The Cosmetic Skin Clinic Reviews 794

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and caring approach, making them feel at ease and confident in their treatments. Many people highlight the excellent service and high-quality products, noting significant improvements in their appearance and skin condition, with results often described as natural and refreshing. However, some people were dissatisfied with aspects of customer service, mentioning issues with communication, accountability, and clinic policies. A few other people also felt that certain procedures led to negative outcomes, such as a lopsided appearance or eyelid drooping, which they attributed to poor technique.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, knowledge, and caring approach. Many... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional care and professionalism... See more

Product

Clients share positive opinions on product. Many customers highly recommend the Cosmetic Skin Clinic due to... See more

Quality

Users describe positive interactions with quality. Many customers are delighted with the natural and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers report positive interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had full face rejuvenation with dermal fillers by Tara Jackson RN and I’m absolutely thrilled with the results. Her years of experience and incredible skill truly show—my face looks natural... See more

Company replied

Rated 5 out of 5 stars

I’ve been doing my monthly hydrafacial and lasering sessions with Rumyana Atanasova. She is professional, caring, friendly, and explains each step clearly throughout the process. Rumyana is able to id... See more

Company replied

Rated 5 out of 5 stars

My experience with Tara has been fantastic. She’s so knowledgeable, kind and understanding. She has transformed how I feel about myself and boosted my confidence. She never pushes for a procedure if s... See more

Company replied

Rated 5 out of 5 stars

Racheal is an exceptional practitioner and a real credit to the clinic. She’s always thorough, takes time to listen, and makes sure I feel comfortable and confident every step of the way. As someone... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Medical Clinic
  3. Specialized Clinic
  4. Weight Loss Service

About The Cosmetic Skin Clinic

Written by the company

The Cosmetic Skin Clinic is a multi-award winning medical aesthetic clinic, specialising in non-surgical treatments for the face and body. Get in Touch Book a Consultation Call Instagram

The Cosmetic Skin Clinic

Written by the company

Independent and award-winning aesthetics clinic
The Cosmetic Skin Clinic is a leading, independent, multi-award winning medical aesthetics clinic. Founded by Dr Tracy Mountford MBBS MBCAM with over 25 years experience as a cosmetic doctor. With an ethos to offer you the highest quality cosmetic treatments and a five-star customer service in a friendly and relaxed environment. We offer the latest innovative non-surgical treatments for face and body to treat both men and women. Specialising in soft, subtle, natural facial rejuvenation and body contouring procedures.
No.1 Ultherapy clinic in the UK for the eighth consecutive year
No.1 CoolSculpting clinic in the UK and Western Europe for six consecutive years
Complimentary CoolSculpting consultations available

Reshape, redefine and re-contour the body non-surgically with little downtime

Complimentary CoolSculpting Consultations

Complimentary CoolSculpting Consultations
We are offering complimentary CoolSculpting consultations. CoolSculpting is a non-surgical fat freezing procedure designed to target stubborn areas of fat, with no pain, little downtime and permanent results. Once the fat cells have gone, they're gone for good! Treatable areas include; the abdomen, flanks, upper arms, bra fat, back fat, inner and outer thigh and even the double chin.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Dr Ward for natural, effective botox

You are in safe hands with Dr Johanna Ward, I couldn't recommend her more highly! Dr Ward took the time to fully understand my concerns and goals and gave helpful, personalised recommendations. She explained everything in an easy-to-understand way and answered all of my questions patiently. Dr Ward achieved a very natural look that delivers everything I am looking for. Thank you!

December 1, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so pleased that you are happy with the results of your Botox treatment at The Cosmetic Skin Clinic. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Feel totally at ease in the safe hands of Dr Ward

I first meet Dr Johanna Ward many years ago when wanting to try Botox for the first time- I had been recommended that she was the best but I was very nervous about having Botox and wasn’t sure if I could actually go through with it. Now years on I absolutely love going to see Dr Ward and have my treatment. She is so professional, kind, understanding and Always talks me through everything she is doing. I feel totally at ease in Jo’s hands, I completely trust her and would not allow anyone else to touch my face!! The outcomes of my treatment always gives me an overall beautiful glow and natural healthy look. Thank you so much - forever grateful :) Briony Kent

November 2, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Thank you so much Briony for trusting The Cosmetic Skin Clinic with your first Botox treatment and your full treatment journey - it means the world to us! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent

no pressure to undertake any treatment. Very understanding and knowledgeable.

