Coppergate Clinic Reviews 2,053

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their professionalism, friendliness, and ability to put customers at ease. The service is consistently described as excellent, with many highlighting the clear explanations of procedures, attentive care, and overall smooth user experience from consultation to post-operative follow-up. Customers often feel safe, understood, and listened to, appreciating the personalized approach and the high quality of the results achieved. However, some people were dissatisfied with certain aspects, with a few mentioning issues with a consultant's communication after payment, and others experiencing disappointing post-operative care, including missed follow-up reviews and unresolved issues. Additionally, one reviewer noted a lack of in-person information, being directed to the website instead.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the incredible kindness, compassion, and... See more

User experience

Reviewers mention positive feedback about user experience, with many feeling completely refreshed and... See more

Customer service

Clients share positive opinions on customer service, with many feeling listened to, supported, and genuinely... See more

Quality

Customers had positive experiences with quality, with many expressing happiness and satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you 🙏 once again Jo Reilly for the treatment's and advice you give me.I have been seeing you for many years and you have never failed to make me look and feel many years younger than my actual... See more

Company replied

Rated 5 out of 5 stars

I’m now 9 weeks post-VR facelift and had my follow-up appointment with Mr. Christopher West earlier this week. My face has healed beautifully, and the outcome looks incredibly natural and refreshed.... See more

Company replied

Rated 5 out of 5 stars

Fantastic clinic. Beautiful deco, really friendly staff, Alison was amazing as was Mr Bhatt. The whole experience was very relaxing and every step of my procedure was clearly explained. Felt a bit wob... See more

Company replied

Rated 5 out of 5 stars

Had uppers done today at Coppergate Clinic. I'm super happy with the results so far. All staff at this clinic are pleasant and professional, my surgeon Ciarstan McCardle and theatre nurse Kirstie... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Hand Surgeon
  3. Medical Clinic
  4. Orthopedic Surgeon
  5. Plastic Surgeon
  6. Skin Care Clinic

Written by the company

We would like to extend a very warm welcome to Coppergate Clinic, your go-to Clinic for Plastic Surgery and Advanced Aesthetics in the heart of York. Formerly face etc... medispa, we have since rebranded to reflect our updated procedure and services menu. We still retain many of our face and body treatments with our wonderful team of Aesthetic Therapists, whilst expanding the surgical repertoire. As you will see from our surgical treatment menu, we are now offering an extended plastic surgery service encompassing breast, abdomen, body and face procedures under twilight and general anaesthetic. Patients can be assured of the continued expertise and exceptional treatment results on which the clinic has built it's reputation- delivered by the team of industry-leading surgeons, doctors, nurses and aestheticians they have come to trust. We would like to take the opportunity to thank you for your continued loyalty and support and look forward to welcoming you to the your go-to cosmetic surgery in York very soon. Please do not hesitate to contact us to arrange your complimentary consultation and find out more about our comprehensive range of services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Chris West

Chris West is incredibly honest, speaks in layman terms and is very understanding. Gave great advice. Highly recommend Coppergate Clinic and all staff.

April 2, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Steph. Thank you for taking the time to leave your feedback. We're so glad to hear that Chris was able to provide you with honest, clear, and helpful advice. At Coppergate Clinic, we strive to offer the best care and support to all of our clients, and we're pleased that you had such a positive experience. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Always Helpful

As always full marks couldn’t be happier.

March 25, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, J. Thank you so much for your kind words. We're thrilled to hear you're always delighted with our service. We truly appreciate your support and look forward to welcoming you back into the clinic soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I LOOK LIKE ME AGAIN!

I LOOK LIKE ME AGAIN!
A year ago I had to have my passport renewed, which obviously included having a new picture taken. It was when I received the picture back, I didn’t recognise the person staring back at me. A jawline with no definition that looked square and sunken to me. After years of having fillers around my jowls, which didn’t really work, I decided I wanted a much better result. (I also wanted something done before my 60th birthday this year). I had heard of Coppergate Clinic through friends, and knew of their services. It was then I called and booked an appointment. I had a consultation with Doctor Chris West in December, and had my VR Facelift a week ago. What can I say, from start, to (nearly) finish, my experience with Coppergate Clinic has been fabulous. Chris is an amazing Surgeon, (and has pretty good musical taste too!). He has given me back my jawline, and taken a few years off me. He has totally gone beyond my expectations. Thank You so much to Chris, and the wonderful team who have made the experience possible for me.
Susie

March 19, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Susie. Thank you so much for leaving such a wonderful review of your experience. We're absolutely thrilled to hear that your experience with Coppergate Clinic and Mr Christopher West exceeded your expectations. It's truly rewarding to know that the procedure has helped give you that boost of confidence, especially ahead of your milestone birthday. We'll be sure to pass along your kind words to Mr West and the team—your feedback means a lot to us. Wishing you all the best during your recovery. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of undergoing bioplasty surgery at Coppergate Clinic with Ciarstan, and I cannot recommend them highly enough! From my very first inquiry, the entire staff was incredibly friendly and supportive. They provided thorough, easy-to-understand instructions at every stage of the process, which made me feel informed and confident about my decision.

