The Cornish Seaweed Bath Company Reviews 2,566

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their excellent quality and effectiveness. Many people praise the shampoo and conditioner for improving hair health, making it softer, shinier, and reducing hair loss. The customer service is also consistently described as very good, with prompt and helpful responses to inquiries and issues. Reviewers appreciate the overall user experience, including the ease of ordering and the pleasant aromas of the products. However, some customers also noted issues with customer service, mentioning slow response times or difficulties with the ordering system. A few people found certain products, like the conditioner, to be too thick, making them difficult to dispense without a pump. Additionally, a small number of reviewers experienced dryness or irritation with some hair products, or found certain balms ineffective for eczema.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and... See more

Order

Consumers find the ordering process to be largely positive, with many praising the speed of delivery and the... See more

User experience

People report positive experiences with the user experience. Many customers appreciate the detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely blown away by this product. As a menopausal woman, I’ve struggled with hair that felt dry, dull, and was shedding far more than I was comfortable with. Since switching to the Cornish... See more

Company replied

Rated 5 out of 5 stars

I've only used the shampoo and conditioner twice but my usually tangled, over processed tinted hair is already feeling nourished and bouncy. It's easier to comb through and actually moves rather than... See more

Company replied

Rated 5 out of 5 stars

My go to people! Started using Super Nutrient Oil on my face, under my moisturiser; it amazing, I’m 71 with eczema prone sensitive skin and scalp and their products are so great for me, all over. I te... See more

Company replied

Rated 5 out of 5 stars

I have used many purple shampoos over the years but have never felt compelled to write a review - until now - this product is excellent- lovely shampoo with a nice clean aroma . After using it just o... See more

Company replied


Company details

  1. Cosmetics Store
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics Wholesaler
  5. Toiletries Store

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loving this oil

Had the face oil free with my purple shampoo. Have to say my skin is drinking it up. I use it at night and then use my red light tool. Very impressed with my skin.

April 20, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Pat, thank you so much 💚 We’re delighted that your skin is enjoying the facial oil and that it’s become part of your evening routine. Pairing it with your red light tool sounds wonderfully relaxing. We hope you continue to enjoy both the oil and your purple shampoo.

Rated 1 out of 5 stars

I wanted to love the hair range so…

I wanted to love the hair range so much, it smells lush and has no nasties it. My scalp loves this but my menopausal hair simply hair hates this product, even after two months of trying to get on with it, and the companies fabulous customer service and free detox shampoo to try and help solve the super dry hair I was experiencing. It has made my hair super dry and brittle and I have lost volume due to breakage, even my hair dresser commented that whatever I was doing to stop as it was causing a lot of damage! I tried their hair oil to try and put some moisture back in without using chemicals, again my hair hates it and was left looking lank with only half a pump of product worked through the mid lengths to ends, not a patch on the Moroccan oil I had been using for years.
Sadly this just isn't for me despite keeping going in the hopes it would improve.

May 5, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for your honest and thoughtful feedback 💚 We’re really sorry to hear the range wasn’t suited to your hair type, despite all your efforts and the additional support from our team. We completely understand how upsetting it must have been to experience dryness and breakage, especially after persevering for so long. Whilst our products work beautifully for many people, we appreciate they won’t suit everyone, and we truly appreciate you giving them such a fair try.

If you ever need further assistance, please feel free to reach out to us anytime :)


Best wishes
Ellie

Rated 5 out of 5 stars

Lovely products

The shampoo and conditioner make my hair feel lovely .
The facial oil feels lovely on my skin. Will definitely buy again.

May 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Sue, thank you for your lovely review 💚 We’re so pleased that both your hair and skin are responding so well to the products. It means a lot to hear you’ll be purchasing again.

Rated 5 out of 5 stars

I love the Cornish Seaweed shampoo and…

I love the Cornish Seaweed shampoo and conditioner.
It makes my hair not only feel really clean but puts a healthy shine on it too.
I look forward to using the organic facial oil too.

May 5, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Jules, thank you for sharing your experience 💚 We’re delighted that the shampoo and conditioner are leaving your hair feeling clean, shiny and healthy. We hope you enjoy trying the facial oil too.

Rated 5 out of 5 stars

Great products which work

Great products which work. Lovely scents and the knowledge you are not harming your body or the environment.Customer service is perfect with fast delivery.

May 4, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Marion, thank you for your kind words 💚 We’re so pleased you’re enjoying both the products and the scents, and we truly appreciate your support for our natural and environmentally conscious ethos.

Rated 5 out of 5 stars

Brilliant purple shampoo and…

Brilliant purple shampoo and conditioner, 100 % recommend. These products got rid of the yellow highlights from my hair and left my hair feeling wonderful and healthy. Thank you

April 23, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Ms Curtis, thank you so much 💜 We’re thrilled to hear that the purple shampoo and conditioner have helped brighten your hair whilst leaving it feeling healthy and soft. Thank you for recommending us.

