The Cosmetic Skin Clinic Reviews 794

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and caring approach, making them feel at ease and confident in their treatments. Many people highlight the excellent service and high-quality products, noting significant improvements in their appearance and skin condition, with results often described as natural and refreshing. However, some people were dissatisfied with aspects of customer service, mentioning issues with communication, accountability, and clinic policies. A few other people also felt that certain procedures led to negative outcomes, such as a lopsided appearance or eyelid drooping, which they attributed to poor technique.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, knowledge, and caring approach. Many... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional care and professionalism... See more

Product

Clients share positive opinions on product. Many customers highly recommend the Cosmetic Skin Clinic due to... See more

Quality

Users describe positive interactions with quality. Many customers are delighted with the natural and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers report positive interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had full face rejuvenation with dermal fillers by Tara Jackson RN and I’m absolutely thrilled with the results. Her years of experience and incredible skill truly show—my face looks natural... See more

Company replied

Rated 5 out of 5 stars

I’ve been doing my monthly hydrafacial and lasering sessions with Rumyana Atanasova. She is professional, caring, friendly, and explains each step clearly throughout the process. Rumyana is able to id... See more

Company replied

Rated 5 out of 5 stars

My experience with Tara has been fantastic. She’s so knowledgeable, kind and understanding. She has transformed how I feel about myself and boosted my confidence. She never pushes for a procedure if s... See more

Company replied

Rated 5 out of 5 stars

Racheal is an exceptional practitioner and a real credit to the clinic. She’s always thorough, takes time to listen, and makes sure I feel comfortable and confident every step of the way. As someone... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Medical Clinic
  3. Specialized Clinic
  4. Weight Loss Service

About The Cosmetic Skin Clinic

Written by the company

The Cosmetic Skin Clinic is a multi-award winning medical aesthetic clinic, specialising in non-surgical treatments for the face and body. Get in Touch Book a Consultation Call Instagram

The Cosmetic Skin Clinic

Written by the company

Independent and award-winning aesthetics clinic
The Cosmetic Skin Clinic is a leading, independent, multi-award winning medical aesthetics clinic. Founded by Dr Tracy Mountford MBBS MBCAM with over 25 years experience as a cosmetic doctor. With an ethos to offer you the highest quality cosmetic treatments and a five-star customer service in a friendly and relaxed environment. We offer the latest innovative non-surgical treatments for face and body to treat both men and women. Specialising in soft, subtle, natural facial rejuvenation and body contouring procedures.
No.1 Ultherapy clinic in the UK for the eighth consecutive year
No.1 CoolSculpting clinic in the UK and Western Europe for six consecutive years
Complimentary CoolSculpting consultations available

Reshape, redefine and re-contour the body non-surgically with little downtime

Complimentary CoolSculpting Consultations

Complimentary CoolSculpting Consultations
We are offering complimentary CoolSculpting consultations. CoolSculpting is a non-surgical fat freezing procedure designed to target stubborn areas of fat, with no pain, little downtime and permanent results. Once the fat cells have gone, they're gone for good! Treatable areas include; the abdomen, flanks, upper arms, bra fat, back fat, inner and outer thigh and even the double chin.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Avoid Dr Lee, very poor attitude to customers

I had a course of BBL laser Treatments with Dr Lee and I can only say what a terrible specialist and person he is. Compared to the other specialists who had done this treatment for me he is very quick and not thorough, the treatments he has done had no results. He is also unethical and unsympathetic person. I do not recommend him to anyone as he treats his patience for disrespect and ineffective as a specialist.

November 19, 2022
Unprompted review
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Reply from The Cosmetic Skin Clinic

Hi Elena,

We appreciate you taking the time to share your feedback with us regarding your recent BBL laser treatment. We are genuinely sorry to hear about your experience, and we deeply regret any disappointment or dissatisfaction you may have encountered during your treatment.

Lee is a valued member of our clinic team, with an impressive track record of successful treatments and positive patient outcomes. He is also an expert on Forever Young BBL being the UK trainer and Key Opinion Leader for this treatment.

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

brilliant facial filler results

Sylvia at the skin clinic SP is amazing! I have had dermal fillers with her over the last 4 years…seamless beautiful results with no bruising..highly recommended

September 6, 2023
Unprompted review
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Reply from The Cosmetic Skin Clinic

Dear Taryn,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Sylvia here at The Cosmetic Skin Clinic and that you are happy with your dermal filler results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,

The Cosmetic Skin Clinic

Rated 5 out of 5 stars

I always feel so welcome at the Stoke…

I always feel so welcome at the Stoke Poges clinic. Every one of the staff is courteous and kind. Sylvia is a master at her craft. She knows facial anatomy inside out and will always take a very natural approach when treating. The results for me have been a rested and an age appropriate vitality without looking puffed up or frozen. This has made such a huge difference to my well-being and confidence which has had a knock on effect in other areas of my life. Thank you so much Sylvia for your knowledgeable skills and warm, wise words.