On the day of the surgery, I was greeted by a welcoming team that truly put my mind at ease. Their warmth and professionalism shone through, making the experience much less daunting than I had anticipated. During the procedure, they engaged me in conversation, which was a fantastic distraction and helped me stay relaxed.

The level of care and attention I received from everyone at Coppergate Clinic was exceptional. If you're considering bioplasty, I highly recommend choosing Coppergate Clinic for their outstanding service and compassionate staff. Thank you, Coppergate, for a wonderful experience!

March 25, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jamie. Thank you for taking the time to leave such a heartfelt review. We're delighted to hear that you thoroughly enjoyed your experience at Coppergate Clinic, from your initial inquiry all the way through to your procedure. Miss Ciarstan McArdle and the entire team are dedicated to providing both professional care and a supportive, friendly environment, so it's wonderful to know that it made such a difference for you. Your kind words mean the world to us, and we truly appreciate your recommendation. We're looking forward to welcoming you back into the clinic soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Fabulous

Fabulous! The clinician that carried out my treatment was totally professional but approachable and considerate. Doesn’t get better in my experience.

March 25, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Barbara. Thank you so much for your kind words. We're thrilled to hear that you had such a positive experience. It's wonderful to know that the clinician made you feel both comfortable and well cared for. We truly appreciate your feedback and look forward to seeing you again! Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Made me feel very welcome soon as I…

Made me feel very welcome soon as I entered the clinic 🥰

March 24, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Michelle. Thank you for your kind words. We're so glad to hear that you felt welcomed from the moment you arrived. Creating a comfortable and inviting atmosphere is important to us, and we’re happy we could make your experience a positive one. We look forward to seeing you again soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

upper blepharoplasty with Dr Bhat

I had an upper blepharoplasty with Dr. Bhat at Coppergate Clinic nearly two weeks ago, and I couldn’t be happier with the results. They have exceeded my expectations! After thorough research, I chose Coppergate, and the experience has been fantastic from start to finish. The stitching was exceptional, making stitch removal seamless with the guidance of a nurse remotely. My scars are fading beautifully each day, barely visible and perfectly positioned along my eye crease. I highly recommend Coppergate Clinic to anyone considering this procedure!

March 11, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Sharon. Thank you so much for taking the time to review your experience. It's wonderful to hear that your procedure with Mr Bhat has exceeded your expectations and that you're pleased with the results. It’s also great to know that the entire experience, from start to finish, has been smooth and that you're recovering well. Your recommendation means the world to us, and we’re thrilled that you had such a positive experience at Coppergate Clinic. If you ever need anything in the future, don’t hesitate to reach out. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Mr Platt. Upper Blepharoplasty.

Mr Platt did a fantastic job on my eyes. The whole procedure from the first consultation to the end result. I have and will carry on recommending Mr Platt and Coppergate in York. Many thanks for all your support through out.
Jane Goacher

January 22, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Jane. Thank you for your review. We're thrilled to hear that you're happy with the results of your procedure and that Mr. Platt provided you with such excellent care throughout. Your recommendation means a great deal to us, and we're grateful for the opportunity to have supported you along the way. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

The consultation seemed really personal…

The consultation seemed really personal to me James was fantastic and explained everything in great detail

March 21, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Neil. Thank you for your feedback. We're so glad to hear that you had a positive experience during your consultation and that Mr James Smith was able to provide you with clear and detailed information. We always aim to make our patients feel comfortable and well-informed, and it's great to know we succeeded. If you have any more questions or need further assistance, please don't hesitate to reach out. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

What a fantastic experience… perfect…

What a fantastic experience… perfect surgery, brilliant care, recovery monitored and just very well looked after, highly recommend

December 16, 2024
Unprompted review
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Reply from Coppergate Clinic

Dear, Mark. Thank you so much for your wonderful review. We're thrilled to hear that you had such a positive experience with us, from your surgery to your recovery. It's also great to hear that you felt well looked after throughout the entire process. Your recommendation means the world to us, and we’re so happy you’re pleased with the results. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Good advice and only a few products…

Good advice and only a few products needed. Always feel well looked after and that the ethos is trustworthy here. Thank you.

March 20, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Mrs Allen. Thank you so much for your kind feedback. We're delighted to hear that you feel well looked after and that our advice and products have met your needs. Trust is so important to us, and we're glad to know that our ethos resonates with you. We truly appreciate your support. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Upper Blephs and C02 full face

From my 1st consultation i have been overly impressed with Coppergate and the team, especially Surgeon Ciara Bowers. Everything has been fully explained and guided to suit my own needs and concerns. I felt very looked after on my surgery day and the process was seamless. Treatment went very well and i’ve had 0 pain so far and feel very comfortable.

