DB Wider Fit Shoes Reviews 134

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience, making the shoe fitting process a pleasant experience. Many people highlight the excellent service, noting the dedicated time spent measuring and finding the correct shoes, even for those with challenging foot conditions. Reviewers are thrilled with the quality and comfort of the products, often finding stylish shoes that fit perfectly and alleviate pain, with some even stating their feet feel normal again. However, some people were dissatisfied with the quality of certain purchases, describing trainers as not fit for purpose or walking shoes as too narrow and uncomfortable, despite being advertised as extra wide. There were also concerns about inconsistent sizing and the durability of some shoes, with soles wearing down quickly. A few other people also felt that the company's policy regarding VAT relief for certain conditions was unclear or unfair, leading them to seek footwear elsewhere.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality, comfort, and wide range of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the footwear as well-made and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and outstanding,... See more

Customer service

Users describe positive interactions with customer service, consistently praising the politeness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shoe fitter was initially sceptical that my 93 year old mum could be fitted with suitable shoes, however my mother who was adamant she had size 8 foot was measured as a 6. After an appointment tha... See more

Company replied

Rated 5 out of 5 stars

Visited their fitting centre the other day and we arrived an hour early but Sue and Jackie insisted we came in even though it was their lunchtime. They spent an inordinate amount of time measur... See more

Company replied

Rated 5 out of 5 stars

The fitting service is excellent…where else could you get an hour long appointment and the dedicated help of knowledgable assistants? The shoe styles are amazing …well made and instantly comfortable... See more

Company replied

Rated 5 out of 5 stars

The fitting suite at Rushden had been extended since my last visit, giving access to a much larger range and choice options. As mentioned in other reviews the staff are extremely helpful, knowledgeabl... See more

Company replied


Company details

  1. Shoe Store

Written by the company

DB Wider Fit Shoes, established in the 1920's, we are the experts, specialising in the design and manufacture of Wide Fitting Footwear. We offer seven fittings - from a High Street E fitting up to 8E. With over 400 styles and colours, we aim to find the perfect style for you. And with our "No Quibble" Money Back Guarantee and Free Returns you have nothing to lose. We have the biggest range and in the widest fittings, ideal for those who may suffer from swollen feet and other foot problems. We sell by mail order (phone, post and online - please check our website for online product reviews) and via our own shop in Rushden Northamptonshire. We have access to the warehouse stock Monday - Friday 10am -4pm with thousands of pairs in stock so plenty of choice. Please note that we also sell to independent retailers - some with very similar names to ourselves so please check that you are leaving review on the correct page. We are widerfitshoes - with an r between wide and fit. We look forward to hearing from you. The Team at DB Wider Fit Shoes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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Rated 5 out of 5 stars

A BIG Thank You.

Would like to Thank - Sue and Karen for the excellent service with their knowledge of their product for Wider Fit Shoes. I purchased three pairs - slippers, sandals and suede double zipped shoes. i desperately needed wide fit due to the difficulties of my swollen left foot.
My husband and I were made most welcome. If you can, visit the Fitting Centre at Rushden. Rosemary & Kingsley Mason, Leicester.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have…

This is the second time I have purchased footwear from DB shoes. The footwear is well made, packaged well and delivery is quick. The sizing of the footwear is crucial to me as I have rheumatoid arthritis and DB shoes are accurate, unlike most shoe companies these days. Finally, the staff are brilliant. Thank you DB shoes!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent appointment

Visited yesterday with my wife Pat.The lady who dealt with us was excellent, very knowledgeable and patient. A broad range of footwear to choose from and my wife found exactly what she needed.

May 19, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Ken, thank you for your lovely feedback! We’re delighted to hear our team provided knowledgeable and patient support, and that your wife was able to find exactly the right footwear. It’s great to know the choice and service made such a difference to your visit.

Rated 5 out of 5 stars

I've known about them a long while but…

I've known about them a long while but on my first visit they were very patient with me and got me the right shoes, already planning to go back for another pair. Best shoe fitting service I've ever had.

