CostumeExpress.com Reviews 

I placed an order for the whole family on 10/4/15 and said I would have it delivered to my house 10/12/15. It is 10/19/15 and my order still hasnt been shipped. I requested a full cancelation. Don't waste your time trying to order costumes from these yahoos. I will never order anything from them again.

I ordered my daughters costume on October 11 I was given a GAURENTEED delivery date of October 19. I checked my email on Friday still says order processing I called them Saturday and was on hold for 45 mins before giving up and hanging up. I called today and waited on hold for another 30 mins before someone finally answered I told her my situation saying the order was supposed be delivered today she put me on hold came back and said it was shipped today at 12:06 am I told her that was not ok. She offered to refund my $5 shipping fee I told her I haven't received anything with a tracking number and I don't trust that my order shipped she then promised a full refund and I could keep my items I asked her when I would receive my money (I didn't trust it) she said 3-4 weeks I told her you are able to take my money out the second I order but it takes 3-4 weeks she said she had to request it I then told her I wanted my money back now (I just didn't believe her) she put me on hold 5 mins later came back saying she couldn't give me a refund but could give me an additional discount on my next order I said I most definately will not be ordering again I want something else finally agreed to giving me a portion of what I paid back and I will receive it in 3-5 days (we will see). I really wish I had read the reviews before ordering. Please find another site.

I ordered my items all in stock ready to ship next day . I was given the date 19th so come Friday the 16 th still no tracking number .i called was in wait and finally the representative could not give me a date but assured me a refund of 5.00 and express next day shipping . So I asked for a new date and she couldn't say and some how the call was lost .. Saturday and Sunday my order still shoes processing.. So upset I want to save some money so I skipped on party city or local Halloween store my regrets . Will call this Monday and cancel if no tracking number is given

I purchased a costume from them and got a notice that said "opps, something happened with our website on your order was not processed." I called customer service and spoke to Ray and provided him with an order number and he said he didn't have the order in his system. I then get charged for the order that didn't go through about 5 days later. By this time I already went to a better site and bought the same costume for less money. I called and costumes press said they would refund me completely including shipping. It's been a month. Still no refund. Finally I get a refund minus shipping charges. I have waited on hold now 4 separate times for over 45 minutes with no response. My emails have gone unanswered and the live chat never has anybody there. Terrible company to do business with. Save yourself the hassle of doing business with this unethical company.

All of their promises and guarantees are not reliable or be trusted.
I ordered a $399 costume on October 8th, they charged my card immediately and I waited for days for their credit checking. On October 12nd, they told me my order will be shipped out no longer than Tuesday. But on Tuesday when I checked my order status, it still said: "Processing order", I called them back and a lady from their company told me my order was ready to go, it would ship out on Tuesday. At the end of Tuesday, my order was still "processing", I contacted them again and hold 50 minutes for somebody to pick up the call, no respond. I call them back again on Wednesday, a guy put me on hold for 25 minutes to verify if if my order was still in the facility or not, finally he said the package had already shipped out from warehouse in Wednesday evening, but it will take 24 hrs to receive the tracking number, I believed his words again, on Thursday, still no update on the order status, I told them I have short patience on waiting, they guaranteed I will receive the package on Sunday. Today, they tell me the order is still in their facility, they can t guarantee the ship-out date because they are experiencing a large volume of shipping,
I ask them why they lied for telling me the order was shipped out on Wednesday and that urinated me off, they suggested me to cost $90 for overnight shipping, I'm not buying your lies! I have already sent a cancellation, costume express give my money back!
I want to give them negative stars, but unfortunately I can't rate that way on Trust Pilot.

Have not receive my package that was guarantees date is today. When I called customer service I was on hold for 45 min to get a supervisor and was told it wasn't shipped until today. I paid $13.99 for 2 days shipping. The excuse was the warehouse was busy. They should be prepared as it is October.

I ordered a costume on October 7th. On the website they said the costume was in stock and that they ship out the same day if you order before 4 pm, which I did. Later that day, I was sent a email saying the order was processing and I would get a tracking number as soon as it shipped. A week and a dozen spam emails later from this company, I still hadn't received a tracking number. I checked their website and it said my order was still processing. Alarmed, I sent an email via their out of date site. (Their website says they'll be closed for Good Friday, 2014...it's October 2015!) After sending me two more spam emails in reply, I finally got an email saying 'Oppsie! We had a warehouse problem and your order was shipped out October 13th and we don't have a tracking number for you.' I had a strong feeling I was being lied to so I sent another email threatening to report them to the BBB if I didn't get a tracking number. Lo and Behold, they magically came up with a tracking number the next day and they definitely did lie to me when they said it was shipped out October 13th. According to UPS, it was shipped out yesterday, October 15th, the day it was a 100 percent guaranteed to arrive on my doorstep (according to their website and the two real emails I received). As of today (October 16th) I'm still waiting on my order, hoping it's correct.

