was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
Company replied
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Review summary
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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It was a great experience as customer service super friendly and was completely able to assist me with what needed with no hesitation. I got my product super fast so the shipping is extremely fast.. p... See more
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
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Company details
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Costway
Thank you so much for the great review. We’re really happy you found it easy to order and that your package arrived quickly.
Kind regards
Costway inc.
I consider myself very handy with that…
I consider myself very handy with that set instructions were trash and most of the stickers the label the items were missing
April 20, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you encountered issues during installation, and we completely understand how you feel.
Could you kindly send an email to service@costway.com with a detailed description of the specific problem you ran into? Please let us know at which step of the installation the issue occurred and what exactly happened. This will help us gather more information and assist you as quickly as possible.
At the same time, we will also share your feedback with our relevant colleagues to see if we can provide an installation video to better support you. Please expect a reply within 2–3 business days to your email address.
Thank you for your patience and understanding.
Kind regards
Costway inc.
Love your products
Love your products! Shipping didnt take long either. Even when I had an order get lost in transit, y'all made it right and sent me a replacement.
April 20, 2026
Reply from Costway
Thank you so much for the amazing review. We’re really happy you love our products and that shipping was quick for you. We’re grateful we could make it right by getting you a replacement sent out. Your support truly means a lot!
Kind regards
Costway inc.
was happy with the product only concern…
was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 months but they gave us option of discount or send us a replacement order. quality and the customer service is good !!
April 20, 2026
Reply from Costway
Thank you so much for sharing your experience. We truly appreciate you mentioning how willing our customer service team was to help and the options they provided. While we understand the 2-month backlog was frustrating, we’re grateful you felt supported throughout it. Thanks again for your patience and for the kind words about our quality and service!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the awesome review. We’re really happy you loved the product, found the price right, and had great service and delivery.
Kind regards
Costway inc.
Amazing service!! Quality product!
We had issues with our gazebo. The company went above and beyond and made it right. They definitely put costumers first. Thank you.
April 20, 2026
Reply from Costway
Thank you so much for taking the time to share your experience. We’re really grateful you said we went above and beyond to make it right. Customer-first is exactly how we want to show up, and your kind words mean a lot.
Kind regards
Costway inc.
Great outdoor dining table and chair
The table and chairs set came on time and look great. Assembly wasn’t too bad either, directions were easy to follow and was able to do it by myself in a couple hours. I’m very pleased with the new outdoor dining set
April 20, 2026
Reply from Costway
Thank you so much for the amazing review. We’re really happy your table and chairs set arrived on time, looks great, and that the assembly was smooth for you. It’s awesome you were able to put it together by yourself in a couple hours—those easy-to-follow directions really matter. We’re thrilled you’re pleased with your new outdoor dining set!
Kind regards
Costway inc.
It's fairly low quality
It's fairly low quality with poor instructions (had to do a lot of things over). What you get for 45 dollars I guess?
April 17, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you've encountered an issue with the product during installation and use.
One of our colleagues has also received your call, and we are currently working with the factory’s technical staff to identify the specific issue. Please be patient while we get back to you. We are also eager to resolve this for you as soon as possible.
Kind regards
Costway inc.
great experience
April 17, 2026
Reply from Costway
Thank you so much for the lovely review. We’re really happy you had a great experience with us—your support means a lot!
Kind regards
Costway inc.
Item was just as ordered
Item was just as ordered, quick shipping, priced right. Immediate support from customer service!
April 18, 2026
Reply from Costway
Thank you so much for the fantastic review. We’re really happy your item was exactly as ordered, that shipping was quick, and that you felt the pricing was fair. Also, we’re glad customer service was able to help right away—nothing makes us happier than a smooth experience from start to finish.
Kind regards
Costway inc.
Our dump truck works great the backhoe doesn't
My dumb truck works great. My backhoe doesn't once in a while works but most of the time it doesn't
April 18, 2026
Reply from Costway
Dear customer,
We truly regret to hear that you've encountered an issue while using the product.
One of our colleagues has also received your call and provided the latest response. Could you please check your inbox and work with us on the next steps? This will help us offer a more accurate and appropriate solution for you.
Thank you for your understanding.
Kind regards
Costway inc.
Best store 🙌
April 18, 2026
Reply from Costway
Thank you so much for the great review. We’re really happy you think we’re the best—your support means a lot to us!
Kind regards
Costway inc.
Excellent,well crafted outdoor…
Excellent,well crafted outdoor furniture.
Easy to assemble, quality wood sets.
Would highly recommend.
April 18, 2026
Reply from Costway
Thanks so much for the awesome review. We’re really happy you love the well-crafted outdoor furniture, found it easy to assemble, and enjoyed the quality wood. We truly appreciate your recommendation—means a lot!
Kind regards
Costway inc.
The product quality was excellent
The product quality was excellent, and the price was exactly right for what I received. Delivery was fast, the packaging was solid, and the item arrived in perfect condition. It’s hard to trust unfamiliar companies these days, but Costway.com has definitely earned my confidence.
April 18, 2026
Reply from Costway
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that the quality, pricing, delivery, and packaging all met your expectations. Earning your trust truly means a lot to us, and we’re so glad we could provide a positive experience. We appreciate your support and look forward to serving you again!
Kind regards
Costway inc.
Good product
Good product arrived on time and everything was there. Instructions cpuld have been little clear and parts labeling could be better. Overall good but expected little better looks. Little over price.
April 18, 2026
Reply from Costway
Thank you for your honest feedback! We’re glad to hear your order arrived on time and that everything was included. We also appreciate your comments about the instructions, labeling, and overall appearance—this kind of input helps us improve. We’ll be sure to share your suggestions with our team.
Kind regards
Costway inc.
LeeF
Chairs are beautiful seat cushions very comfortable I am very happy with my purchase and price.
April 18, 2026
Reply from Costway
Thank you so much for your kind words! We’re thrilled to hear you love how the chairs look and that the seat cushions are comfortable. It’s great to know you’re happy with both the quality and the price.
Kind regards
Costway inc.
Reply from Costway
We’re so happy to hear that both you and your toddler love the Montessori bed 😊 It’s wonderful to know it’s a great fit for your little one. We truly appreciate your support!
Kind regards
Costway inc.
Received item in a minimum of time and…
Received item in a minimum of time and it is solid built. Very handy.
April 17, 2026
Reply from Costway
We’re glad to hear your item arrived quickly and that you’re happy with its solid build and usefulness. We truly appreciate your support and hope it continues to serve you well!
Kind regards
Costway inc.
Absolutly no support and a lot of hassle
I have been trying for 4 months now to find a solution to my problem with a mini split unit and I keep getting put off. And the worst part is that my objective but negative review has disappeared. They write in the ad: fast response - real support - no hassle, but in reality there is: no response - absolutely no support - but a lot of hassle.
April 2, 2026
Unprompted review
Reply from Costway
Dear customer,
We truly regret for the unpleasant experience you've had.
We have been following up with the factory regarding your issue, but unfortunately, we haven't heard back from them yet. We've just urged them again, and we expect to contact you by email within 2–3 business days.
As for the review you left on our website, it is still being reviewed by our team, so it hasn't been published just yet.
Thank you so much for your patience, and again, we sincerely regret for the inconvenience this has caused you.
Kind regards
Costway inc.
Reply from Costway
Thank you for your feedback! We’re glad to hear everything met your expectations and matched the description. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
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