Cosmic Toys Reviews 

176
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent seller, great prices and very fast despatch and delivery. Very well packaged, very happy with purchase thank you. Would buy again without hesitation. Highly recommend cosmic toys uk. Great t... See more

Rated 5 out of 5 stars

I'd seen some old funko pops I wanted on facebook photo's & 1 wasn't online. So I emailed asking if they were still instock & could I see some pictures of the quality of them. I received a friendly re... See more

Company replied

Rated 5 out of 5 stars

Been to Cosmic Toys quite a few times over the years, great item's, price's, customer service. The shop is large, has plenty inside, stocking comics and books also. Gareth positively adds to the colle... See more

Rated 5 out of 5 stars

On hearing that some negative reviews had been left here I felt the need to leap to G's defence. Shops like this are by their nature a rarity and often run single handed by individuals who are both pa... See more

Company replied

Company details

  1. Toy Store
  2. Collectibles Store
  3. Game Store

Written by the company

From the latest figures to vintage classics we cover all your collectable toy needs, don't see it listed for sale on the site? Message us to see if we can help. We buy, sell and trade in collectable toys - old and new! Please note we are NOT related in anyway to Cosmic Toy in China (previously Toys Wonderland). We are a small ';bricks and mortar' store in Dewsbury, West Yorkshire, England and have been trading under the Cosmic Toys name since 2007 and can prove it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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No recent history of asking for reviews

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4.8

All reviews

(176)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend this business

Highly recommend this business! I'd spent ages looking for some specific models I needed for my DND campaign, and luckily found them in stock here. Order was quickly dispatched, arrived well packed, and made personal which I hadn't expected and was very much appreciated. Will definitely be returning, thank you.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

I bought a couple of action figures from Cosmic Toys, who packed the figures really well and had them delivered in a couple of day. Thanks!

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

5 out of 5 for Customer Care and Customer Service

My last review for Cosmic Toys was from when I visited in 2022. I found the experience so enjoyable that I am now a regular - sorry for wearing the carpet out, Gareth lol

On my latest visit Gareth talked me through the process of model painting, and advised on which colours and paint types would be best. He even returned one of the pots to the rack saying it wasn't needed. 5 out of 5 for customer care and customer service right there!

Gareth will also set things aside for me to pay and pick-up at a later date. I try my best to have a budget in mind when at Cosmic Toys so being able to do this is a great help.

The atmosphere in the shop is very welcoming and it's always great to meet new people and learn of their interests and hobbies.

If you're into collecting then you owe yourself a visit to Cosmic Toys!

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

On hearing that some negative reviews…

On hearing that some negative reviews had been left here I felt the need to leap to G's defence. Shops like this are by their nature a rarity and often run single handed by individuals who are both passionate and deeply knowledgeable - as G is. G provides a level of service that is uniquely personal and it's the sort of shop where everyone talks to everyone else. If you have issues, do please talk to the man and expect honesty - he's a Yorkshireman! I have bought from G a number of times and not been disappointed, and often been offered a deal and a cup of tea. Do please support your local high street.

July 6, 2023
Unprompted review
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Reply from Cosmic Toys

Thank you for the 5* review good sir! Genuinely appreciated!

We do live in an age where you cannot please everyone and the internet does lend a platform to those that, perhaps, shouldn't have one but hey-ho!

Hope to see you again soon, the kettle's always on :)

Rated 1 out of 5 stars

Terrible shop and customer service

Terrible shop and customer service. Would not recommend to anyone.

June 7, 2023
Unprompted review
Cosmic Toys logo

Reply from Cosmic Toys

Hi Jeff.

Thanks for taking the time to share such an elaborate and well constructed review your experience.
I will be sure to take on board everything you have said and work to make improvements on everything you have pointed out.

Hope you have a great day.
Gareth

Rated 5 out of 5 stars

Quick delivery - Great Service!

Great experience! I’m usually not one to order from an unheard of site but they were one of the only stores to stock a Godzilla graphic novel I’ve been looking for.

Came super quick , very well packed and was in great condition!

That last 1 star review did worry me but clearly they were a bit entitled and got as good as they gave when being rude to the staff!

Great experience, will shop again👍

April 14, 2023
Unprompted review
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Reply from Cosmic Toys

Thanks for the great review and for taking a chance on us despite your misgivings. The second to last sentence of your review, you are quite right...

Rated 5 out of 5 stars

My new favourite shop

I visited here for the first time with my wife and daughter on 15/04/2023 despite having lived near the area for years. Can't believe I've been missing out on this place! It's like an Aladdin's cave of awesome treasure and the people there are so kind and welcoming. Left with a bunch of Warhammer stuff for me and Pokemon toys for the little one feeling very satisfied. The owner was incredibly helpful and welcoming even making sure we had the right type of Nintendo Switch for a game we were looking for so it would be playable - just a nice touch that shows they care about their customers. The prices are also very good - I nearly fell over when he told me how cheap he was selling one particular model (I'm not saying what it is in case I want it).

If you're ever anywhere near the area then I implore you to pay them a visit.

April 15, 2023
Unprompted review
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Reply from Cosmic Toys

Thanks for such lovely comments! That really is very kind of you. Hope to see you again soon.

Rated 5 out of 5 stars

Nice local shop

Been going to this store years now, filled with a assortment of different toys and figures some new, some old, some retro.

Plus theres a life size darlek whats not to miss.

The owner will go out of his way to order you items in, and my motto is if you order it buy it dont just assume you can change your mind last min, dont bring the hassle if you dont want it dont order it.