I was alarmed at all the negative reviews this company has (on this site and many others). I will never order anything from this company again. They don't update their website at all and openly deceive their customers. I wouldn't recommend this website (which goes under 3 or 4 different names, btw) to my worst enemy.

We placed a pre-order for the inflatable Big Hero 6 costume on September 22nd with a deliver by date of October 16th. We were told that our credit card would not be charged until the item shipped. On September 25th the charge hit our card. Four days later I still did not receive any correspondence that the costume had shipped. On September 28th I went online to check the status of my order and it showed the costume in stock and if I would of ordered it that day I would receive it by October 6th. I called customer service to ask why I have to wait an additional 10 days to receive my order because if I ordered it today I would have it by the 6th. I could not get an answer from anybody! Just convoluted excuses. After being placed on terminal hold I requested that the order be cancelled. It took me contacting them 3 additional times to get the order cancelled. I finally received a confirmation email that my order was cancelled and they would issue the credit to my card and it should post in five business days which would of been October 6th (after initially denying they even charged my card) I still have not received my money back. I had to file a dispute with my credit card company and they are currently handling it. I wish I would have read the reviews before I made my purchase all the negative reviews are spot on!!!

We pre-ordered a highly popular costume (Disgust from Inside Out) for this year back in August. My daughter has been waiting anxiously for it and even purchased all the make up and accessories for it. It finally arrived today in a size two sizes too small. I called immediately to try to get the correct size sent and they told me they don't have any more to send me the correct size, so basically, no costume for my kid. They kept me on hold 20 minutes to speak to a manager, who actually sounded like the same person I talked to first. They had no explanation as to what happened, other than that the "picker" in the warehouse didn't pay attention to the size. They had no sympathy to the fact that my daughter now has no costume and the fact that we thought to plan ahead two months ago but still got screwed by them in the end. They told me to give the small costume away to someone else who needed it! They offered 35% off my next purchase with them! AS IF I would EVER purchase from them again!!!! Horrible customer service, horrible warehouse service and communication, and now a very sad little girl in my house. Thanks for nothing, Costumeexpress.

This company SUCKS!!! They lie!!! I ordered my product in mid-September. They promised a delivery date of September 30th. That date came and went. I called them and was given another date of October 19th. I called BEFORE the 19th then given an email that it is the 23rd!!!! ARE YOU KIDDING ME!!!!! I called today and "what a surprise" its not coming until the 25th and by the end of the conversation it was that it arrives at their factory on the 23rd and there is no guarantee that I would get it before Halloween!!!! Seriously, seriously!!!! Whoever that person was in the reviews that gave them 5 stars must be the owner. All they have going for them is a catchy web-page. TURN AWAY, you will only be disappointed!! Even worse, your little one will be disappointed.

I had to settle for 1 star only because I couldnt have the review be 0 stars,

I am very disappointed in my experience with Costume Express. I ordered a costume for my daughter on September 14th. At the time I ordered it it said "In Stock". After not receiving the costume, I contacted them and it had all of a sudden turned into an Out of Stock item. I contacted them via chat and they told me I would receive it by October 3rd. On September 28th, they charged my card. Still....no costume. I contacted them again last week. Asked them why they had charged my card when it says online they won't until the item is shipped. I told them I needed to know if in fact they had a costume for my daughter and they told me yes...it was packed and ready to ship out. They had just received a supply from their merchandiser. I saved a copy of that chat and email by the way. So yesterday I get an email from Costume Express telling me they are sorry, but they can't fill my order because they took too many requests and don't have enough costumes. I am livid. So I called Costume Express last night and the guy (who barely spoke English) said they did have some but they wouldn't ship until October 27th (guaranteed). Sorry...but I've had enough of your guarantees....they mean nothing. I've been guaranteed 3 times already and you stole my money. Plus...no way we would have it by Halloween. He had to put someone else on the phone because he couldn't understand anything. So the lady I spoke with asked me what I wanted to do. I told her to cancel my order and I wanted my money back asap. She said she was submitting the cancellation right then and I would have a refund asap. I have received nothing that says my order has been cancelled and if I look up my order it still says it's processing. I am a single parent and I don't have the money to go and purchase my daughter another costume until that money is returned to me. I want my money back right away. I have also contacted your Corporate office.

My kids do not always like what is available at stores like Walmart or Target. We typically end up going to Party City or one of the local costume stores that pop up at Halloween. And we typically do not get good sales or reductions.

