Hibu Reviews 

580
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were unhappy with their experience overall. Many people found the service unprofessional, disorganized, and lacking accountability, often feeling that promises made during sales were not delivered. Customers frequently reported issues with their websites, describing them as unattractive or even being left incomplete after initial work. There were also significant concerns regarding marketing effectiveness, with many experiencing dwindling leads, no return on investment, or misleading performance metrics. Reviewers often struggled with poor communication, finding representatives difficult to reach and customer service unhelpful, with some reporting being billed for services not provided or for websites they believed were free. However, some customers also noted positive interactions with individual representatives, describing them as helpful, responsive, and professional, which sometimes led to improved online visibility, increased customer inquiries, and effective website setup.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing that it was the most horrible... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individual account managers... See more

Marketing

Clients share ambiguous opinions on marketing, with some reviewers reporting an increase in calls and Google... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers praising the support team... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never ac... See more

Rated 1 out of 5 stars

Before they started working on our site. We got a verbal agreement that we wouldn’t work with any marketing agency if we didn’t fully own the website we didn’t renew. Once they did a poor job on seo a... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible experience with Hibu. Our rep completely stopped responding — we’ve called, texted, and emailed with no reply. They failed to transfer our website in time, which left our b... See more

Rated 1 out of 5 stars

WARNING! Do not use this company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do no... See more


Company details

  1. Media & Publishing

Written by the company

A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back. Hibu is a Meta Marketing Partner, Google Partner, Amazon Ads Partner, and Microsoft Advertising Elite Partner. To read Hibu reviews and learn more, visit http://hibu.com.


Contact info

2.8

Average

TrustScore 3 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(580)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Julie Barnes is wonderful

Julie Barnes is wonderful, just wonderful. Extremely personable and accommodating. She is truly a master of her craft. The service so far has taken a little longer than I would have preferred, so I would get the ball rolling sooner rather than later, but the content has been great.

September 10, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Asa, thank you for the feedback!

Rated 5 out of 5 stars

Tim's customer service

Tim,
Show great customer service. He asks for the sale but is not pushy. I met with him several times before deciding on his services. Follow up was good.

September 10, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Sean, thank you for your feedback!

Rated 5 out of 5 stars

In 34 years of being in business

In 34 years of being in business, dealing with dozens of advertising agents, none have come close to matching Gary Holtz when it comes to knowledge, helpfulness friendliness and keeping me updated on the latest products available to make my website work better for me. Thanks Gary!!

September 10, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Rodney, thank you for your feedback!

Rated 5 out of 5 stars

Excellent Customer Service

Kai and the team at Hibu have been instrumental in our growing success. They're always there to help us and are such a pleasure to work with. They offer a wide selection of products and services to meet any need. We couldn't be happier with the beautiful website they created for us and we're so grateful for all the guidance on gaining more visibility. I highly recommend them to any business. You can't go wrong with Hibu.

September 3, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Bruce, thank you for your feedback!

Rated 5 out of 5 stars

Great Service!!

We have been a customer of HIBU, since before it became HIBU. I am a low tech, old school person, so it took ore representative Daniel, a couple of years to convince me to move from the phone book to a website and Google word search advertising. We have been extremely happy with the products of HIBU, and with Daniel. I can count on him for immediate response, and real advice to benefit our companies needs. We are extremely happy with the results.

August 31, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Carl, thank you for your review!

Rated 5 out of 5 stars

James P. Sheppard, Esquire

Speaking from our own experience, we know bad things happen to good people. We had the opportunity to have James P. Sheppard, Esquire, handle our legal issue. Because the law is complicated, we were referred to consult with Attorney Sheppard to determine the exact effect of our situation. Attorney Sheppard handled our case with confidence and professionalism which we greatly appreciated. We highly recommend Attorney Sheppard to anyone looking for a competent, yet affordable legal services.

