly.
First time using the Co-op for travel insurance but would definitely do so again.
October 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.