This year I decided to try Costume Express. The order was charged correctly (some reviews had said the charges were incorrect) and the shipment actually came a day before the estimated arrival date. The costume was what we ordered and expected.

The costumes are basically the same ones that you can purchase at other stores (if you can find them). The ones we ordered are thinner and not super high quality. But again, they are typical costumes. We were not spending a ton of money on kids costumes (they do have some hi end ones listed on the site).

Even with shipping the costumes were less expensive than anywhere else we could order them from (because the kids chose items not at the local stores) and it was shipped to our door. PLUS we ordered when there was a coupon code so we got it at a price less expensive than we could find anywhere else online.

We were pleased with what we received as well as the service. We will definitely be ordering from here again.

We had a big production project that relied on an ordered costume to arrive by the date specified on our express delivery. I even spoke with the company beforehand that it would be delivered by that date, they guaranteed it. We had to have it for a video production. The date came and it was still 'processing'. All they did was apologize. This company is not worthy of our business. We won't give them an opportunity to be sorry again.

I needed a costume for Halloween and while, admittedly, it was a bit late. I paid for express shipping, did not get any email saying it had even shipped. I got the same costume from Amazon the next day.

When I tried to email Costume Express to cancel my order, they responded 3 days later saying they had already shipped it and that if I wanted to return it, all shipping and handling fees would be on me.

Terrible customer service and return policy for an already poor service. I will not be using Costume Express again and I regret even trying.
Don't make the same mistakes.

I ordered a costume for my son who is on the spectrum and a huge Star Wars fanatic. I had looked around online to find a costume with a full head helmet to meet my son's sensory needs. When I found what I thought was the perfect costume, I showed my son and we ordered it. From the advert, it seemed to be a full head two piece helmet. When it arrived, there was no two piece helmet, but instead a mask with a rubber band across the back. I called customer service and explained about the mask and my son's sensory issues. They told me to order a different costume (the day before Halloween) and they would "try" to have it to us by Halloween. As a single parent to 2 special needs children, this was not an option for me. Especially since in addition to shelling out more money for another Storm Trooper costume, the overnight shipping fee is almost $30! I am so disappointed and dreading the fact that I have to show my child this costume. The only other option is for me to return it, which is what I'm going to do since I know he won't wear it. It also leaves us in an uncomfortable position of not having a costume for my son. I did ask to speak with a supervisor and was connected to a woman named Sarah. No sooner did I respond to her question of how I was doing and the line disconnected on their end. I have yet to receive a call back. At this time, I am disinclined to order from this site again and will discourage anyone I know from ordering from them.

I did research online and price matched from various sites before finally deciding that Costume Express had the cheapest price. After looking at lots of costumes online, it seemed that making the investment in the higher quality costume was going to be worth it as the cheaper costumes were extremely cheap looking. We were completely wrong about that. The costume would serve as more than just a halloween costume, but also for cosplay, but not so sure about that now. After receiving the costume we were disappointed that it isn't even the same costume that is pictured online, or even in the photo that is on the package of the costume. There were many details that were different than what were pictured. The entire neckline of the costume was completely different than what was pictured. The picture shows a collared shirt but the costume itself does not have a collar, which means a further investment of buying a shirt with a collar to complete the look. There are also several accents that appear to be real metal in the photo - or at least a hardened plastic made to look like metal...we found that these turned out to be a super cheap rubber which moves when you move, completely ruining the look...it looks nothing like real metal- the color isn't even right. For the price ($111 after discounts), we anticipated that the costume would be of much higher quality than what it turned out to be...not much better than the cheap costumes you can buy in the store for $30. We even had to pay an additional $10 for shipping due to where we live after the shipping calculator had originally told us the shipping would be free. We definitely will not be shopping this site ever again.

If you live in Canada NEVER order from this site, it is a scam. The delivery dates are not guaranteed even after you spend way too much extra money to ensure you have your package and when it still does not show up customer service is difficult to get ahold of and terrible, everything is a lie and is the customers fault. So disappointed will never make the mistake of ordering from this company again and I hope this saves some of you from the same situation. I will post this everywhere I can!

"I ordered a deluxe maleficent costume from this website. Later i saw the exact same costume at target.com for the same price, except the costume express costume contains 3 pieces and the target.com one contains 4. Costume express sells the 4th piece for 30 bucks. I contacted costumer service and they would not throw in the 4th piece. There is no price matching or product matching. So don't get screwed people. "

I've ordered a few times. Never had a problem.
It's the same company as buycostumes.com
They both have the same return address.
I've ordered from both