August 31, 2023
Unprompted review
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Reply from The Cosmetic Skin Clinic

Hi,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had with Sylvia here at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

A little gem ....

I never usually leave reviews but this warrants one. I had a cool sculpting treatment with Ria and I have to say I am blown away by the results. It has literally melted away the stubborn fat I have carried around for years. I am so pleased with the results I will be returning for more. Also to note I received a very friendly welcome from the front of house team. All in all the Stoke Poges Cosmetic Skin Clinic is a great find!

June 7, 2023
Unprompted review
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Reply from The Cosmetic Skin Clinic

Dear Lucy,

Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you had a positive experience with Ria and that you are happy with your CoolSculpting treatment results. Thanks again for sharing your feedback about The Cosmetic Skin Clinic in Stoke Poges, and we look forward to seeing you soon if you ever need anything else.

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

I saw your special on Microdermabrasion…

I saw your special on Microdermabrasion Treatment. So, I booked a treatment the friendly Kim lady who explains the procedure. My treatment was Awesome skin felt great. Very happy with Kim. Who then put on Tiffany for laser. I have booked my first laser pigmentation. Tiffany was also helpful with the before products. which I am currently using. Just love them You staff are so welcome and friendly.

June 15, 2023
Unprompted review
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Reply from The Cosmetic Skin Clinic

We are so happy to hear that you had such a positive experience at The Cosmetic Skin Clinic for you Microdermabrasion and Laser Pigmentation treatments. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent service, professional advice and natural results

“I was so pleased with the service I received from everyone at the cosmetic skin clinic. The staff went above and beyond to help me feel relaxed and welcomed.” “As this was my first treatment I was a little nervous and unsure of what to expect. I was unhappy with the how my skin was aging and how it had lost definition.” “Dr Joanne discussed the treatment with me and gave her professional opinion on how best to achieve a natural look with maximum results.” “After my treatment I was given full aftercare and was able to contact the clinic to discuss my progress and any concerns I had.” “Overall my results are great and I would recommend the clinic to anyone thinking of having some treatments.”

July 10, 2023
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Reply from The Cosmetic Skin Clinic

Dear Holly-Chris

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Dr Joanna here at The Cosmetic Skin Clinic and that you are happy with your results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,

The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Dr M Fitzgerald -Highly recommended with first class results.

I chose The cosmetic clinic for to their wide range of treatments.
All staff members are friendly putting you at ease but professional.
My initial in depth consultation and treatment was conducted by Dr Melissa Fitzgerald who is the ultimate experienced professional.
Dr Fitzgerald will listen to your concerns and advised the best treatment for me. She fully explained the process of the treatment and answered all my questions which immediately put me at ease,
So happy with the results , made a huge difference to me well being.
Look forward to returning for further treatments.

July 6, 2023
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Reply from The Cosmetic Skin Clinic

Dear Paul,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with our Dr Melissa Fitzgerald. Thank you again for your kind words and for sharing your feedback.

We look forward to seeing you again in clinic!

Kind regards,

The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Dr. Matthew Jarvie-Thomas - Beautiful, natural results

I have visited Dr. Matthew Jarvie-Thomas on numerous occasions. He is a very talented medical professional who listens to his patient and finds the best solution for each patient as an individual giving the very best natural results. He is gentle and confident making each visit a very pleasant one and always with very beautiful, natural results. I highly recommend the Cosmetic Skin Clinic without hesitation. The staff are friendly and professional and go the extra mile.

March 22, 2023
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Reply from The Cosmetic Skin Clinic

Dear Rachel,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic with Dr Matthew. We hope that you enjoy your results, and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

My skin looks and feels amazing…

I had a fantastic experience at the clinic in Stoke Poges.All the staff are so warm and friendly and you immediately feel at ease.
I had an in depth consultation with Dr Tracy and Anna Porter to see what would best suit my needs.
I had a session with morpheus 8...treatment and a couple of sessions of dermal fillers.
I am thrilled with the results..I dont think my skin has looked this good for years!
I

September 30, 2022
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Reply from The Cosmetic Skin Clinic

Dear Anna,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Dr Anna Porter and Dr Tracy here at The Cosmetic Skin Clinic and that you are happy with your Morpheus8 and Dermal Filler results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 1 out of 5 stars

After seeing my review on Trustpilot

After seeing my review on Trustpilot, they called me to the clinic for a review. I shared my concern about not being happy with the treatment and the result. The specialist said he would talk to his team and get back to me in a few days, but sadly I didn't receive any calls.

June 7, 2023
Unprompted review
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Reply from The Cosmetic Skin Clinic

Dear Pratiksha,

Thank you for your review, please accept our sincere apologies for the delay in responding to you following your appointment in June. We will be in touch with you today by email.