August 30, 2020
Unprompted review
Rated 1 out of 5 stars

OVER 30 years AS A loyal CUSTOMER DISGUSTING

ABSOLUTELY DISGUSTING BEHAVIOUR FROM…yell/ Hibu
ABSOLUTELY DISGUSTING BEHAVIOUR FROM THIS COMPANY

BY THE WAY THIS WAS FEW WEEKS AFTER RETURNING DUE TO COVID 19

After receiving a DEPT RECOVERY LETTER STATING I HAD TO PAY OVER £363 Because I had not paid my invoices due to COVID I was quite SHOCKED TO SAY THE LEAST
AND IN THE MEAN TIME THEY HAD CLOSED ALL MY WEBSITE AND EMAILS IS I DID EVERYTHING THROUGH THEM NO EXPLICATION OR EMAIL OR EVEN A LETTER SO MUCH SO I COULDN'T GET ANY EMAILS OR CUSTOMERS LOOKING AT MY WEBSITE AND ITS BEEN WEEKS NOW CAN YOU IMAGINE MY DISTRESS AT SUCH A DIFFICULT TIME IT WAS A NIGHTMARE “at such a time when we are supposed to be in this together.
SO I RANG EXPLAINED TO THE LADY BECAUSE OF COVID THE BUSINESS WAS STRUGGLING AS I DID NOT GET ANY HELP FROM GOVERNMENT SO PAYMENTS WHERE TAKING LONGER TO PAY BUT THEY WILL EVENTUALLY BE PAID IT IS GOING YO TAKE LONGER THAT WAS IN JUNE AND I HAD NOT HEARD ANYTHING TILL I RECEIVED THIS DEPT LETTER FROM A DEPT AGENCY I HAVE NEVER BEEN SO INSULTED IN MY LIFE. WHY DID YOU NOT CONTACT ME???????! TO RESOLVE
WHAT I WOULD LIKE TO KNOW IS
1, WHY DID YOUR COMPANY NOT CONTACT ME SOONER
2, WHY DID YOUR COMPANY CUT MY EMAILS AND WE SITE OFF WITH NO EXPLANATION.
3, WHY DIDDNT YOU GIVE ANY TIME TO GET ME BACK ON MY FEET
4,WHY IN THIS UNCERTAIN TIME WITH A PANDEMIC YOU DID NOT SHOW ANY COMPASSION FOR SMALL BUSINESS LIKE MINE
5, WHY DID YOU SEND A DEPT LETTER
6, WHY IS THERE EXTRA CHARGES ON THE LETTER
7, WHY ARE YOU SUCH A NASTY UNCARING DESPICABLE COMPANY
8.WHY DID YOU NOT CONTACT ME STATING YOU ARE GOING TO CUT MY WEBSITE ME OFF
9 WHY IN MY TIME OF NEED THERE WAS NO LOYALTY
10, I HAVE NEVER FELT SO ASHAMED TO RCIEVE SUCH A LETTER AS A LOYAL CUSTOMER FOR OVER 30 YEARS YES 30 YEARS
I AM ABSOLUTELY DISGUSTED I AM SO GLAD YOU HAVE ENDED MY CONTRACT I WIL NEVER NEVER NEVER USE YOUR COMPANY AGAIN BELIEVE ME I AM GOING ELSE WHERE TO A MUCH NICER TRUSTWORTHY COMPANY AGAIN WHEN
FINALY CAN I JUST SAY THIS REVIEW IS A CONSEQUENCE OF YOUR BAD BUSINESS TO A VERY UNHAPPY CUSTOMER
AND I WANT THE WORLD TO KNOW HOW BAD YOU ARE

PLEASE PLEASE IF ANY COMPANIES ARE OUT THERE CONSIDERING USING HIBU DO NOT THEY ARE THE WORST DESPICABLE NASTY HORRIBLE WORST COMPANY I HAVE HAD THE MOST WORST EXPERIENCE AND I DO NOT WANT YOU TO FEEL THE WAY I DO.
At a time when we are all in this together THERE ARE BIGGER COMPANIES THAT THINK THEY ARE ABOVE US ALL WELL THIS IS FOM ME @#%<=+*^$# NOW THATS WHAT I THINK
PEOPLE SORRY TO RANT BUT I AM TOTALLY DISGUSTED AND APPALLED

OVER 30 years as a loyal customer
I WOULD OF THOUGHT THAT COUNTED FOR SOMETHING (I GUESS NOT)
NEVER AGAIN

August 20, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Peter, I am sorry to hear about your dissatisfaction. If you email me at "cs.escalations@hibu.com" with "Trustpilot Concern - Attn: John" in the subject and your account information in the body of the email I'll be able to give you assistance. Thanks!

Rated 5 out of 5 stars

Excellent Service

Excellent customer service. Informative, approachable and patient with explanation. Quick follow up.

August 19, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Shelly, thank you for the feedback!

Rated 5 out of 5 stars

Awesome customer service

Our rep, Dawn Turano went above and beyond to make sure our needs were met during the website design process. She was super professional and easy to work with. She made sure that everybody involved with this process did what they had to do to get our site up and running in a timely manner. We are very pleased to say the least.

August 5, 2020
Unprompted review
Hibu logo

Reply from Hibu

Good day Jennifer, thank you for the feedback! I'll be sure to pass this on.

Rated 1 out of 5 stars

Been with Hibu for years something has…

Been with Hibu for years something has really changed sales rep only calls when it’s time to renew when u have a problem it’s a call center in India or something barly speak English and just put you on hold but when you change your cc a real American person will call you fast I’m done with this company they showed me how many emails I got they was all spam porno emails not one job

July 17, 2020
Unprompted review
Rated 1 out of 5 stars

GO TO THE BBB REVIEWS FOR THIS COMPANY…

GO TO THE BBB REVIEWS FOR THIS COMPANY BEFORE SIGNING A CONTRACT!
Words can't express how hard it is to cancel your account with this company. I had 2 accounts for 2 different businesses and they made it a nightmare to cancel. We had to pay our attorney to get out of the contract! I had to pay for over a years service while dealing with this issue. The 2nd company was closed and again was charged for over a year and never received a statement and impossible to cancel the contract. BEWARE!!!

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Hibu as great

Hibu as great! They think of everything! The build takes time but it is worth it! They did great work and made sure our input was in there. So even though it is their ideas, our site is definately our site and has our touches!

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Big Believer in Hibu

I Choose Hibu to design a website and manage the digital marketing because I live and breath the positive results of Hibu helping local businesses everyday. As a Digital Account Executive for Hibu I know the difference it makes and the competitive advanage Hibu delivers.

June 15, 2020
Unprompted review

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