November 30, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so pleased our expert practitioners were able to share their extensive knowledge with you. We hope you were able to start your treatment journey equipped with all the information you needed.

Rated 5 out of 5 stars

Tara truly is rather special

Tara truly is rather special. I value her opinion and trust her explicitly. If anyone is a little worried please don’t be and visit Tara @ The Skin Clinic. Thank-you Tara, your one in a million. Sheila from Surrey.

November 14, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Thank you so much for taking the time to leave such a wonderful review of our expert Aesthetics Practitioner Tara and The Cosmetic Skin Clinic. She truly is one in a million! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing, natural results

I've been going to see Tara for many, many years (during which time people have always commented how I don't look my age) and I can't recommend her highly enough. I'm not ashamed to say I have botox and filler, but people do seem genuinely shocked when I tell them, as the results are always flawless and incredibly natural. Tara skillfully restores lost volume and leaves me looking as though it had never left in the first place. I always leave feeling amazing and confident. I don't mind travelling a bit further to see such an experienced and skilled injector. In fact, I wouldn't dream of going anywhere else.

November 29, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Tara is such a skilled aesthetics practitioner and in her expert hands you can be sure of beautiful, natural-looking results. Thank you for trusting us with your Botox and Filler treatments and we are so pleased to hear that you always leave feeling amazing - we couldn't ask for anything more!

Rated 5 out of 5 stars

Skin changed for better

First went and saw Amanda with my skin. My skin was dry and so dehydrated and dull. Amanda has transformed my skin and the compliments I get are due to her skin regime and guidance. I’m so grateful how my skin is feeling and looking and never looked so good, all thanks to Amanda. She looked at my skin and knew exactly what it needed and what products to introduce to me and even till now, I go and see Amanda for skin care tips and advice. Wouldn’t go no where else for my skin than Amanda. Thanks a lot Amanda.

November 27, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so pleased to hear that we have been able to help transform your skin at The Cosmetic Skin Clinic - thank you for trusting us with your skin journey! We look forward to seeing you again soon.

Rated 5 out of 5 stars

First time with injectables so I was…

First time with injectables so I was nervous, but Tara made me feel relaxed and gave me the most amazingly natural look (like I had been on a good holiday!). Thank you so much, will be back!

November 4, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Thank you so much for trusting us with your first injectable treatment. We are so pleased Tara was able to achieve a natural holiday glow for you and look forward to seeing you again soon for another skin boost!

Rated 5 out of 5 stars

Most experienced Sculptra practitioner, Dr Melissa Fitzgerald

I chose Dr Melissa Fitzgerald for my Sculptra treatment as she is one of the most experienced practitioners there is for this particular treatment. Melissa is kind, empathic and gave me plenty to time to discuss any concerns I may have had. Sculptra is a subtle treatment that yields results over time providing a very natural effect. I always feel very safe and comfortable in Melissa's capable and experienced hands.

November 3, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Dr Melissa is truly an expert practitioner, and when it comes to Sculptra she really is one of the best! We are so pleased that you had a positive experience and achieved the results you wanted. We look forward to seeing you at The Cosmetic Skin Clinic again soon!

Rated 5 out of 5 stars

MADGA IS A GENIUS!!

MADGA IS A GENIUS!!! I came to the cosmetic skin clinic a few months ago for coolsculpting on my lower tummy and I was surprised she even said anything can be done with it. It was very very large and not in proportion with the rest of my body. Madga told me to trust her, that I did, and with the results I have, I’d trust her to do my brain surgery! Absolutely wonderful clinic, every single staff member is so lovely, and the results could not have been more perfect. I still can’t believe how amazing my tummy is now looking at the before and after pictures. Madga, if you read this, you have completely changed my life. Thank you so much xxx

November 8, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Magda truly is a CoolSculpting genius - and one on the leading CoolSculpting experts in the world! Thank you for trusting her and us at The Cosmetic Skin Clinic with your body contouring journey. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Consummate professionalism

I have been seeing Tara for treatments for a while now and have always been very happy with the results. Tara operates on a ‘less is more’ basis, resulting in very natural results. Always friendly and providing the facts behind the products and results, which enable me to make an informed choice, with Tara’s ever professional steer.

