Met with Jack at the Newcastle grey street branch and had an home insurance quote.jack was very helpful and patient the quote was more expensive than my post office renewal but I would certainly go b... See more
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This is the first experience I felt a bit racism in Denmark society , I applied for the bank to get a private account with them which is on the process does not says anything about one of the qualifa... See more
Company replied
AFTER A RELATIVELY SHORT WAIT I WAS CONNECTED TO ANNILA WHO VERY QUICKLY AND COURTEOUSLY SORTED MY PROBLEM. THANK YOU
Company replied
Refused application to get an account for no good reason. Waste of time.
Company replied
Company details
About Coop Bank Danmark
Written by the company
Coop Bank er en onlinebank med boligfinansiering, lån, konti, kort og opsparing. Kort sagt alt det, du har behov for fra en bank, uanset hvor du er i livet.
Coop Bank bygger på værdierne ansvarlighed og redelighed. Tillid og troværdighed. Vi driver ikke en forretning med urimelige renter og gebyrer eller ublu omkostninger til lønninger, domiciler eller filialer. Vi har ydelser til en fair pris. Det giver dig mere luft i budgettet – til hverdagen, til fremtiden og til drømmene.
Vi ved godt, at detaljerne i et kundeforhold kan være svære at forstå. Derfor gør vi os umage med at skrive de små ting med stort. Vi hjælper dig med at forstå, hvad det vil sige at være kunde i vores bank, og vi er ekstra opmærksomme på at sammensætte bankprodukter, du kan gennemskue. Det er ikke bare noget, vi siger. Fem gange i træk er vores forbrugslån CoopLån 20+ blevet kåret som “Bedst i test” af Forbrugerrådet Tænk.
Selvom Coop Bank er for alle, er vi noget særligt for Coops medlemmer. En del af bankens overskud sender vi nemlig tilbage til medlemmerne i form af bonus, som du kan handle for i Coops butikker.
Uanset om du er helkunde eller delkunde, og uanset størrelsen på dit kundeforhold er vores ambition dog den samme: Coop Bank vil være det trygge bankvalg for prisbevidste danskere.
Coop Bank bygger på værdierne ansvarlighed og redelighed. Tillid og troværdighed. Vi driver ikke en forretning med urimelige renter og gebyrer eller ublu omkostninger til lønninger, domiciler eller filialer. Vi har ydelser til en fair pris. Det giver dig mere luft i budgettet – til hverdagen, til fremtiden og til drømmene.
Vi ved godt, at detaljerne i et kundeforhold kan være svære at forstå. Derfor gør vi os umage med at skrive de små ting med stort. Vi hjælper dig med at forstå, hvad det vil sige at være kunde i vores bank, og vi er ekstra opmærksomme på at sammensætte bankprodukter, du kan gennemskue. Det er ikke bare noget, vi siger. Fem gange i træk er vores forbrugslån CoopLån 20+ blevet kåret som “Bedst i test” af Forbrugerrådet Tænk.
Selvom Coop Bank er for alle, er vi noget særligt for Coops medlemmer. En del af bankens overskud sender vi nemlig tilbage til medlemmerne i form af bonus, som du kan handle for i Coops butikker.
Uanset om du er helkunde eller delkunde, og uanset størrelsen på dit kundeforhold er vores ambition dog den samme: Coop Bank vil være det trygge bankvalg for prisbevidste danskere.
Contact info
Roskildevej 65, 2620, Albertslund, Denmark
- 43 86 11 11
- coopbank.dk
3.1
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
God og hurtig behandling
December 11, 2018
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Funger optimal
November 13, 2018
Unprompted review
Reply from Coop Bank Danmark
Hej Lisa
Tusind tak for din feedback.
Vi er glade for at høre, at du synes alt fungerer optimalt. Så er det jo præcis som det skal være.
Venlig hilsen
Coop Bank
The first impression after I ordered…
The first impression after I ordered the Coop credit card was not the best. After waiting for 10 days for my card that was not arriving, I was informed that someone forgot to "push the button" so my case was stuck for 10 days.
September 10, 2018
Unprompted review
Reply from Coop Bank Danmark
Hi Ivan
Thank you for your feedback.
It is unfortunate to hear that you had to wait excessively long for your credit card to arrive.
However we hope to provide you with good service and a good experience with Coop Bank in the future.
Best regards
Coop Bank
Coop cool bank
August 29, 2018
Unprompted review
Reply from Coop Bank Danmark
Hej Jeannette
Tusind tak for din anmeldelse. Den sætter vi pris på.
Og vi sætter også pris på vores nye kælenavn "Coop Cool Bank". Tak for det.
Venlig hilsen
Coop Bank
en god bank og billig bank
July 18, 2018
Unprompted review
Reply from Coop Bank Danmark
Hej Kristen
Tak for din anmeldelse.
Dejligt, at du finder os gode og billige. Det er vi glade for.
Ha' en god dag.
Venlig hilsen
Coop Bank
Overall great
I was initially declined, slated them on trust pilot, but they called me up & clarified that it was in fact an application error which was resolved. The bottom line, a loan of 50,000,- Kroner approved & paid out they very same day. :-)
I think the website calculation is very transparent, & the interest rate/terms are very fair compared to most other greedy finance companies. In my view too many finance companies are misleading & preying on the less advantaged. The finance terms here were good enough for me to accept a loan even though I have cash in the bank. :-)
July 14, 2018
Unprompted review
Reply from Coop Bank Danmark
Hi Jason
Thanks for your review.
