Corona Energy Reviews 

2,818
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 665 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for their exceptional helpfulness, professional demeanor, and friendly attitude during every single interaction. Support teams handle various queries efficiently, ensuring that people receive quick assistance through convenient online live chats and telephone calls. Though some reviewers experienced notable difficulties accessing the digital portal and receiving timely responses to their routine inquiries, a few consumers also expressed deep frustrations regarding prolonged billing complaints, poor communication channels, and unresolved service issues on specific occasions. Some people noted that waiting times could occasionally be lengthy before reaching an available representative.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently highlighting certain team members... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt online chat assistance and... See more

Service

Customers consistently note positive experiences with service, frequently praising quick response times and... See more

Response time

Consumers find response time to be positive, frequently praising the fast and efficient online chat service... See more

Website

Clients share ambiguous opinions on website features, as reviewers frequently highlight contrasting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a new customer and the smart meter has been giving some erroneous reads. I phoned Corona and got straight through and spoke to Brooklyn. He understood the issue and suggested emailing a photo of... See more

Company replied

Rated 5 out of 5 stars

I was speaking to Dominic Richards, who was very professional and friendly and who sorted out the issue I was having gaining access to the Portal. Further on in the afternoon, i needed some help gett... See more

Company replied

Rated 5 out of 5 stars

Spoke with Brooklyn today, absolutely cracking service. Fast turnaround on queries, kept it professional but had a laugh too, 10/10. I'll be asking for him next time I call!

Company replied

Rated 5 out of 5 stars

Thank you Britney, for all your help yesterday in sorting out the invoice for our Electric now we can go ahead and pay our invoice, with out anymore hold ups. You were excellent at your job

Company replied


Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company

Written by the company

Business Gas and Electricity Supplier


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,818)

669 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Actually great to speak with a person…

Actually great to speak with a person based in the UK for once!! So often these days everything is online chats or a call centre based in South Africa or India.

Spoke with Kushni, who actually listened to what was needed and acted on it immediately.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

John McDonald has been incredibly…

John McDonald has been incredibly helpful, and I have found his service to be outstanding. He consistently goes above and beyond to get things sorted, and I can't thank him enough for the support he has provided so far.

Thank you, John, for your dedication, professionalism, and excellent service. It is genuinely appreciated.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute Star

Absolute Star! Leia Ward from the SME Renewals Team managed to get a 5 week issue resolved in 5 minutes, super fast and efficient. Amazing Service

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Nika

Spoke to Nika today.
Absolutely brilliant.
Took 10 mins to sort out what my broker has failed to do in 4 months

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Contacted Corona energy customer…

Contacted Corona energy customer service and Brooklyn was able to assist me in how to sort out the final reading and what to include in the email. Brooklyn was polite to chat too and very helpful.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Khushi Kheni

Khushi Kheni
Khushi was polite, attentive and dealt with my query brillaintly

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Gavin and John…

Excellent service from Gavin and John at Corona Energy. Their efficiency, dedication, and professionalism have been outstanding throughout. They genuinely care about client satisfaction and consistently go above and beyond to ensure everything is handled promptly and effectively. Highly recommended!

July 22, 2026
Unprompted review

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