CostumesLive Reviews 142

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

First I will say the order arrived quickly however I ordered a Deadpool 3 Wade Wilson Costume and what they sent me was a painted over OneSee that reeked of the smell of chemicals. After complaining... See more

Rated 4 out of 5 stars

Good quality costume and good customer service. Quick response with WhatsApp chat/customer service. Costume came with vest, undershirt, and pants. My son wished the turtle neck part stayed on better/t... See more

Rated 5 out of 5 stars

We've ordered a few superhero (spidey) costumes for our kids (ages from 4 to 7) here and so glad we did. The quality and fit looks perfect just like the real deal and so the kids love them. There was... See more

Rated 5 out of 5 stars

After conversations with the vendor we were finally able to receive the Shoes after they were shipped by any other way than the United States Postal Service. The complete fault belongs to the United... See more

Company details

  1. Costume Store

Written by the company

Thousands of vintage clothing items, including Vintage Costumes, Victorian Tea Dresses, Rococo Gowns, Gothic Bridal Dresses, and Baroque Capes, are popular in multiple countries…


Contact info

3.8

Great

TrustScore 4 out of 5

142 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bait and Switch..

First I will say the order arrived quickly however I ordered a Deadpool 3 Wade Wilson Costume and what they sent me was a painted over OneSee that reeked of the smell of chemicals. After complaining they only gave me a 5th of what I paid. And the OneSee had shoes sown into what I looked like to me should be called a Yoga OneSee. The outfit and the shoes were too small. I can't believe any of the positive reviews for this company to be legit.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

Took my money - never arrived

Ordered on 10-15. Website tracking says they were delivered to my front door on 10/24, but they never arrived. When I use the USPS tracking number, it doesn’t work: says it is invalid which means they gave us a fake tracking number. Feels like a giant scam to me. BUYER BEWARE.

October 25, 2024
Unprompted review
CostumesLive logo

Reply from CostumesLive

Dear customer,
Thank you for shopping on CostumesLive.
Could you please contact our customer service and tell us your order number so that we can help you check the order status?
Best regards.

Rated 2 out of 5 stars

I have not gotten my sons Deadpool …

I have not gotten my sons Deadpool costume nor a update on it’s whereabouts. I ordered it 10-10-24. Paid extra to have it faster.

October 22, 2024
Unprompted review
CostumesLive logo

Reply from CostumesLive

Dear customer,
Thank you for shopping on CostumesLive.
Could you please contact our customer service and tell us your order number so that we can help you check the order status?
Best regards.

Rated 1 out of 5 stars

I ordered my son a Deadpool costume on…

I ordered my son a Deadpool costume on oct 10 and since then I have not received any confirmation number nor a tracking number to be able to see if it’ll get here on time.

October 10, 2024
Unprompted review
CostumesLive logo

Reply from CostumesLive

Dear customer,
Thank you for shopping on CostumesLive.
Could you please contact our customer service and tell us your order number so that we can help you check the order status?
Best regards.

Rated 5 out of 5 stars

Just to be sure

Just to be sure I purchased two different sizes, the large fit my 10 year old son perfect. The quality is good, it’s what I expected from a costume.

September 30, 2024
Rated 1 out of 5 stars

Bad business

This place is a rid off and I recommend not doing business with them. They post one thing and say another. Bad business.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

NEVER again

The football tricots I ordered came in a very different color with additional yellow stripes than what it looks like on the website. So it does not look like the club tricots at all! I contacted their so-called customer service and was informed that they do not assume any responsibility toward these differences, and that I could return the item on my cost back to get a refund! I have already paid 10 EURO for the shipping to Germany, and now I should pay a 43EURO postage to CHINA!

September 5, 2024
Unprompted review
CostumesLive logo

Reply from CostumesLive

Dear customer,
We are deeply sorry for the unpleasant shopping experience you have experienced. As we explained to you, we don't have the service to provide return shipping fee/label. For the problem you mentioned, we didn't receive same feedback from other customers before. But we still offered a partial refund option.
We appreciate your understanding.

Rated 5 out of 5 stars

I did choose

I did choose a size larger than l should to prevent sizing errors, but everything fits perfectly! I'm happier with this decision to go through this shop.

August 19, 2024
Rated 5 out of 5 stars

great customer service

great customer service, I am very very very satisfied and the jersey sets I ordered are very nice and the quality is top for the price

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant store …

I was unsure if this site was legit and reliable and it DEFINITELY IS.

The costumes are great, the size guides are spot on and the delivery is quick! (UK)

I highly recommend using them.

May 14, 2024
Unprompted review
Rated 1 out of 5 stars

Attention

Attention! Supplied with a penis bulge. I can't use the product like this. I have to pay for the return myself. Disappointing.
Achtung! Anzug wurde mit einer Penis-Applikation geliefert. Ich kann das Produkt so nicht benutzen. Ich muss für die Rücksendung selbst aufkommen. Enttäuschend.

January 17, 2024
Unprompted review
CostumesLive logo

Reply from CostumesLive

Dear customer,
Thank you for shopping on CostumesLive.
We made the item according to the message you left when you ordered. If we misunderstood your meaning, we can send you a new one for free according to your requirements.
We apologise for any inconvenience that this may cause.
Best regards.

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