An incredibly fast transaction from start to finish. The items were ordered from Spain on Friday & arrived perfectly wrapped today (Monday). We are mega impressed & love the elegant design of o... See more
Company replied
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See what reviewers are saying
Product is good, and looks really smart in the bathroom. You'd never know it was a toilet brush. The only thing that let the experience down was the delivery. There is an estimated amount of days when... See more
Company replied
We were giving our bathroom a make over and needed a simple white toilet roll holder to replace an IKEA model of 30 years. Having made the mistake of buying a cheap alternative on Amazon which disinte... See more
Company replied
Super designs and top quality customer service. A soap dispenser that had started to rust was replaced foc even though we no longer had the receipt to validate the purchase date. No arguments, just... See more
Company details
Written by the company
Home, Living & Bathroom Accessories.
Contact info
Barcelona, Spain, 08027, Barcelona, Spain
- +34 938 65 42 77
- hello@cosmicbrand.com
- cosmicbrand.com
4.3
Excellent
160 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failure
I ordered a towel rail on 24 December and paid extra for 24 hour delivery. Today is 30 December and it hasn't arrived yet. I left a message on the company voice mail but they have not called back
December 24, 2025
Never recieved my order and asked them…
Never recieved my order and asked them to check the address and no reply
February 16, 2025
Reply from Cosmic Brand
We’re sorry to hear about your experience. Our customer service team is already in contact with you and is working on resolving the issue. We’ll make sure everything is sorted out as quickly as possible.
Good design and quality
I was looking for a well designed loo brush and holder.
The Cosmic design and colour fit the bill and when it arrived I was pleased to see that it is also a quality product.
January 26, 2025
Very sleek and modern looking
Very sleek and modern looking. Looks great in my bathroom
December 15, 2024
Super designs and customer service
Super designs and top quality customer service. A soap dispenser that had started to rust was replaced foc even though we no longer had the receipt to validate the purchase date. No arguments, just responsive care for the customer. An example to other companies.
December 9, 2024
Unprompted review
The installation of their product was…
The installation of their product was impossible for me.
It is not well designed in terms of it's functionality.
The bristles are also dropping out already and it's new!
No customer service. No one responds to any of my email complaints.
Product is useless and ready for the bin.
October 18, 2024
Reply from Cosmic Brand
Dear Fidan,
Thank you for your feedback, and I’m sorry to hear about the challenges you’ve experienced with our product and service.
We take your concerns seriously and want to assure you that our eCommerce Manager has already contacted you to resolve the issue. We are committed to addressing the installation difficulty and the bristle problem, and we are here to make this right for you.
Please don’t hesitate to reach out if you have any further questions or concerns. We truly value your input and apologize for any inconvenience caused.
Kind regards,
Quality looking product, well made
We were giving our bathroom a make over and needed a simple white toilet roll holder to replace an IKEA model of 30 years. Having made the mistake of buying a cheap alternative on Amazon which disintegrated on literally day 1, I came across the Cosmic Brand. This is a superior accessory, sturdily made and aesthetically pleasing on the eye. It won't need to be in service for another 30 years to outlast me, but I imagine it will!
November 28, 2024
Unprompted review
Reply from Cosmic Brand
Dear Simon,
Thank you so much for your thoughtful review! We’re thrilled to hear that our product has met your expectations and complimented your bathroom makeover. It’s wonderful to know that you appreciate the sturdy design and aesthetic appeal of our brand :)
We take pride in creating high-quality accessories, and it’s rewarding to hear that our toilet roll holder stands out as a durable and stylish choice. We hope it serves you well for many years to come!
If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing Cosmic!
Kind regards,
Reply from Cosmic Brand
Thanks so much for your review! We’re really happy you loved the product and had a good experience with our service. It means a lot to us—hope to see you again soon! 😊
Reply from Cosmic Brand
Thank you for your words! We're thrilled to hear that you're happy with your toilet brush and impressed with our quick delivery. At Cosmic, we’re committed to providing high-quality products and excellent service, so your feedback means a lot to us. If you need anything else for your home, we’re here to help!
Best regards,
The Cosmic Team
My items were delivered but one of the…
My items were delivered but one of the items was wrong I contacted Cosmic who said they would be in touch but I haven’t heard anything!
November 17, 2024
Reply from Cosmic Brand
Thank you for your feedback, and we sincerely apologize for the mistake with your order. We’ve contacted our warehouse and can confirm that the correct item will be delivered to you on Monday. Additionally, we’ll send you the tracking number via email shortly so you can monitor its progress.
We truly appreciate your patience and understanding, and we’re committed to ensuring your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
The Cosmic Team
Lovey product
Lovey product. As described.
Fast delivery. And well packaged.
Thank youb
October 29, 2024
Reply from Cosmic Brand
Thank you so much for your kind review! We're thrilled to hear you're happy with your purchase and that it arrived quickly and safely. We appreciate your support :)
Recommended. Good product, good service.
Easy to navigate and find the product, delivery in time, the address is tricky and still the driver called and found the location.
August 30, 2024
Unprompted review
Reply from Cosmic Brand
Thank you for your review! We're glad you enjoyed the product and that delivery went smoothly. Looking forward to serving you again!
Reply from Cosmic Brand
Hi there!
Thank you for your review! Your satisfaction is our top priority.
Best regards,
Cosmic
Product is good
Product is good, and looks really smart in the bathroom. You'd never know it was a toilet brush. The only thing that let the experience down was the delivery. There is an estimated amount of days when you purchase the item. After that I had know idea when was going to arrive, first thing I knew was when the postman was knocking at my door handing me it, if i wasn't in I'd have to have the usual fiasco that revolves around missed deliveries. Some form of notifications would be good.
October 6, 2024
Reply from Cosmic Brand
Hi Keith,
Thank you very much for your comments. We continue working day by day to improve our service.
Best regards,
Cosmic
Bathroom waste bin
Bathroom waste bin. Great product, well designed and made. Good customer service too.
August 27, 2024
Reply from Cosmic Brand
Hello Larice,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your bathroom waste bin and that our customer service met your expectations. We always aim to provide high-quality products and support, and it’s wonderful to know we succeeded.
If you need anything else, don’t hesitate to reach out. We appreciate your feedback and your support!
Best regards,
The COSMIC BRAND team
Amazing service!
An incredibly fast transaction from start to finish. The items were ordered from Spain on Friday & arrived perfectly wrapped today (Monday).
We are mega impressed & love the elegant design of our items.
Thank you very much Cosmic Brand!
👏👏👏⭐️⭐️⭐️⭐️⭐️
June 21, 2024
Reply from Cosmic Brand
Hi Gaynor!
Thank you so much for your review! We love having customers like you.
Best regards,
Cosmic
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