Rated 5 out of 5 stars

Seaweed hand balm was so lovely and…

Seaweed hand balm was so lovely and really eased my eczema and dry hands within a few days of using it.

I have also purchased the shampoo as suffer from a dry scalp and whilst I’ve only been using this for a week think I can already feel the benefit.

Whilst not the cheapest of products, if they work then I’ll happily keep on using them.

Finally, lovely company with good customer service.

April 25, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Rob, thank you for your thoughtful review 💚 We’re so pleased the hand balm has helped soothe your eczema and dry hands so quickly, and that you’re already beginning to notice benefits from the shampoo too. We really appreciate your support and understanding that natural, hardworking products can sometimes be an investment.

Rated 5 out of 5 stars

The best products in the market.

The best products in the market. I am delighted with the shampoo, conditioner and shower gel, leaving my hair and skin in prime condition. Excellent package too.
The daily moisturiser cream, oil face and lip balm are wonderful products too.
The whole company along with the customer service are prompt to help answering all your enquiries.
Thank you so much The Cornish Seaweed Bath Company. Can’t be with out all your products now.

April 20, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Patricia, thank you so much for such a beautiful review 💚 We’re absolutely delighted that you’re enjoying so many of the products across the range. Your kind comments about our customer service and support mean a great deal to us too.

Rated 5 out of 5 stars

Lovely

Smells amazing like a spa. My hair has been falling out by the ton (14 months postpartum with twins) so I wanted to try something to new to help. I have only used this shampoo and conditioner twice, but my hair already looks thicker and healthier. Excited to see how it is in a few months.

May 3, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Jodie, thank you for sharing your experience 💚 Postpartum hair loss can feel incredibly difficult, so we’re really pleased to hear your hair is already looking thicker and healthier after just a couple of washes. Wishing you continued positive results.

Rated 5 out of 5 stars

Fabulous hair products

I recently placed an order for the hair products offer 3 for 2 as I’m having a lot of problems with my hair. I found the company so helpful with excellent offers and fantastic value for money. The products smell divine and I feel very good quality. My hair already feels so much better. I would highly recommend them.

May 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Marie, thank you so much 💚 We’re delighted to hear that your hair already feels improved and that you’ve enjoyed the offers and products. We truly appreciate your recommendation.

Rated 1 out of 5 stars

Conitioner Like Melted Playdough

The shampoo is very difficult to the lather, and it is impossible to get the conditioner out of either the pump or bottle - like slightly melted Playdough! Extremely expensive and overhyped.

May 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for your feedback, Valerie 💚 We’re sorry to hear you found the products difficult to use. Our conditioner is intentionally rich and concentrated.

Our shampoo can sometimes lather less than shampoos that contain Sulphates, (harsh cleansers that can also be naturally derived) however, as the scalp function increases during this transition phase, the lathering may increase, although we recommend not getting too attached to the lathering and rather go by how your hair and scalp feel.

We generally recommend using approximately four pumps of the products, and you can add a little more water to your hair once you have begun to massage the shampoo in.

Lather is a result of excess surfactant (oils consume surfactants), this is why sulphate-based shampoos are generally too strong for the hair and scalp. Shampoo is a fine balance between cleansing while not damaging hair and scalp. This is why we use much gentler, scalp friendly, plant-based surfactants.

The lack of lather might also be because you are undergoing the detox phase. Our blog might explain a bit about this.

https://cornishseaweedbath.co.uk/blogs/blog/transitioning-to-a-natural-shampoo-the-detox-process

About the conditioner, I wonder if you have had a faulty pump. I would be happy to send you a new pump and another conditioner bottle so you can compare the consistency.

Please feel free to email us at victoria@cornishseaweedbath.co.uk and we will try our best to make your experience better.


Best wishes
Ellie

Rated 5 out of 5 stars

Soothing and Calming

After developing face eczema I found this set very soothing. Soap is especially good.

April 29, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Suzy, thank you for your lovely review 💚 We’re so pleased the products have felt soothing and calming for your face eczema, especially the soap. Thank you for sharing your experience.

Rated 5 out of 5 stars

Fabulous products delivered next day

Fabulous products delivered next day

April 18, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Sian, thank you so much 💚 We’re delighted your products arrived so quickly and that you’re enjoying them.

Rated 2 out of 5 stars

I have given this shampoo and…

I have given this shampoo and conditioner a good try allowing many weeks for my hair to show improvement.
Sadly these products have not worked on my particular hair, although I am sure it works for many others.
As an expensive product I was very grateful to the company who gave me a refund without a request.

