3 Boxes delivered on three different days , assembly took about three hours, not difficult but a few screws or stripped. Table is smaller than expected-quite narrow. Could’ve been a little wider. Chai... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Umbrella is as expected. Seems pretty sturdy, we'll see once we start using it this summer. Feels like good value for this umbrella. Great colour selection as navy was hard to find at other retailer... See more
Company replied
Fast shipping, product looks like it quality. wifi connection is a pain if it gets done at all. Instructions could be improved for remote. 13 feet of line is restrictive. all things considered I am a... See more
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Products are good and customers satisfied. Problem is with shipping since orders are noted to be delivered but the complete order is not delivered and arrive days later. Tracking info cannot be access... See more
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Company details
- #4 of 4 best companies in Outdoor Furniture Store
- #6 of 6 best companies in Appliance Store
- #1 of 3 best companies in Baby Store
- #8 of 11 best companies in Furniture Store
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Costway Humidifier
I ordered the Costway Humidifier.. excellent machine, my home has now a comfortable level of humidity.. my eczema is much better since using this humidifier..
May 5, 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that the Costway Humidifier has made such a positive impact on your home and your health. It's great to know that your home now has a comfortable level of humidity and that your eczema has improved since using the humidifier. Your satisfaction means the world to us. Thank you for choosing Costway!
Warm regards
Costway inc.
Very bad 👎 never buy anything
Never ever buy any product from this website when u place order it will not say u that order is out of stock once u place than u will get that order is out of stock and we are placing order from US so it takes time and if u want to cancel than they charge u 25$ recall fee so its very frustrating garbage trust me i placed order 9th of May 2026 and since now no update so don't even think to buy anything
May 20, 2026
Unprompted review
Reply from Costway Canada
Dear customer,
We are unable to find your order according to the information you provided. Please provide more detailed order
information and forward your concern as well as the order number to cs.ca@costway.com.
Kind regards
Costway inc
Quality items at affordable cost
Not my first purchase and definately not the last
Sturdy wicker furniture thats durable in varying weather temps. The only thing that would make it better is if they would sell replacement cushions. Otherwise 2 thumbs up
May 5, 2026
Reply from Costway Canada
Dear customer,
Thank you for your fantastic review! We're honored to have you as a returning customer. It's great to hear that you find our wicker furniture sturdy and weather-durable. Your suggestion about selling replacement cushions is noted and will be shared with our team. Two thumbs up – thank you! We can't wait to serve you again.
Warm regards
Costway inc.
The quality of the product is a bit…
The quality of the product is a bit disappointing; the metallic poles were already dented when delivered. Good delivery time though.
May 4, 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We sincerely regret that the product quality did not meet your expectations and that the metallic poles arrived dented. We have already contacted you regarding this issue. Please send us photos of the damaged parts so we can assist you further. Thank you for your patience and understanding.
Warm regards
Costway inc.
Products are as they state!
Package was slow coming but when I contacted thrm they responded immediately. Received package next day. UPS issue
May 2, 2026
Reply from Costway Canada
Dear customer,
Thank you for your understanding! We're sorry for the initial delay caused by UPS, but we're glad our team could respond quickly and get your package to you the next day. We truly appreciate your support!
Warm regards
Costway inc.
Product arrived bent and each piece…
Product arrived bent and each piece required straightening prior to piecing together
May 4, 2026
Reply from Costway Canada
Dear customer,
We are very sorry to hear about your experience. If you encounter any issues with your product, please don't hesitate to contact us. We are always here to help and will do our best to assist you. Thank you for bringing this to our attention.
Warm regards
Costway inc.
Asking for tips on the payment window…
Asking for tips on the payment window for filling an order is disgusting. Pay your staff properly Costway. That will be my last order because of the tip option.
May 4, 2026
Reply from Costway Canada
Dear customer,
We are very regret for the frustration caused by the tip option on our payment page. We regret for the negative experience. The tip option is completely optional and is meant to support our delivery team, but we understand your concern. We will review this feature carefully. Thank you for your honest feedback — it helps us do better.
Warm regards
Costway inc.
Yes the company was doing great
April 29, 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our company. Your satisfaction is our top priority, and we truly appreciate your support.
Warm regards
Costway inc.
Such bad quality. Should be a fraction of the price.
This is my first time ordering through Costway and the item we received is such bad quality. Esply for how much money I paid. I had to save up to purchase it. I am a single mom with three kids and I was really hoping for a bit more but this is just not good quality and not what I was expecting at all.
April 18, 2026
Reply from Costway Canada
Dear customer,
We are very regret to hear about your experience, and we completely understand your frustration, especially as a hardworking mom. We see that you have accepted our partial refund offer, and we have also shared your feedback with our team to ensure better quality products in the future. Thank you for your honesty and understanding.
Warm regards
Costway inc.
Great product!
May 4, 2026
Reply from Costway Canada
Dear customer,
Thank you so much! We're thrilled to hear that you're happy with the product. Your satisfaction means a lot to us. Enjoy!
Warm regards
Costway inc.
Works well Quiet installation went well…
Works well Quiet installation went well was delivered to my front door
April 28, 2026
Reply from Costway Canada
Dear customer,
Thank you for your kind words! We're so glad to hear that everything went well, from delivery to installation, and that you're happy with the quiet performance. We truly appreciate your support!
Warm regards
Costway inc.
The patio umbrella came as expected
The patio umbrella came as expected, and at a great price. I had a question before purchasing. Costway’s customer service took my call quickly and answered my question knowledgeably.
May 4, 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your wonderful feedback! We're delighted to hear that the patio umbrella arrived as expected and that you were happy with the price. It's also great to know that our customer service team was able to assist you quickly and knowledgeably before your purchase. Your satisfaction means a lot to us. Enjoy your umbrella!
Warm regards
Costway inc.
Very good quality for the price paid…
Very good quality for the price paid and easy to assemble.
May 4, 2026
Reply from Costway Canada
Dear customer,
Thank you so much for your positive feedback! We're delighted to hear that you found the quality great for the price and that assembly was easy. Your satisfaction means a lot to us. Enjoy your purchase!
Warm regards
Costway inc.
Excellent Service.
April 27, 2026
Reply from Costway Canada
Dear customer,
We're so glad to hear that! Thank you for your feedback. It was a pleasure serving you, and we look forward to assisting you again in the future.
Warm regards
Costway inc.
Arrived on time no problems well packed
April 27, 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Delivery person was very helpful
There was a delay on delivery, customer service explained the issue and kept me updated and assured me goods purchased would be delivered.
May 15, 2026
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Great deals and fast shipping!
May 18, 2026
Unprompted review
Reply from Costway Canada
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Reply from Costway Canada
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
I never got the furniture
I never got the furniture
And they did not give me my refund
April 22, 2026
Unprompted review
Reply from Costway Canada
Dear customer,
We regret any inconvenience caused to you.
We are unable to find order. Would you be willing to provide more detailed order information? We will try to solve the problem for you as soon as possible.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your kind words! We truly appreciate your feedback and are so glad that you enjoyed our service and promotions. We always strive to provide the best experience for our customers. Please feel free to reach out anytime — we'd love to help again in the future!
Warm regards
Costway inc.
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