I've not seen any bad experiences here in my local shop but I'm sure some people stroll in not really grasping what they came for but ask the owner and he will explain the wears.

Cant fault the shop.

April 5, 2023
Unprompted review
Cosmic Toys logo

Reply from Cosmic Toys

Thanks for the review Lee, much appreciated. Speaking of orders, I have something for you :)

Rated 5 out of 5 stars

The Collectors Friend

As a collector and part time reviewer it's super convenient to have a retailer on my doorstep that I can go to, to pick my stuff up from. Cosmic Toys has always supplied me with my Black Series figures and today's pick ups are welcome additions.

April 4, 2023
Unprompted review
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Reply from Cosmic Toys

Thanks for taking the time to leave a review Edd. Here’s to many more years to come!!

Rated 5 out of 5 stars

One of the best toy shops in the UK and…

One of the best toy shops in the UK and definitely the best in Yorkshire.
Absolutely packed with all the toys you will ever need and the owner is very knowledgeable.
You will spend hours here.

March 28, 2023
Unprompted review
Cosmic Toys logo

Reply from Cosmic Toys

That’s very kind of you thank you so much! I have seen a lot of your YouTube videos and you have occasionally featured Cosmic Toys, I really appreciate the nice things you have to say about the shop. Most kind

Rated 5 out of 5 stars

Cosmic Toys, Dewsbury

What can I say about Cosmic Toys in Dewsbury? I’ve been visiting this shop for about 3 years, it was after a google search of Marvel Legends and toy shops in general. Toy shops seem to be a thing of the past, and finding rare or new figures outside of the internet can be daunting. What strikes you as you walk in the shop is that there’s something for everyone. There’s cabinets and shelves full of collectibles. It’s two floors of modern rare and vintage toys, with the older items on the second floor. My advice would be to pay for a couple of hours parking because there’s so much to see, there’s even collections of original Star Wars and vintage action force. The owner Gareth, is well versed and very knowledgable about the items he has. It’s a wonderful shop, and it’s a joy to visit.

March 1, 2023
Unprompted review
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Reply from Cosmic Toys

Thank you for that lovely review David! It’s always a pleasure to see you when you visit and have a good chat over a cup of coffee!! Hope to see you soon.

Rated 5 out of 5 stars

Friendly, inviting and knowledgeable

A fantastic store and one of the best figure/ collectable/ memorabilia shops around. Extremely friendly atmosphere, knowledgeable owner. Pleasure to visit. Absolutely would recommend!

April 4, 2023
Unprompted review
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Reply from Cosmic Toys

Such very kind words!! Thank you Keiren. Next time you call in be sure to say hello!

Rated 1 out of 5 stars

Do not order or buy from here AVOID…

Has audacity to call me an a hole because I wanted cancelled order took 4 days to get an answer guy is a oxygen ozone depletion thief AVOID
And the response is bs too you called me a hole because I questioned your silly routine and didn’t respond straight away was days AVOID

April 4, 2023
Unprompted review
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Reply from Cosmic Toys

Have been expecting this since this morning. Such a shame businesses can’t leave reviews for customers…
I happily cancelled this guys order and issued a full refund as soon as I saw his email. The problem was the way he chose to speak to me in his email and the language he chose to use. He seems to think I should be waiting for his emails to come and answer them straight away. As per usual on my return after the weekend I packed all the weekend orders first as my priority is always to process order before dealing with enquiries, he wasn’t happy that his order was packed before I saw his cancellation request and he decided to lambast me with a very unpleasant email. I issued his refund instantly and let him know that I had done so and that there was no need for him to talk to me the way he did. He replied with more of the same attitude so I responded in kind and asked that he not but from us again.

I’m the first to say I am not a perfect human being and I am sure there are areas I can improve myself personally. However I will not just sit back and let people talk to me the way this ‘person’ did multiple time and not call them out on it.

If you want to talk to me the way this guy talked to me then please do follow the advice he is giving and take your business elsewhere. If you are a decent person and can communicate in any reasonable fashion then I welcome you wholeheartedly.

Rated 1 out of 5 stars

Awful atmosphere in the shop. Rude owner

Awful atmosphere in the shop. The owner obviously doesn't want to sell anything as he is really rude. I needed a specific item so I had to get it from here so begrudgingly I bought it. I live in Dewsbury and collect toys but my first purchase here will also be my last.

March 31, 2023
Unprompted review
Cosmic Toys logo

Reply from Cosmic Toys

Thank you for taking the time to leave this review. I am always looking for ways to improve what I offer. I am curious if in what way I was rude to you, though. Was this an isolated incident or is it something you have noticed on other occasions you have visited? I don’t aim to be rude to my customers and apologise wholeheartedly if that was indeed the case. Though I am wondering if we have had some past negative experiences that may have brought that out in me, I guess I will never know as you haven’t been very specific about the occasion and there’s no way of knowing who you are... Please do feel free to bring this up with me in person though if you ever call in again and hopefully we can work it out

Rated 5 out of 5 stars

Great place for collector's to collect, highly recommended!

Been to Cosmic Toys quite a few times over the years, great item's, price's, customer service. The shop is large, has plenty inside, stocking comics and books also. Gareth positively adds to the collecting experience and understands what his customers want, it doesn't just feel like a business, it feels more about Gareth wanting to get it right for everyone, hope he goes from strength to strength, thank you Cosmic Toys! 😃

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Quick delivery on a Pre owned Transformer and the condition of it was better than I could have ever expected. Feels like it's new out of the box. Will definitely use again.

April 4, 2022
Unprompted review

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