March 20, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Consumer. Thank you so much for your thoughtful review. We’re delighted to hear that your experience with Coppergate Clinic and Ms Ciara Bowers exceeded your expectations. Providing clear guidance and ensuring our patients feel cared for every step of the way is our top priority, so it’s wonderful to know that you felt well supported. We’re also thrilled to hear your treatment went smoothly and that you're feeling comfortable with no pain. If you need anything at all during your recovery, please don't hesitate to reach out. Wishing you continued healing and great results. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I had upper blasphemy surgery with Dr Ciara Bowers

I had upper blasphemy surgery with Dr Ciara Bowers. Very happy with my experience. Great care, before, during and after surgery. Even greater results. Sooo pleased I did this. My eyes look amazing even though I'm still with my recovery.

February 20, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Andrea. Thank you for your kind words and for sharing your experience. We're thrilled to hear that you're happy with both the care that you received and the results of your surgery. Our team is dedicated to ensuring our patients have the best possible experience, and it’s wonderful to know we met your expectations. Wishing you a smooth and speedy recovery, and we're so excited that you're already seeing such great results. If you need anything during your recovery, don't hesitate to reach out. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Great personal attention and support…

Great personal attention and support from all of the team.

March 19, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Joanne. Thank you so much for your review. We’re thrilled to hear that you had such a positive experience with our team. Providing personalised care and support is our top priority, and we’re glad it made a difference for you. We look forward to continuing to support you on your journey. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Excellent clinic

From the moment I walked into the clinic I felt very welcome! My practitioner Emma was so friendly and professional, I had the Hydrafacial Express and she walked me through every step and answered any questions I had. I will definitely be returning to the clinic in the near future ans couldn’t recommend it more!

March 17, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Izabela. Thank you for taking the time to leave your review. It's wonderful to know you enjoyed your Hydrafacial Express treatment with Emma, and we can’t wait to see you again soon. Your recommendation means a lot to us. Kind Regards, Coppergate Clinic.

Rated 1 out of 5 stars

Surgeon was great

Surgeon was great. Very knowledgeable and thorough. The clinic however is poorly ran. I was an hour and a half in to my journey on the motor way when I receive a text to say my appointment was cancelled. I called immediately and angrily explained what was happening. They told me my appointment was still going ahead. I continued with the last hour of my journey to arrive and be met by the practice manager who took me into her office to tell me off for “upsetting Amy” on reception. Poor Amy!! Once I’d had my consultation the surgeon came out and asked Samuel on reception to print out my quote for coming in. Samuel proceeded to call clients to confirm appointments I left without my quotation because I didn’t want to wait any longer.

March 13, 2025
Unprompted review
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Reply from Coppergate Clinic

It is always disappointing to receive 1 star reviews Jenny however a simple technical error resulted in you receiving a text cancelling your appointment whilst you were en route to the clinic,this was corrected immediately.In the short interval between texts you called the reception team and subjected one of our staff to a disproportionate tirade of abuse which we do not allow as have a duty of care to staff as well as patients.Following your appointment Sam asked our clinical manger to prepare a quote and returned to his duties but you did not wait for your quote and left within minutes.

Rated 5 out of 5 stars

Emma is always amazing.

Emma is always amazing.
She is super professional and lovely, she makes you feel super at ease, cannot recommend her enough . Lucia

March 14, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Lucia. Thank you for such a wonderful review. We're so happy to hear that Emma consistently provides such a great experience. Your kind words mean a lot, and we’re grateful for your recommendation. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

I had a fabulous Hydro facial

I had a fabulous hydro facial with Emma and my face is glowing 😊

March 13, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Belinda. Thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed your HydraFacial with Emma and that you loved the immediate results! We can't wait to welcome you back for another treatment soon. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

It’s time to say goodbye to coppergate

It’s time to say goodbye to coppergate
After having 2 operations with Mr Christopher West
I can only thanks him for his advice and care throughout the last few months
First operation having my upper and lower eyes fixed and then a lower facelift

Such care was given to me, by all the coppergate clinic

I’ve been honest with people about the work I’ve had done
Resulting…it seems 2 close friends are now wanting to use coppergate clinic

Thank you
Charlotte From Lancashire

February 5, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Charlotte. Thank you so much for your kind words and for sharing your experience with Coppergate Clinic. We’re thrilled to hear that you had a positive journey with Mr. Christopher West and our team. Your trust and openness about your procedures mean a lot to us, and we’re delighted to hear that you’ve been able to recommend us to your friends. We wish you continued happiness and confidence following your procedure, and we’re always here if you have any queries moving forward. Thank you once again for trusting us with your care. Kind Regards, Coppergate Clinic.

Rated 5 out of 5 stars

Treatment and Advice

I have been to the clinic twice now and have had excellent care and advice. I would definitely recommend Coppergate, and would be happy to return in the future.

March 6, 2025
Unprompted review
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Reply from Coppergate Clinic

Dear, Customer. Thank you so much for your kind review. We're thrilled to hear that you've had both excellent care and advice during your visits. We truly appreciate your recommendation and look forward to welcoming you back to Coppergate in the future. Kind Regards, Coppergate Clinic.

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