was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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It was a great experience as customer service super friendly and was completely able to assist me with what needed with no hesitation. I got my product super fast so the shipping is extremely fast.. p... See more
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
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Company details
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are the best they take care of you…
They are the best they take care of you to get your order out to you real fast and if the problem they work on it and get it to you you can't ask for a better company than that
May 7, 2026
Unprompted review
Reply from Costway
Thank you so much for the amazing review! That truly means a lot to us. We always do our best to get orders out quickly and take care of any issues that come up, so it’s incredibly rewarding to hear that reflected in your experience. We really appreciate your support and kind words!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for your great review! We’re glad to hear you found exactly what you wanted and needed at a price that worked for you. It’s also awesome to know the shipping was fast. We really appreciate your support!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for your kind words! We’re so happy to hear you were pleased with the fast delivery and the quality of the product. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
We need a new part
We need a new part, one part of the frame came entirely warped and unusable preventing us from putting the whole thing together.
April 22, 2026
Reply from Costway
Dear customer,
We regret to hear that you encountered issues with your product.
Our colleague has received your message. After discussing with the factory, we have confirmed a solution. We will arrange to send you replacement part. Please keep an eye on your inbox for a notification email containing the tracking number.
We hope to resolve the issue for you as quickly as possible.
Kind regards
Costway inc.
I am enjoying my new furniture and I…
I am enjoying my new furniture and I love the style and quality for the price! Thanks
April 22, 2026
Reply from Costway
Thank you so much! We’re thrilled to hear you’re enjoying your new furniture and that the style and quality met your expectations. It really means a lot to us that you took the time to share your feedback. Thanks again for your support!
Kind regards
Costway inc.
Nice desk to put a laptop on the main…
Nice desk to put a laptop on the main shelf and an extra 27 in monitor on the top shelf.
I bought 0.6x0.4 inch black ZhiYo cord hiders that keeps everything neat as well.
Minimalist and very convenient.
April 21, 2026
Reply from Costway
Thank you so much for the awesome review! We’re so glad to hear the desk works perfectly for your laptop and monitor setup. It’s great that you paired it with cord hiders too sounds like a super clean and minimalist workspace. We really appreciate you sharing your experience!
Kind regards
Costway inc.
It's so wonderful it's light it works…
It's so wonderful it's light it works really good I probably will buy three or four more you know one for myself for the other side of my house one for my girlfriend maybe one for the office something like that it's really wonderful
April 21, 2026
Reply from Costway
Thank you so much for this truly awesome review. We’re really happy it’s light, works so well, and that you’re considering buying a few more! That means a lot to us. 😊 We can’t wait to help you with your future orders whenever you’re ready!
Kind regards
Costway inc.
Treadmill. I love it
I bought a treadmill. Had trouble putting it together and then it would start. Some young men came by and help me figure it out. Works just like I thought it would. Love it. Hoping it will help me to walk better after my stroke
April 20, 2026
Reply from Costway
Dear customer,
We regret to hear that you encountered difficulties during both installation and use. We have sent you an email from service@costway.com. Please check your inbox — we hope to help you resolve the issue as quickly as possible.
Kind regards
Costway inc.
Customer Service is questionable to say the least.
I was sent duplicate parts while other parts were missing. Parts were labeled with letters that weren't even in the instruction manual. The return process has been a mess. It takes days for them to respond which in their defense is stated on their website. They want me to take this return to a fedex facility. The closest one is about 30 minutes away. The box is big and bulky. It probably weighs more than myself. It won't even fit in my car. Then they told me to pay more for a FedEx pickup at my address. I ordered two sets of furniture from this business. The first set was great. This second set: I have nothing positive to say about the product or costumer service. Mistakes happen. I've sent photo evidence of the mistake that has happened. Not sure if they think I'm trying to bamboozle them into a free product but I'd gladly send them a picture of it on fire just so I get refunded.
April 20, 2026
Reply from Costway
Thank you for your honest feedback. We truly regret to hear about your frustrating experience, and we completely understand your disappointment.
First, we regret for the packing mistake made by factory — such as sending duplicate parts, missing others, and having mismatched labels. This is not the level of quality we strive for, and we regret the trouble it has caused you.
We also want to explain that recently we have been handling a higher volume of inquiries than usual, which has led to longer response times. Please be assured that our team is always doing our best to resolve every issue for our customers as quickly as possible.
Regarding the return pickup: It seems there might be an issue on FedEx's end. We are currently contacting FedEx. Please give us a little more time, and we will get back to you as soon as we have an update.
Thank you again for your patience and for bringing this to our attention. We truly appreciate it.
Kind regards
Costway inc.
Reply from Costway
We’re really happy to hear the quality is nice! 😊 We’re rooting for your granddaughter to absolutely love it. If you have any questions after she starts using it, just let us know—we’re here to help!
Kind regards
Costway inc.
Good Quality
Order was exactly as pictured it came quickly and is good quality. Fairly easy to put together
April 18, 2026
Reply from Costway
Thank you so much for the great review. We’re really happy your order looked exactly like the pictures, arrived quickly, and is good quality. Also, it’s awesome to hear it was fairly easy to put together—thanks for sharing!
Kind regards
Costway inc.
