Hibu Reviews 

580
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were unhappy with their experience overall. Many people found the service unprofessional, disorganized, and lacking accountability, often feeling that promises made during sales were not delivered. Customers frequently reported issues with their websites, describing them as unattractive or even being left incomplete after initial work. There were also significant concerns regarding marketing effectiveness, with many experiencing dwindling leads, no return on investment, or misleading performance metrics. Reviewers often struggled with poor communication, finding representatives difficult to reach and customer service unhelpful, with some reporting being billed for services not provided or for websites they believed were free. However, some customers also noted positive interactions with individual representatives, describing them as helpful, responsive, and professional, which sometimes led to improved online visibility, increased customer inquiries, and effective website setup.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing that it was the most horrible... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individual account managers... See more

Marketing

Clients share ambiguous opinions on marketing, with some reviewers reporting an increase in calls and Google... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers praising the support team... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never ac... See more

Rated 1 out of 5 stars

Before they started working on our site. We got a verbal agreement that we wouldn’t work with any marketing agency if we didn’t fully own the website we didn’t renew. Once they did a poor job on seo a... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible experience with Hibu. Our rep completely stopped responding — we’ve called, texted, and emailed with no reply. They failed to transfer our website in time, which left our b... See more

Rated 1 out of 5 stars

WARNING! Do not use this company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do no... See more


Company details

  1. Media & Publishing

Written by the company

A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back. Hibu is a Meta Marketing Partner, Google Partner, Amazon Ads Partner, and Microsoft Advertising Elite Partner. To read Hibu reviews and learn more, visit http://hibu.com.


Contact info

2.8

Average

TrustScore 3 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(580)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our new website looks very…

Our new website looks very professional, and it affordable for a small business. Staff is easy to work with. Great job!

April 3, 2021
Unprompted review
Hibu logo

Reply from Hibu

We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day!

Rated 5 out of 5 stars

Amazing

The team at HIBU have been amazing. They understood what I needed and made it happen. My website is amazing and was delivered in a timely manner. Thanks HIBU. I am so excited that our paths crossed.

February 24, 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback!

Rated 5 out of 5 stars

Awesome Hibu Rep.

I had a series of website changes that needed to be made. I was extremely impressed with my rep, Matt Smith, he was polite, fast, accurate, and had a great eye for visual design. I couldn't be more pleased with the customer service that I received. Kudos to Matt and whoever hired him!

February 1, 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback!

Rated 5 out of 5 stars

Marketing our business

Our Hibu rep & team gave us an informative presentation and answered all our questions. Helped summarize our options and a go forward plan. Very professional and helpful!

January 25, 2021
Unprompted review
Hibu logo

Reply from Hibu

We're always glad to hear positive feedback. Thank you!

Rated 5 out of 5 stars

Working with HIBU has been Great!

Working with HIBU has been an exceptional experience! Zachary Ciraolo, my marketing manager is AMAZING!!! He always makes sure everything is handled for me in a quick time frame! The whole team is very proficient and professional! I am thrilled with their service! I am still new, so lead generation is slow, to be expected. I look forward to future dates with better lead generation! I highly recommend HIBU!

January 17, 2021
Unprompted review
Hibu logo

Reply from Hibu

We’re thrilled you’ve had a positive experience! Thank you so much for sharing! Have a great day!

Rated 1 out of 5 stars

I 100% agree with the last review..

I 100% agree with the last review... They don't deliver any advertising and the five stars reviews could be fabricate. I tried to cancel this six months contract that I didn't had any work from it. My Company call for the cancelation, we are advise that an email would follow after ...guess what... we never got any email relate with the cancelation, HIBU continue charging the credit card even after the contract ended. They are refusing to refund our money!!!!
Pure Scam

November 17, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Sandra, I am sorry to hear about your dissatisfaction. If you email me at "cs.escalations@hibu.com" with "Trustpilot Concern - Attn: John" in the subject and your account information in the body of the email I'll be able to give you assistance. Thanks!

Rated 1 out of 5 stars

This company promised everything and… NOTHING

This company promised everything and delivered NOTHING.

They have been advertising on my behalf for four months without a single result! I have personal experience advertising on the internet & certified by FAU in digital marketing. This company were given the contract because I was busy in my main business of Real Estate. They seemed very professional and certainly "talked the talk" however they have been absolutely incapable of "walking the walk"!

I have requested that they cancel my contract or provide me with evidence that they have actually placed my ad's however they refuse to do either.

I would also like to point out that there are large numbers of complaints posted online however the company regularly post what I suspect are fabricated positive reviews to overlay the complaints. This is a well known strategy and I am shocked that they are allowed to continue in this way.

November 14, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Norman, I am sorry to hear about your dissatisfaction. If you email me at "cs.escalations@hibu.com" with "Trustpilot Concern - Attn: John" in the subject and your account information in the body of the email I'll be able to give you assistance. Thanks!

Rated 5 out of 5 stars

Great work!

Very thorough and give great attention to the little things!

October 6, 2020
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback!

Rated 5 out of 5 stars

Hibu staff have been helpful and spent…

Hibu staff have been helpful and spent a lot of time to create the website our office needed. They are always just a phone call away for questions, additions or changes.

September 29, 2020
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your review, Sandi!

Rated 5 out of 5 stars

Great service

Awesome service and pricing

September 17, 2020
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback!

Rated 5 out of 5 stars

Money well spent!

We have used HIBU for our telephone book and internet advertising for many years. We have been very pleased with the results. In particular, representative Daniel Migliore had provided us with every bit of support and information we have needed to make informed decisions.

September 16, 2020
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback!

Rated 5 out of 5 stars

Digital Marketing Made Easy

Hibu does a wonderful job with all of our digital marketing and has for many years thanks to their wonderful Senior Account Manger: Suzanne Supina

September 15, 2020
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look