Cosyfeet Reviews 192

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product quality, highlighting the superb materials and design, and often finding great value for money. People frequently mention the comfort and excellent fit of the footwear, especially for those with specific needs like wide feet, high insteps, or conditions like neuropathy and swollen feet. The delivery service is consistently described as prompt and efficient, with many appreciating the quick arrival of their orders and good packaging. Reviewers also commend the excellent service, noting easy ordering processes and helpful interactions when issues arise. However, some people mentioned issues with order delivery, including delayed or misdelivered parcels. A few other people also felt that some products, particularly certain socks, were of poor quality or not durable, experiencing issues like holes after short wear. There were also occasional comments about footwear being uncomfortable or not fitting as expected, sometimes requiring returns or size adjustments.

What people talk about most

Product

Customers had positive experiences with products, especially praising the comfort and fit of shoes and... See more

Quality

Consumers find quality to be positive, with many praising the comfort and support of the footwear, especially... See more

Order

People report ambiguous experiences with order, with some customers praising the quick delivery, stating... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

Excellent service and great slippers. Mum loves them, they look great and most importantly they are comfortable for her.


Company details

  1. Shoe Store

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

These boots have changed my life

These boots have changed my life! Having suffered from Plantar Fasciitis for a couple of years and paid a fortune for insoles, I have been wearing your walking boots for just over 12 months and a pair of your winter boots since October. I can now walk everywhere without pain, which means I walk more and feel so much better - thank you so much!!

February 22, 2024
Unprompted review
Rated 2 out of 5 stars

The shoes were certainly wide enough…

The shoes were certainly wide enough for my feet, which I was happy about. However they are not very well-made, and hurt my feet in other places like the toe area, where the sole was too thin. So I had to return them. And forget what they say about easy returns! You'll be dealing with DHL, not FedEx or UPS, and they are painfully difficult to sort out. I spent over 4 days-worth of hours trying to meet their requirements and apparently failing, as they never showed. I complained to Cosyfeet - more trouble ensued. Hopefully it's now straightened out and the package will be picked up tomorrow. Hopefully.

February 7, 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Please accept our apologies for the inconvenience you have faced.

Our customers in the USA can use either USPS or DHL for international returns - I can see from your correspondence with our customer services team, that this has now been resolved.

Rated 5 out of 5 stars

Perfect

Quick delivery, and extremely comfortable shoes. They look good, and have plenty of room even if my feet swell a litle.

November 21, 2023
Rated 5 out of 5 stars

You may pay a little more but the products are great quality made to a high standard.

the speed with which my order was dispatched was great, meaning my product got to me very quickly, and the quality of the product was just as you'd expect from Cosyfeet. The product was actually for my mother and she is delighted with it, you may pay more for their products, but as the saying goes 'you get what you pay for' and with Cosyfeet, that is definitely quality made to a high standard.

November 21, 2023
Rated 5 out of 5 stars

Easy to order online

Easy to order online. VAT exemption form supplied and clear instructions for ordering including extension straps. Fast standard delivery. I had to return my first order as too small. Free returns and fast refund. Second order was quick. Footwear replacement was fast and fitted perfectly.

November 21, 2023

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