An incredibly fast transaction from start to finish. The items were ordered from Spain on Friday & arrived perfectly wrapped today (Monday). We are mega impressed & love the elegant design of o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Product is good, and looks really smart in the bathroom. You'd never know it was a toilet brush. The only thing that let the experience down was the delivery. There is an estimated amount of days when... See more
Company replied
We were giving our bathroom a make over and needed a simple white toilet roll holder to replace an IKEA model of 30 years. Having made the mistake of buying a cheap alternative on Amazon which disinte... See more
Company replied
Super designs and top quality customer service. A soap dispenser that had started to rust was replaced foc even though we no longer had the receipt to validate the purchase date. No arguments, just... See more
Company details
Written by the company
Home, Living & Bathroom Accessories.
Contact info
Barcelona, Spain, 08027, Barcelona, Spain
- +34 938 65 42 77
- hello@cosmicbrand.com
- cosmicbrand.com
4.3
Excellent
160 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cosmic Brand
Hi Gary!
Thanks for your review! We'll keep working to continue providing this positive experience.
Best regards,
Cosmic
Start collection various bathroom products
Quality of metal is a little thin, so could only give three stars, however they were on offer at 40% discount. I think if they where not on offer it would only be a one star
June 3, 2024
Reply from Cosmic Brand
Hi Ian,
Thank you for your comment. We'll consider your suggestions to improve our products. We're glad you took advantage of our 40% discount offer.
Regards,
Cosmic
Good retailer
Have had to reorder an item as I chose the wrong one . Returns are free and easy using the Support page on the website . Products are nicely packaged and really well packaged for transport from Spain . Customer service also in Spain is good if you use the chat or e mail most reply within 24 hours and seem really helpful. Products are good quality but expensive, so they should be good !
May 22, 2024
Reply from Cosmic Brand
Hi Carol!
Thank you very much for your review! We work day by day to offer quality designs and exceptional service with each of our orders.
Best regards,
Cosmic
I ordered 2 Toilet Brushes from the…
I ordered 2 Toilet Brushes from the Saku collection. The Saku collection are soft to touch and so elegant. And at a great price too. Really pleased with them.
May 9, 2024
Reply from Cosmic Brand
Hi there!
Thanks for your review! We hope you'll enjoy your Saku toilet brushes :)
Best regards,
Cosmic
Great quality product
Great quality product, delivered quickly. Would buy from Cosmic again.
March 2, 2024
Reply from Cosmic Brand
Hi Christopher!
Thank you so much for your review! We love having customers like you.
Best regards,
Cosmic
Good purchasing experience
Good purchasing experience, professionals who listen to me and a product with a very good quality/price ratio
April 2, 2024
Reply from Cosmic Brand
Hi Gérard!
Thank you for your review! We'll keep working to continue providing this positive experience.
Best regards,
Cosmic
Reply from Cosmic Brand
Hi there!
Thank you for your review! Your satisfaction is our top priority.
Best regards,
Cosmic
The ordering was easy and delivery was…
The ordering was easy and delivery was very prompt (1-2 days). This is my second time buying from them and so far it has been an excellent experience.
April 18, 2024
Reply from Cosmic Brand
Hi Oliver!
Thank you so much for your review! We love having customers like you.
Best regards,
Cosmic
Bought a toilet brush on sale
Bought a toilet brush on sale, wasn’t expecting much but the result was surprising. The quality seems solid, fingers crossed it holds up over time.
April 17, 2024
Reply from Cosmic Brand
Hi Sophie!
Thanks for your review! We're glad that our product surprised you! We work day by day to offer quality designs.
Best regards,
Cosmic
order arrived nicely packaged
order arrived nicely packaged, in a timely manner.
Products are high quality and easy to fit.
will definitely be ordering again.
April 17, 2024
Reply from Cosmic Brand
Hi Claire!
Thank you for your review! We'll keep working to continue providing this positive experience.
Best regards,
Cosmic
Beautiful & quality products
Beautiful & quality products. Just what I was looking for in my refurb.
April 13, 2024
Reply from Cosmic Brand
Hi Gerrit!
Thank you for your review! Your satisfaction is our top priority.
Best regards,
Cosmic
Reply from Cosmic Brand
Hi Ukong!
Thank you so much for your review! We love having customers like you.
Best regards,
Cosmic
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.