May 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for sharing your experience, Carol 💚 We’re very sorry to hear the products didn’t deliver the results you had hoped for after giving them a fair trial. We understand how disappointing that must feel, particularly after investing both time and money. We do genuinely appreciate your honest feedback.

Please feel free to email us at victoria@cornishseaweedbath.co.uk and we're happy to help you with a refund under our 60-day refund policy.


Best wishes
Ellie

Rated 2 out of 5 stars

Straw hair.


Like natural, clean products.
My daughter ordered for us both various products from hair to skin care.
I have fine curly hair and purchased shampoo,conditioner, nutrient hair oil, hair mousse.
My daughter the detox shampoo.
I also got the eye gel and renewal moisturiser.
Decided to give the products time to work.
And not just try for a short time and expect miracles.
Sorry I decided to do that.
My hair looks like straw. Skin dry.
Both of us disappointed.
Maybe these products work for normal to oily skin and hair.

February 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for giving the products such a fair trial and for sharing your honest experience, Eithne 💚 We’re very sorry to hear that both you and your daughter were disappointed, especially after investing in several products and allowing time for adjustment.

We completely understand how frustrating it must feel when you were hoping for nourishment and hydration, only to find your hair feeling dry and straw-like and your skin not responding as expected. Whilst many customers with dry, menopausal or curly hair do see positive results, we appreciate that every hair and skin type reacts differently and unfortunately our products won’t suit everyone.

Please email us at victoria@cornishseaweedbath.co.uk and we will help you further with a refund under our 60-day refund policy.


Best wishes
Ellie

Rated 5 out of 5 stars

Wonderful shampoo

Having suffered with fine hair all my life and now age onset thinning I had tried many different shampoos to no avail. I was cynical about the reviews for this product, but thought it was worth a try when it was on offer. Well, within a few weeks my hair has improved enormously!!! I now only need to wash it twice a week.. it has thickened up and feels squeaky clean. I just wish you did a firm hold mousse and hairspray!

April 18, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Penny, thank you for such an amazing review 💚 We completely understand being sceptical at first, so it’s wonderful to hear how much healthier and fuller your hair is feeling now. Washing only twice a week is fantastic progress too! We’ll certainly pass on your hairspray and firm hold mousse suggestion.

Rated 5 out of 5 stars

Amazing shampoo and conditioner

I’ve been using the super nutrient shampoo and conditioner for quite a few months now and it’s an amazing product! My hair feels great and the thought that you put natural ingredients on your head and hair is amazing!

May 2, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Sandra, thank you for your kind words 💚 We’re so pleased you’re loving the Super Nutrient Shampoo and Conditioner and enjoying the feeling of using natural ingredients on your hair and scalp

Rated 5 out of 5 stars

Love these products

I love this product I’m 62 and have suffered with dry scalp off and on since I 48 due to illness and then menopause. Since using the Cornwall Seaweed Company products my scalp is amazingly and friends frequently comment on how shiny my natural grey hair looks.

May 1, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Lesley, thank you so much 💚 We’re delighted that the products have helped calm your dry scalp and brought shine back to your natural grey hair. It means a lot to hear your friends are noticing too.

Rated 5 out of 5 stars

Fantastic hair products .

Fantastic hair products .. huge improvements after only using a short time and smells amazing ❤️

May 1, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Deborah, thank you 💚 We’re thrilled that you’ve already noticed such lovely improvements in your hair in such a short time — and we agree, the scent is rather special too!

Rated 1 out of 5 stars

Avoid!

Avoid!! The products are terrible! The shampoo and conditioner were bought for my mother as a gift and they have absolutely ruined her hair. It was so dry, limp and dull after only one wash!! She was advised to keep trying with the products due to detoxing from other brands. She is NOT detoxing from other brands or going through the detoxing process as she has only ever used only water or completely natural products before.

She continued to wash her hair as advised in the hope that there would be improvement but there has been none!! She has even now washed her hair with another brand and her hair has not returned to the healthy state it was in prior to trying the Cornish seaweed company. I would not recommend to anyone!

May 1, 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for taking the time to leave a review Anne 💚 We’re very sorry to hear your mother had this experience.

Our products can behave very differently from conventional formulas, but we completely appreciate they won’t suit everyone. It does sound like she might be undergoing the detox process. Although not everyone is affected by this stage, some of our customers do and it normally resolves on its own after a few washes. We did formulate our detox shampoo to help in this stage and if your mum would want to try again, I am happy to send one to you for free so she can try. However, I totally understand it is an uncomfortable experience and if you'd rather have a refund, we can do this under our 60-day refund policy.

Please send us an email at victoria@cornishseaweedbath.co.uk and we will arrange this for you.


Best wishes
Ellie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look