We are happy to hear that the misunderstanding with your application was resolved and everything worked out in the end.
Have a great day.
Best regards,
Coop Bank
super god seriøs behandling
June 11, 2018
Unprompted review
Reply from Coop Bank Danmark
Hej Inez,
tusind tak for din anmeldelse.
Skønt, at du har fået en super god og seriøs behandling af vores kompetente medarbejdere i kundeservice.
Med ønsket om en god dag,
Coop Bank
Liars
Liars. I am not registered in RKI but still they did not issue me a Visa/Dankort, but instead a Mastercard Debit. They gave no reason. They just wrote that we cannot give you Visa/dankort. I have no debts and not registered as a "bad payer." In their website it is written that only in the case that one is registered in RKI will person not a get a Visa/dankort. Liars.
May 7, 2018
Unprompted review
Reply from Coop Bank Danmark
Hi Samos,
thank you for your feedback.
We understand the frustration that follows a rejection. We always aim to give a fair assessment of the individual applications, however we cannot disclose details from specific applications. The conditions needed to gain an approval for either of our products, is an overall assessment based on several economic factors.
Best regards,
Coop Bank
Yes I am very much satisfied with Coop…
Yes I am very much satisfied with Coop Bank and 100 percent I recommend the company to others.....
May 7, 2018
Unprompted review
Reply from Coop Bank Danmark
Hi Raja,
good to hear, that everything is to your satisfaction. And thank you very much for the warm recommendations.
Have a wonderful day,
Coop Bank
Banken fungerer fantastisk godt
Banken fungerer fantastisk godt. Så slipper man også for at vise 2 kort hver gang man handler + ekstra bonus
March 9, 2018
Unprompted review
Reply from Coop Bank Danmark
Hej Dianne,
mange tak for din positive anmeldelse, den sætter vi pris på.
Vi er glade for, at du kun har positive oplevelser med Coop Bank. Og ja, det er super smart, man ikke behøver vise to kort, når man skal betale.
Venlig hilsen
Coop Bank
Servicen er i top fra start til slut.
February 19, 2018
Unprompted review
Reply from Coop Bank Danmark
Hej Nichanirinthana,
tusind tak for din anmeldelse. Den er vi glade for.
Det er dejligt at høre, du har oplevet service i top fra start til slut.
Venlig hilsen
Coop Bank
Reply from Coop Bank Danmark
Hej Ivan,
tak for din anmeldelse. Vi er glade for, at du har haft en god oplevelse med vores kundeservice.
Venlig hilsen
Coop Bank
like the service and the app
1. All my questions to customer service were answered full in detail
2. The mobile app works very well too (I like the feature that you can reconcile on the mobile app)
3. It seems like the customer service inquiry Que is managed automatically so that when a inquiry is sitting there for a while, the system will automatically escalate/send follow up email.
4. Customer service people will also call back when necessary.
October 10, 2017
Unprompted review
Reply from Coop Bank Danmark
Hi Minnie
Thank you for the 5-star rating. We appreciate your feedback.
We are pleased that you have had a satisfying experience with our customer service and that you find our mobile app functional and helpful.
Kind regards,
Coop Bank
Gode service og det billy i renter
September 15, 2017
Unprompted review
Reply from Coop Bank Danmark
Hej Andy.
Mange tak for den flotte anmeldelse.
Vi er glade at have givet dig en god oplevelse hos Coop Bank.
Venlig hilsen
Coop Bank
Awesome service
I did not know much about coop bank before, I think it should be ranked for best support and service, and friendliness. I recommend 10/10.
March 24, 2017
Unprompted review
Reply from Coop Bank Danmark
Hi Robin,
Thank you for your recommendation and 5 star rating.
We appreciate your kind words about our customer service and handling of your case. We always strive to give a helpful and professional service to our customers.
We welcome you as customer in Coop Bank and hope you will find your new product satisfactory.
You are always welcome give us a call if you have any questions about your bank services.
Best regards
Coop Bank
The worst customer service I've ever experienced.
Asked for a call back and was told -
"We're an inbound call centre"
"Imagine what it would cost if we had to call all our customers back"
"No"
"I'll ask my manager"
"My system's crashed"
Although [name removed] did call me back, then hung up because the reception on my phone went for 3 seconds! He didn't try again.
I had to call them five times, used all my credit, topped up and used that too - they still don't know the reason I called because they were to busy looking for excuses to say "no" they neglected to find a way to help, or even identify why I was calling in the first place!?!
The agents I spoke to were less than useless, arguementative (especially [name removed]) and I'm absolutely disgusted that this kind of "fob off" is still around?
I spoke to [name removed], [name removed], [name removed] and the worst and most arguementative person I've ever spoke to - [name removed]. After I topped up £5 he spent the lot, right down to "one minute remaining" and he promised that I would get a call back, then back tracked so far that he's probably still stood outside in the car park!
CO-OP Bank - You owe me a fiver and a service.
Tim Millett
June 28, 2014
Unprompted review
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