We purchase a Costway 12,000 BTU Split…
We purchase a Costway 12,000 BTU Split Unit for a 12'x 22' room that 3/4 th of the room is windows. It has a flat roof with little space for central air ducts. It's a beautiful room to observe the birds and deer that visit our yard, but just too hot in the summertime. We had the unit installed by a professional. It only took about 2 hr. and it was up and running. It cools the room great and I'm amazed how quiet it is. We are so very pleased that we can now enjoy this beautiful room year around in comfort. The windows open vertically so a window unit would never have worked. I'm so pleased that I learned about the split unit. It's perfect for this room.
April 21, 2026
Reply from Costway
Thank you so much for the incredibly detailed and thoughtful review. We’re really happy you found the perfect solution for your unique room setup—especially with all the windows and the flat roof space limitations. It means a lot that the professional installation was quick, the unit cools so well, and you’re impressed by how quiet it is. We’re also thrilled you can now enjoy that bird-and-deer watching space year-round in comfort. Thanks again for sharing your experience—we truly appreciate it!
Kind regards
Costway inc.
Reply from Costway
Thank you so much for the awesome review. We’re really happy you think we’re a great place and that you love the wonderful pricing on our great items. Your support means the world to us!
Kind regards
Costway inc.
The table and chairs are beautiful and…
The table and chairs are beautiful and an incredible value for the price. My daughter and son-in-law want to order the same set for their house
April 21, 2026
Reply from Costway
We’re really happy you love how beautiful the table and chairs look and that you feel it’s an incredible value for the price. That’s amazing that your daughter and son-in-law want the same set—thank you for sharing the love!
Kind regards
Costway inc.
Reply from Costway
Dear customer,
We sincerely regret for the inconvenience caused to you.
Regarding the product color issue, our colleague has already received your call and provided an explanation.
As for the return process, we currently do not offer a QR code and only provide a return label. We hope for your understanding. However, we will report this to the relevant team to see if QR codes can be made available in the future. Thank you very much for your feedback.
Additionally, we have received the returned package. The refund will be credited back to your original payment account within 3–5 business days.
Kind regards
Costway inc.
Purchased an arbor with protection
Purchased an arbor with protection. Once we started putting it together realized one of the pieces was missing the end required to snap it on the bar. Contacted Costway. Their solution was to tell me they would send a replacement bar. It will only take a MONTH. So much for purchase protection.
April 21, 2026
Reply from Costway
Dear customer,
We fully understand how you feel upon discovering that part is missing from your product. Regarding this issue, we have already contacted you via email. Please check your inbox for an email from service@costway.com.
With Seel Worry-Free Delivery, packages are protected from Lost in-transit, Item damaged in transit, Package stolen or missing after delivery, Shipment significantly delayed. It is an additional layer of shipping protection.
Kind regards
Costway inc.
My grandson loved the slide after he…
My grandson loved the slide after he figured out how to go down the bigger brothers loved it to so they all enjoyed it fast delivery and great quality
April 21, 2026
Reply from Costway
Thank you so much for the awesome review. We’re really happy everyone enjoyed the slide—especially after your grandson figured it out! 😊 We’re also glad delivery was fast and that you’re loving the great quality.
Kind regards
Costway inc.
HW53867 useless sliding doors
Received theHW53867 buffet table with sliding glass doors as a gift. No problem with assembly until putting in doors. Doors fall out. Tried adjusting wheels using screw but won't stay lowered and will not tighten. Was also a little crooked when it was assembled. Doors are useless.
May 4, 2026
Unprompted review
Reply from Costway
Dear customer,
we are unable to find your order according to the information you provided. Could you please ask the person who sent the gift for the order information? And forward your concern as well as the order number to service@costway.com
Thank you
Kind regards
Costway inc.
Purchase
What I disliked was how hard it was to set up our EIN Tax Exemption information and place the order. It was cleared up after several corrections and after making changes to the account name. Other than that, we liked our purchase, and it came very quickly as well.
April 16, 2026
Reply from Costway
Thank you for sharing your experience with us.
We understand that setting up the EIN Tax Exemption information can take extra steps, and we truly appreciate your patience throughout the process. To ensure everything is processed correctly and in compliance with tax exemption requirements, we do need to carefully verify the information you provide — which sometimes means asking for more detailed documentation and making necessary adjustments.
We’re glad to hear that after a few corrections, everything was cleared up, and that you were happy with your purchase and the fast delivery. Your satisfaction means a lot to us.
Thank you again for your understanding and for choosing us. We look forward to serving you again in the future.
Kind regards
Costway inc.
Customer pays for shipping on their defective items
The ratings for Costway are fake. I received my brand new outdoor patio table and chairs. The table is so poorly made that it is warped right on the center. Costway says free returns. But only IF you as a customer pay to send it back. See their attached email :
— we’ll assist you promptly. Alternatively, you may choose to return the item to our warehouse yourself (Address:11250 Poplar Avenue,Fontana, California 92337).
Note: You’ll be responsible for the return shipping cost.
May 4, 2026
Unprompted review
Reply from Costway
Dear customer,
We sincerely regret for any trouble this has caused you. If the product has a quality issue and need to arrange return, the return shipping cost will be covered by us.
We have received both your phone call and your email regarding the tabletop issue. We have already provided our latest response via email. Could you please check your inbox and let us know your decision?
Please also rest assured that we do not post fake reviews or ratings. We are always committed to providing better products and services for our customers.
Kind regards
Costway inc.
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