November 4, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so pleased that you are happy with the results of your treatments at The Cosmetic Skin Clinic and that you had such a positive experience. We look forward to seeing you again soon as we continue on your treatment journey.

Rated 5 out of 5 stars

I always leave looking refreshed and natural

I enjoy coming to see Dr Fitzgerald who always listens to my concerns and talks me through my options. It’s a pleasant and calm environment, everyone is kind and considerate, and I never feel rushed. I always leave looking refreshed and so natural, just like we discussed.

September 29, 2023
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so pleased that you leave us looking refreshed and natural - we couldn't ask for anything more! Thank you for choosing The Cosmetic Skin Clinic.

Rated 5 out of 5 stars

Tara

Tara - i love my lips so much. Thank you for your kindness and making me feel so relaxed throughout my treatment. Such a skilled injector and looking forward to going back in the future.

March 16, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Dear Charlotte,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive lip experience with Tara here at The Cosmetic Skin Clinic and that you are happy with your results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 1 out of 5 stars

Avoid at all costs

My experience with the clinic was extremely disappointing. The only star I would give is to the receptionists who were extremely polite and Georgina who listened to my concerns patiently.

I was humiliated and racial discriminated by the practitioner Tara. My appointment was booked at 16:00, Tara saw me waiting there but did not start the appointment till 16:07. While I was waiting for Tara there was another patient asking to see Tara. It seems Tara was double booked (and hence why she brushed me off my appointment later on).

During the consultation, Tara’s behavior and manner was abrupt. She touched and stretched my face and neck in a rude way without telling me in advance. My skin became red afterwards. I was totally shocked physically and mentally. She asked where I was from and on hearing an answer from me she asked me: “Do all Chinese not like people touching them?” The question was offensive and unfair. I politely responded that anyone being touched and streched abruptly of their face would feel uncomfortable. When I asked the details about the treatment Tara did not answer my question. All Tara did was bragging about the clinic and the rewards the clinic received this year which I had minimum interest.

Tara also tried to advertise the clinic by telling me a celebrity in “come and dance with me” did the same treatment in the clinic. She then immediately said” oh, you don’t watch it as you are Chinese”. How rude that was? In addition to the racial behavior I hope Tara understands disclosing client information to a third party is unprofessional and may bring a legal issue to the clinic.

When I queried inconsistent information I received between clinics, Tara abruptly told me that I should go to the other clinic in a rude manner. She then brushed me off. I was so disappointed and requested to complain to customer service. Tara then left me in the appointment room until I spoke up and asked should I wait there or not.

Georgina listened to my concern patiently and also asked a doctor to see me and provided more information which was much appreciated. However, the humiliation and racial discrimination from Tara was a metal abuse which caused me a metal shock. I could not help feeling upset for the rest of the day and today.

If you are a Chinese as me I would not recommend you to visit this clinic as there was no respect at all at least from one practitioner.

October 3, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Hi,

We are sorry to hear you felt this way from your experience, and we deeply regret any disappointment or dissatisfaction you may have encountered during your treatment.

First and foremost, we would like to address the issue of timing. We apologise for the delay in your appointment, which was not intentional.

Regarding your concerns about our practitioner’s manner and behaviour during the consultation, we are committed to providing a high standard of care to all of our patients. We take allegations of rudeness and discomfort seriously. Our practitioners do ask our patients in advance if we can touch their face. As it is a clinical consultation, we do need to do this in order to assess the skin and suitability for any potential treatment. Also importantly, we do not discriminate against any persons who enter our clinics.

We are very sorry you were not happy with the consultation.

