Corona Energy Reviews 

Fiwa was really helpful and made the task of setting up an online account and DD really easy - thank you!

Hodan Adam was an amazing help/support and went above and beyond to ensure my issue was sorted. Very friendly and an amazing person all round. Thankyou Hodan. An assett to Corona :) Jon

As an energy professional I can say without a doubt that Corona are probably the worst supplier I have ever dealt with. I have spent over 2 months trying to resolve two simple queries that were totally created by Corona and I have zero resolution and cannot seem to get any quality assistance to reach a solution despite many emails, phone calls (if you can get through) and promises. The lack of understanding is astounding especially with Sasha Gregory Collection Executive who does not seem to understand that I cannot pay invoices that are in dispute, especially when I am being invoiced for consumption that is 10 x that actual, the constant emails are borderline harassment, its a shame the query team are not as eager to communicate with customers as the collections team.

We have no issue in paying, and have paid all correct gas and power invoices, but the generation of a basic correct invoice is the absolute basis of utility billing and in my experience either the systems or persons operating these systems at Corona are just not good enough or have no desire to correct invoice errors.

I am at the end of my tether trying to sort this out and feel my only action to get this resolved so I can move my contracts away from this nightmare is to go directly to their offices and wait until I can see someone sensible who can once and for all resolve my queries.

I was assured by a member of the complaints team on 2/9/26 that I would only be dealing with him from now on and that he was away until 14/9 but things would start to be sorted in his absence. I have called and emailed today after being chased by collections again asking for an urgent phone call, but as I write this no such call has been made.

I do not usually write reviews but I am absolutely disgusted with the lack of service at Corona and the time taken for something so simple to be resolved. I would not like to be in a situation dealing with a complicated query as I feel there would be no where to go except into a dark place.

If you want a life at work do not contract direct or through a TPI with Corona Energy.

I called as a broker to request some information. Your Customer Service Colleague - Hodan Adam - was extremely helpful and went out of her way to find information for me, when I didn't have much to go off in the first place! Thanks Hodan :)

Nika was amazing. I have called twice asking to merge our accounts on the portal and each time I was told to email my request with nothing being actioned. I spoke to Nika on the webchat and my request was actioned straight away. Thank you :)

I work for an energy consultancy, I contacted Corona today with a customer query for the online portal - I spoke with the lovely Rahul Manroy, so lovely to speak to very professional. He was extremely helpful and resolved the issue straight away. Some suppliers you call they will put you on hold whilst they do the work however Rahul was lovely to chat to whilst he was helping me. Brilliant Customer Car Executive

great experience, Nika very helpful and responsive on the live chat

Where’s the pride and ownership in customer service these days!?!

11am call to J advising that a simple request was actioned and the link would be with me in a few moments.

2 hours later and follow up call was required to A to get actioned what J had not done at the first time of asking. A was the most awful version of customer service that I have ever come across. Argumentative, obstructive and blatant at her disregard at completing what was required from a customer service role.

Shame on you Corona!

was talking with Tate, very responsive and helpful!

Spoke with Rahul Manroy adn he was very helpful and polite - made my experience speaking with Corona really enjoyable

I spoke with Nika today and everything was sorted on the phone call! Absolute 5star customer service! Thank you Nika

James is very helpful with quick response, thank you!

Very pleasant and helpful. Took to the trouble to help me out and double checked that all the new information (telephone number, manager name, email address, etc was all correct. Brilliant! (Name of assistant - Hodan).

very friends and profession customer service team member Fiwa .

Whenever I log onto my portal, it shows no information so I always have to submit meter readings some other way. I am often bounced around from chat to email, with emails sometimes bouncing back as I've laid it out in the wrong format and it takes ages. Today however, I opened a chat and Nika answered very quickly. She asked a few quick security questions and then just took the readings - nice and easy! Nika also raised a ticket about my portal not working. Thank you Nika!

Richi was very helpful
Thankyou

Excellent Live Chat service - quick and efficient :-)

Not very trustful company. They will charge you over the amount you are due and scare you into paying them.

I am a relatively new customer and I was missing some paperwork and I also couldn't access invoices via the portal. Punit Patel sorted this out extremely quickly and efficiently for me and now all sorted! thank you!