CostumeExpress.com Reviews 

Ordered costumes for 3 kids Sept 24...despite multiple calls and promises by Oct 26, the orders never even left the warehouse yet. They know they have a problem with fulfillment yet they are irresponsibly accepting new orders and ruining this seasonal event for hundreds of families. Irresponsible and just plain heartless. They should be ashamed.

I bought a costume....before reading the reviews (bad decision overall)...after reading them I got freaked out that my order was going to be late and was going to be in terrible condition, however, it was simply not the case! It did seem to take a few days for my order to process so I contacted customer service to make sure everything was okay. The young man I spoke with (Jay) was very helpful and polite. He assured me everything was good to go and my costume would be on time. I never did receive a shipment confirmation email, but I was able to track my shipment on their site with my order number. I received my order on the guaranteed date and its in GREAT shape. Especially for the price!!! I will absolutely being shopping with them again!!

I ordered my kids costumes Oct 11 which were guaranteed to be delivered on the 19th, still nothing. Tried over the phone too long of a wait, tried email box response, so I tried live chat finally I got Ashley then Devin both stating my shipping cost will be refunded, nothing yet. I asked about my costumes and they promised an email with it, nothing. It wasn't until I informed them that I was going to contact my bank to get my money back that I got a REAL tracking number from UPS (air 2-day delivery) will "be here" on the 27th. We will see.

I can not express to readers how absolutely terrible this company is. I made my first purchase on Oct 6. After I had not received the package a week later I contacted a representative (after being on hold for 40 minutes) and she had stated it was in Toronto and to check my local post office. I had explained I live in a city with a population of 2.6 million people, we do not have a "local" post office. She then gave me the tracking number (which I had not received by email as promised). When I hung up and tried locating the tracking number on the Canada post website and it had not existed. When I called back I was then placed on hold for another 40 minutes only to be told by the next representative that the package was lost in Toronto (proof that the first employee either did not know what she was doing, or was lying to me). I asked to speak to a manager who said that she would refund me for the first order, and apply a discount to reorder the package again, including express shipping for my troubles. She had also told me she would send me a personal email when the package was being sent out, which of course did not happen. The second order was placed on October 16th and once again I did not receive the package. With that, my original order was $176, and I was only refunded HALF of that amount. After contacting costume express over 20 times, I was promised calls back to sort out the shortage of money by two other employees. But of course, no phone call was ever received. After just speaking to another manager, he stated the second package had arrived to my post office, which after checking with Canada post, they stated that this tracking number I was provided did not even exist, thus determining I was lied to yet again. We are now owed a lot of money for both transactions and have threatened to take legal action if the money is not refunded by tomorrows date. Buyers be warned, you will not receive your package, and monitor your banking as the refunds they promise you will not be received either. Lastly, do not assume they will call you back as good customer service representatives will do. Make sure you take down names and badge numbers and get the problem solved on the spot. It is a shame to think this terrible company could be still receiving/stealing money from its buyers.

I wish I had read the negative reviews others have already posted. My experience is the same. I placed an order for my children's Halloween costumes with the company on October 11. Delivery was "guaranteed" October 19. It's 26th today. No costumes. Since last week, I've been trying to reach the company by phone and email, no one answers. Order status shows order being "processed." My credit card has already been charged. I'm contacting my credit card to get a refund and have them deal with this fraudulent company. What a bunch of scumbags.

I ordered from this Company October 13th and paid for it express delivery to have it that same week. It didn't come, I contacted them after being on hold for 1 hour and 30 minutes, I spoke to a rep who credited me my shipping of $13.99. I recieved the package finally, only to have one of the costumes be COMPLETELY wrong. I ordered my son a dragon costume and got sent a monkey. I then AGAIN called and sat on hold another hour. The rep apologized, told me to keep the monkey costume and the that they would send me the right costume. They upgraded me for free to premium delivery to have it to me by October 24th. I called again and a rep completely lied to me, put another rep on the phone pretending to be a supervisor. I heard them talking in the background. It is now October 26th and they have blocked my number from calling for them. I had to *67 my number to get through to them but after waiting another 15 minutes on hold, I decided to just call my credit card company and file a dispute! They handled it in 5 minutes and gave me my money back. Shame on this company and all your dishonest reps who continually lied to me. Please safe yourself the hassle and order from an honest company. This one is full of liars who just want your money.