Please do not hesitate to contact the clinic on 0203 319 3637 if you need any further assistance before then.

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Ria was fantastic!

Ria was fantastic, a true professional. She assessed my concerns and provided options whilst also explaininging the process in an understandable manner, answering all my questions and putting me at ease. I was very happy with the results. Would recommend.

June 26, 2023
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Reply from The Cosmetic Skin Clinic

Dear Ria,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had with Ria here at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,

The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Clear results

Clear results. Lee gives good advice, looks after me well, very professional.

June 28, 2023
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Reply from The Cosmetic Skin Clinic

Hi,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Lee. Thank you again for your kind words and for sharing your feedback.

We look forward to seeing you again in clinic!

Kind regards,
The Cosmetic Skin Clinic

Rated 1 out of 5 stars

Make sure you get the pricing beforehand on the day.

Following a consultation back in April, I attended the London clinic, all was peachy on my arrival, I felt comfortable and had so much confidence in my consultant. However that soon changed when I was told only a little of the filler would be used on this occasion, after the procedure which took all of 3 mins, I was asked to look in the mirror, I could see no change at all, and said so to the doctor, on top of that my bill was double to what I had been quoted, given I was told that not a lot of the filler was used,I felt robbed and cheated, and have wasted £12,050 plus my time.
Although the clinic may have had many successful procedures and happy clients historically, I would advise any one to ask the cost on the day, as apposed to relying on a quote 10 weeks prior.

June 28, 2023
Unprompted review
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Reply from The Cosmetic Skin Clinic

Dear Meredith,

Thank you for your review and for speaking with a member of our team last week. We hope to address the concerns made during this call and we understand that the team member hopes to be back in touch with you by Monday 10th July.

We always like to ensure that our patients have been given the correct information regarding their planned treatment including any associated fees and we are sorry that you do not feel this was explained in the most transparent way. Your feedback will be used constructively to improve our service. The clinic team will follow up on the call they had with you as soon as possible.

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Dr Jarvie-Thomas is highly regarded and professional

Dr Jarvie-Thomas respects the thoughts and view of his client. His advice is honest and considered and therefore projects confidence. His results for me are subtle with no drastic changes!

June 4, 2023
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Reply from The Cosmetic Skin Clinic

Dear BM,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic with Dr Matthew. We hope that you enjoy your results, and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Lee Garret, the trusted cosmetic skin specialist for me

I’m very happy to return for my annual treatments with Lee Garret every time. I have been seeing Lee for my skin treatments for more than 20 years . He has always been very sympathetic, highly knowledgeable and professional. I feel great whenever I’m told I don’t look my age, the greatest compliment to Lee and his craft .

March 15, 2023
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Reply from The Cosmetic Skin Clinic

Dear Chek-Min,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Lee here at The Cosmetic Skin Clinic and that you are happy with your results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

All of the staff are friendly and…

All of the staff are friendly and helpful

March 9, 2023
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Reply from The Cosmetic Skin Clinic

Dear Sheila,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had here at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Have been seeing Lee

Have been seeing Lee, for a few years, before he joined your establishment. He is truly amazing, and I am always pleased with results, after my visit.

June 17, 2023
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Reply from The Cosmetic Skin Clinic

Dear Laura,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Lee. Thank you again for your kind words and for sharing your feedback.

We look forward to seeing you again in clinic!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Magda is amazing

Magda is amazing. She is a total expert and I totally trust her to give me an honest opinion. It makes me trust the clinic because she is so good at what she does.

April 21, 2023
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Reply from The Cosmetic Skin Clinic

Dear Liz,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic with Magda. We hope that you enjoy your results, and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Experience and Expertise

Lee took over my course of treatments a while ago and I am so pleased he did. He is highly experienced, and his expertise achieves great results, balanced and natural. I fully recommend him to anyone.

June 16, 2023
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Reply from The Cosmetic Skin Clinic

Dear Sue,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Lee here at The Cosmetic Skin Clinic and that you are happy with your results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 3 out of 5 stars

Sylvia was good

Sylvia was good, very informitive and I felt at ease. Intracel I have had 2 treatments, i cannot see any benefits at the moment to having the treatment . I can see no improvement and my skin is very dry , hence the reason I have not returned for the 3rd treatment as it is expensive and not effective . I was given information that this treatment was designed to improve the texture of my skin and reduce lines rather than having fillers .
Bottom x 2 also disappointing around my eyes .

May 15, 2023
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Reply from The Cosmetic Skin Clinic

Dear Julie,

We are sorry to hear that you are disappointed with your treatment results. We have tried to contact you today and have left a voicemail. We would welcome the opportunity to discuss your feedback, could you please call the clinic on 0203 319 3637 and ask for Katy?

We’re looking forward to hearing from you.

Kind regards,
The Cosmetic Skin Clinic

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