Cop The Sauce Reviews 331

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Just found out everything I've bought is fake and the website claimed it to be authentic and infact still claims they're authentic

Rated 1 out of 5 stars

I placed an order 22 days ago, I have not received any responses to my email. These pair of trainers were suppose to be an anniversary gift, now I can not afford to buy another pair of trainers as I... See more

Rated 5 out of 5 stars

Fantastic customer service, kept me up to date and answered any questions promptly. Used Dpd for delivery which is a bonus as they are the only courier service I trust not to lose my parcels!! Arrived... See more

Company replied

Rated 1 out of 5 stars

Paid over £200 for the item TWO WEEKS AGO, still haven’t received my order… BECAUSE IT STILL HASNT EVEN BEEN SENT!!!! My money has just been taken & kept & nothing has been done with my order. It said... See more

Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Streetwear Store

Written by the company

At Cop The Sauce we specialise in selling and sourcing exclusive sneakers and streetwear. We provide a personal shopping experience and product sourcing for everyone. Our sourcing service are not limited to sneakers. We can source all kind of things from designers brands, hand bags, luxury watches and many more. Our mission is to provide a seamless shopping experience for customers to shop for exclusive items they like with confidence.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

331 reviews

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Rated 5 out of 5 stars

Service spot on

New to the world of sneakers/trainers ordered a pair of Jordans for my 11 yo. They arrived quickly but weren’t what I was expecting. I emailed to query a few things, got a friendly and comprehensive reply from Frankie within the day. In the end I returned the shoes and got a full refund, again very promptly. Wouldn’t hesitate to buy from you again though, the service and professionalism was spot on thank you.

June 18, 2022
Unprompted review
Rated 4 out of 5 stars

Happy..

If the shoes you want are in stock and not coming from a supplier your order will be sent out next day which is always good for trainers. Mine took a week but once shipped came next day at 8am. Being a big sneaker head myself some of the prices are meh.. But I trust them to know what they’re talking about so they’ll be able to justify their prices . Always legit check but glad I haven’t had to give these shoes a second thought Replied to my email in matter of hours too which was massively appreciated. Wide range of shoes and have new stock in every month which is sick. Definitely going to be someone I go to from now on. Website, customer service, delivery time all spot on.

June 10, 2022
Unprompted review
Rated 2 out of 5 stars

No idea what is happening to my order…

No idea what is happening to my order some updates would be nice

June 7, 2022
Cop The Sauce logo

Reply from Cop The Sauce

Hi Tony,

First of all, Thank you for your order.
All updates are sent via email and texts by DPD.
According the tracking we have sent you DPD have attempted to deliver at your address on the 28th May but no one was home to answer. So they delivered to you local store for it to be pick up from the 28th May. We have tried calling you today so that we can help you with is matter right away but unfortunately the number provided was incorrect. We also emailed you today and we hoping to here back from you soon.
Alternatively please contact us on info@copthesauce.com and we will help you with collecting your parcel from the local store.

Kind regards,
Frankie

Rated 5 out of 5 stars

Best place to buy rare and exclusive…

Best place to buy rare and exclusive items, all 100% Authentic, plus unlike most places do offer returns, add to that top quality customer service, and there isn’t really any reason to buy anywhere else 👍🏽

May 31, 2022
Cop The Sauce logo

Reply from Cop The Sauce

Thank you for shopping with us N! We hope that you'll enjoy the Essential 1977 set 😀

Rated 1 out of 5 stars

Still waiting for my refund and emailed…

Still waiting for my refund and emailed loads of times but no reply !!

May 18, 2022
Cop The Sauce logo

Reply from Cop The Sauce

Hi Sarah,
sorry for the slow reply to the emails at the time. Please note that the refund back to your account can takes 2-3 working days depending on the bank.

Rated 5 out of 5 stars

Good customer service and lovely trainers

Initially ordered a size 6 which were too small. Emailed then and arranged to Return these and exchange them for a 6.5. Trainers are perfect really happy with them and good customer service too.

May 13, 2022
Cop The Sauce logo

Reply from Cop The Sauce

Thank you Carly for the lovely review! We hope that you are enjoying your new kicks!

Rated 5 out of 5 stars

Service review

Excellent service. Placed my order was informed or shipping and dispatch. My shoes arrived within 3 days.

April 24, 2022
Rated 1 out of 5 stars

Placed an order a week ago now and…

Placed an order a week ago now and still haven’t received a notification on them being dispatched? Sent a few emails now and nobody has got back to me.. just hope I receive an update on them soon.

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing site

Amazing site, they delivered really quick and the shoes are real ones 100%.The easiest way to check if they are genuine is to smell the material the fake ones smells like glue but these they smell like leather

April 3, 2022

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