I ordered Halloween costumes on 10/10/15. I was promised costumes by 10/26/15. The order was stalled by a pre sell item that was due in by 10/16/15. The order was not shipping after that date so I called, I waited 65 minutes and then connected with another caller waiting in line instead of a representative. I then live chatted with a representative, was guaranteed it would be there on 10/26. I then emailed, I was advised they would overnight it when available. When I called on 10/26, I was told they needed my credit card info again and would not get me the costumes in time for Halloween. The WORST customer service ever!!!!!!! Three kids did not get their promised costumes for Halloween.

I ordered my son's Star Wars costume and accessories on Oct 13th with guaranteed arrival by Oct 21st. We had Halloween festivities planned for this weekend, so I called because it hadn't arrived yet. The message said that there was an issue and they would express deliver in no later than Friday the 23rd, still no costume and it's Sunday. My son has now had to wear his costume from last year, even after telling all friends & family how he was going to be the costume I had ordered for him. I'm upset that a company can so easily ruin children's Halloween like this!!! Wish I would've looked into their company before dishing over my $$$.

Guarantee date is not true!!!! SCAM... they play you to take your money and still waiting for re-fund 6 days later... The worst was having to tell my kids they are not getting the costumes they wanted for Halloween!!!

I bought from them for my baby's costume with guarenteed delivery by 10/22/15. I called when my items were not delivered and was on hold for over one over and when they answered they acted like they could not hear me. When my husband called he waited over an hour. Then they put him on hold and hung up. Emailed and called multiple times more with same outcomes. DO NOT BUY FROM THEM! SCAM! I did call my credit card company's who refuted the payment so anyone else out there with these outcomes fight back!

I placed my order for costumes for my entire family 10/2. They guaranteed delivery by 10/22. They also say that they will send you an email with a tracking number when the order ships out. When I heard nothing by 10/21 I gave them a call. I was on hold for 45 minutes before somebody picked up. She pretended to check on my order and informed me that its getting shipped as we speak. I never got a tracking number or shipping confirmation so I called them again 10/23. I was on hold again for 45 minutes before somebody picked up. She went to check on my order. On hold for extra 20 minutes. Then she finally returned and informed me that half of the items ordered are actually out of stock. There was no apology and no explanation as to why nobody bothered to let me know that this is the case. What would have happened if I didn't end up calling and spending 2 hours on hold?! She said they would issue me a refund. I have not seen any credits on my card yet. This company is a SCAM! DO NOT ORDER FROM THEM!!

I paid express shipping for my children's costumes to arrive 10/21 and on that day the order status said "processing". Called them up and waited on hold for nearly 25 minutes before someone answered. The man guaranteed that my package would be delivered today 10/23 and that my express fee would be refunded. I noticed that I still had not seen shipment info so I contacted them again and this woman tell me that my order had not shipped and she doesn't know when it will! On top of that they never processed my express shipping refund! This has to be some kind of scam. There's no way a costume company would fall so behind during the time of year when they are the most busiest!!! So angry!

DO NOT ORDER FROM COSTUMEEXPRESS.com!!!! I placed an order and paid a surcharge for "guaranteed delivery by 10/23" (the date of an event my daughter is attending). Never got a shipping confirmation email as promised so went to check status online. It still said "processing order" even though it was supposed to arrive TODAY. I contacted service via online chat. First she said it was being packed and would soon ship. What about the guaranteed delivery for today? She checks again and said they are having inventory issues and couldn't even guarantee delivery by Halloween! And yet, their site is STILL taking orders with guaranteed delivery promises. Such poor business practice!!!"

Never received email with shipping tracking info so I called to check status of order.... Asian lady on recording says delayed shipment because of overwhelming response to specials. It says press 9 if you want to cancel and leave your info. I hit 9 a hundred times and the recording keeps repeating. It never lets me record. I've emailed several times no response. I tried to iChat with no success. Come to find out they got me twice cuz then I ordered costume through what I thought was other company not related called buycostumes.com. Both charged on credit card are same name and same issue with them. No email with shipping or tracking info and I paid upgraded shipping. Now my credit card company says by law they have to give the merchant 30 days before they can dispute. Good luck everyone! Don't order from them. Thieves and liars.

Their site promises guaranteed delivery but they never ship the item out. Customer service is horrible and you are on hold for over 30 min before you speak to someone. I intend to report this company to consumer affairs for false advertising. Now I am having trouble getting a refund.