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

I was initially quite reluctant to have…

I was initially quite reluctant to have any treatments on my face. However I heard of Dr Jo Ward, and after a consultation with her, and her explanations of how subtle and transforming the results would be I went ahead. I am delighted that over time with some Botox and very safe filling agents great progress was made and the results are extremely pleasing and transforming. I have more confidence and raised self esteem. I do look so much fresher. Dr Jo can see what needs to be done and is an expert in skin care and I totally trust her judgement. She is a true professional. A very positive experience. Thank you.

September 20, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so happy to hear that you have experienced transformative Botox and Filler treatments at The Cosmetic Skin Clinic. Thank you for trusting us with your face and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Exceptional treatment with Dr Jo Ward

I have been visiting Dr Jo Ward for years. She is the only person I would ever have touch my face. Dr Jo is an utter skincare expert. She knows and understands everything to do with facial treatments. I have had many compliments since I’ve been seeing Dr Jo. She is the ultimate skincare Doctor who puts you at ease and works so quickly and efficiently you don’t even realise the treatment is going on!

September 13, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Thank you so much for leaving such a wonderful review of Dr Ward at The Cosmetic Skin Clinic. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I recently had some dermal fillers with…

I recently had some dermal fillers with Dr Jo Ward . I am so happy with my results! My face looks so natural and lifted !
I have seen Jo for many other treatments in the past . Jo has a great way of making me feel calm and is always professional in responses to my questions.

September 29, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We are so pleased to hear that you are happy with the results of your Dermal Filler treatments at The Cosmetic Skin Clinic. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Doing the right thing!

I want to personally say a huge thank you to Ria for the service I received in my appointment this evening.

I was very apprehensive about the meeting and completely out of my comfort zone!

However Ria was really understanding, explaining everything clearly and more importantly honestly. I walked out a lot more positive than I did walking in, with a clear path to follow, all of which is down to Ria.

Ria is a credit to your company and sees the person before anything else. But it reassures me that at the right time the treatment could support my ultimate goal, and I can honestly say I will return one day and recommend Ria and the company to anyone!

Thank you Ria.

September 26, 2023
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Thank you so much for your lovely review. We are so pleased you had such a positive experience at The Cosmetic Skin Clinic and enjoyed your appointment with Ria. We pride ourselves on our consultation process and bespoke treatment plans and are pleased to hear that you received both! We look forward to seeing you again soon.

Rated 1 out of 5 stars

I honestly feel like a victim of fraud.

I honestly feel like a victim of fraud.
The star is for the staff who have been lovely. However consultation after consultation the staff look for an improvement, created by the extortionate cool sculpting treatment, that simply isn't there. I was promised fat reduction and smoothing. What I got was dimpled skin and a seemingly permanent circular mark on my thighs. £1000+ for 2 hours and no difference. Absolute waste of money and time. Do not believe the photos and hype. I am angry at myself for not having the strength to accept my flaws as normal body and ageing, at not being happy in my own skin and resorting to non-surgical procedures that simply do not work. Do not waste your money! I wish I hadn't.

May 30, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Dear Bethan,

Thank you for your review.

We are sorry to hear your feedback regarding your treatment, we always strive to deliver the best results possible and can see that you are still in the process of having your treatment reviewed with your next appointment scheduled for later this month.

Your concerns will be flagged to your Practitioner for discussion at this next review where we will assess your final result and take everything that you have said into consideration. We look forward to seeing you soon.

Best wishes,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Just fabulous- so happy with the…

Just fabulous- so happy with the treatments I’ve been receiving from practitioner, Lee Garrett. I’ve recently received my first treatment of BBL with him. Lee made me feel comfortable and at ease. Thank you, Lee🙏 I highly recommend him.

August 3, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Dear Becky,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had with Lee Garrett here at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Lee Garrett

Once again delighted with my Botox from Lee. Over the last 5 years I have seen him for various treatments including Botox and fillers and have the most natural and brilliant results. I am so pleased again with Lee’s work. He is a true professional and acts with integrity and skill. He is always knowledgeable and sensitive and takes time to listen. He is dedicated to all of his patients that I have referred to him over the years. Most of my friends see Lee now and everyone is delighted. I won’t go anywhere else.

September 4, 2023
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Dear Niamh,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Lee Garrett here at The Cosmetic Skin Clinic and that you are happy with your Botox results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look