I wish I read the reviews on this company before I spent $250 and waited and waited and waited for my package to come at the "GUARANTEED" date. I ordered my costumes for my entire family and thought it would come in time for a Halloween event because it was supposedly "GUARANTEED" 4 days ago and when I called, the customer service rep said it hasn't even been shipped yet!!! What?! Why?!! He said because they are backed up. I ordered my costumes 2 weeks ago!!! Then I asked to cancel my order and he said he'll email a request to his boss. ????? What?!? They are total scam artists!! I said oh trust me, you're gonna cancel my order because you're not getting my $!!! Luckily for me, I paid with my American Express and they immediately put a hold on this transaction and will not pay these lying scam artists! Save your time, money, and frustration!!! I wish I did!!

I have just had what must be my absolute worst online buying experience ever with costumexpress.com. I ordered the popular Star Wars costumes for my two boys. Immediately, I received an email stating that the items were in stock and that shipping would be guaranteed on Oct. 19. Last night, (Oct. 19), my order had not been shipped. I contacted costumer service today (Oct 20) and the lady told me the same thing other have reported here: "the order is being packed right now", "we'll let you know when it had left the warehouse"... They immediately offered to refund me the shipping costs, but would not give me a definite answer as to delivery date. Their ambiguity made me think twice. They either do not to understand the difference between the shipping date and the delivery date, or they are deliberately trying to mislead the consumer. After asking 3 times, they finally agreed to cancel my order (they did tell me that it could not be done, even when the items were still sitting in the warehouse, by her own admission). I am not holding my breath.

I ordered a costume over a month ago on pre-order. I changed my mind and called to cancel weeks before it was expected to ship. They said they would cancel it (although the customer service rep tried to talk me out of it three times!) and I'd get a confirmation email that they cancelled the order. They NEVER cancelled my order or sent a cancellation confirmation, charged my card, and sent it anyway. SHIFTY BUSINESS PRACTICES! As a grad student working part time at a nonprofit, I'm sure you needed my money more than I did.

DISCLAIMER: If I could give 0 stars I would however since I have to pick something it's a 1.
I ordered a costume on 9/13 for my son. It came within a week's time which was not a problem since I ordered it well in advance of Halloween. When it came my son decided that he did not like it so I called customer service to get a return authorization number. I was put on hold for over an hour, dealing with a person for whom English was clearly not their first language. I was told that they would not provide a free return shipping label and wanted to charge me a ridiculous amount to send the items back. Clearly their hope is that you figure it's cheaper to just keep the items and not go through the trouble to return anything. I chose to ship it back myself via UPS and eventually was given the return authorization by a supervisor. I was told as soon as they received the items back my credit card would be refunded. I tracked the package on UPS and saw that it was delivered to their warehouse and signed for so at that point I threw out my tracking information. 4 weeks later I have yet to receive my credit. I called Costume Express last night and spent another hour on hold to be told by completely inept employees that they do not see that the package was sent back. I was told numerous times by their customer service people (although I say customer service lightly as there is none) that they could not issue me a credit without the items returned and perhaps I could provide them the tracking number. I expressed my dissatisfaction and disbelief as I feel that my responsibility ends when a package is signed for by their warehouse. Needless to say another hour wasted and still no credit. Just extreme aggravation. I have now contacted my credit card company to dispute the charges and hope that I will finally have some resolution. Bottom line, i will NEVER purchase from Costume Express ever again and will be certain to spread the word to everyone I know.

...and I would like to continue beating that drum. Ordered Halloween costume on 10-6, was processed that day with email confirmation I would get it no later than 10-13. 10-16 I called Cu Serv. and after 20min. hold ,a nice lady answered the call. Confirmation email was supposed to be sent to me acknowledging shipment by 10-9. Nope! Was told by CS agent that order was found and would be processed that day with EXPEDITED shipping and a refund on my shipping since it had not been SHIPPED by promised DELIVERY date. I stated I need it by 22nd due to party being on 25th, not Halloween. She said all should be ok. Contacted CS again today (10-19) since not receiving confirmation of shipment yet. I was told by another CS agent it was being packaged for shipping right now. I asked "since I ordered on 6th to avoid rush before Halloween , why has it not shipped?" Unable to answer.... Was told probably not get it by 25th. Well, that means it will be useless till next year, so I stated "cancel the order and credit my card". Was told processing has been started and can't be cancelled. Hmmmm......not processed for shipping but processed for payment. Well I use paypal and they will handle this no-count website for me and I will get credit as they will debit CostumeExpress for that amt.
Can't give NO STAR rating so faced with giving 1.