May 19, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear David, thank you for sharing your experience! We’re so pleased our team could take the time to understand your needs and help you find the perfect fit. It’s great to hear the service stood out to you, and we look forward to welcoming you back for your next pair.

Rated 5 out of 5 stars

Excellent experience…first time…

Excellent experience…first time visiting and was very impressed with the quality and variety of modern women shoes available..and all in my size and width. This does not happen elsewhere! The staff were very welcoming , expert in their fitting and advice, and nothing was too much trouble. Have already planned a return to try their walking boots. My feet are size 8 and extra wide, and I always have a lot of trouble finding comfortable shoes that are good looking . Very happy to have found DB and would highly recommend.

May 14, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Maggi, thank you for such a wonderful review! We’re delighted you found both the style and width you need, along with a great choice of modern footwear. It’s lovely to hear our team made you feel welcome and supported throughout. We’re so glad you’ve discovered us and look forward to helping you again soon.

Rated 5 out of 5 stars

I visited DB Wider Fit Shoes this morning!

I visited DB Wider Fit Shoes this morning due to serious Arthritis in my right foot. The 2 ladies were absolutely fantastic and extremely helpful. I had already decided on 2 models from the website. So, it was really a simple process of trying the correct fit. The shoes are mega comfortable and I don't have the painful pressure from normal or cheap shoes. They even helped me with the colour as I am useless with colours. Although not cheap, quality costs and the pain reduction is more than worth it. I cannot recommend them highly enough if you have foot problems or arthritis. Thank you ladies - UR the Best!!

May 6, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Mark, thank you for sharing your experience! We’re so glad our team could support you with care, helping you find the right fit and reduce pressure and discomfort. It’s great to hear the comfort and quality made such a difference, and that you felt guided every step of the way—even with colour choices! Your recommendation means a lot to us.

Rated 5 out of 5 stars

As usual the ladies are completely…

As usual the ladies are completely BRILLIANT. came out with 3 pairs and introduced my boyfriends Mum who loves her slippers. Just so stress free. You make my feet feel normal. The knowledge is awesome. Thank you so much.

April 28, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Mary, thank you for your kind words! We’re delighted to hear our team made your visit so enjoyable and stress-free, and that their expert knowledge helped you find multiple pairs you love. It’s wonderful to know you feel comfortable and confident—we’ll be sure to share your feedback with the team!

Rated 5 out of 5 stars

Five stars for the fitting centre

I visited the fitting centre in Rushden this morning. It's the second time I've had an appointment there and on both occasions have come away with shoes that fit well and are comfortable. After four foot operations, that doesn't happen anywhere else!
The staff are very helpful and knowledgeable about the range of shoes available. Also, they have patience!

April 22, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Julie, thank you for your kind feedback. We’re delighted the Rushden fitting centre continues to provide comfortable, well‑fitting shoes, especially after your foot operations. It’s great to hear our team’s knowledge, care and patience helped you find the right fit again. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

First class product and service

I have just received my 5th pair. I did send one pair back, but now I’ve found my size all my purchases have been fast accurate and the product’s been perfect. The return when needed was easy. Money difference returned immediately. I have spoken to staff. They were superb and help was given with politeness and professionalism. All things considered, I will always use DB for my footwear.

April 8, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Paul, thank you for such a lovely review. We’re really pleased to hear that once you found your size, everything from ordering to delivery worked smoothly, and that returns and refunds were straightforward when needed. It’s also great to know our team’s support made a positive impression. We truly appreciate your continued trust.

Rated 5 out of 5 stars

Wonderful Experience

The two ladies, Sue and Carol are a credit to the firm. Their knowledge to enable our disabled daughter purchase a new pair of shoes was great. This is our second visit and will definitely be back in the future.
Thank you .

April 9, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Myra, thank you for your kind words. We’re delighted to hear Sue and Carol were able to use their knowledge and care to help your daughter find the right shoes. It’s especially lovely to know you’ve returned and felt confident in the experience again. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

It’s worth visiting DB/Widerfit for a proper fitting

The shoe fitter was initially sceptical that my 93 year old mum could be fitted with suitable shoes, however my mother who was adamant she had size 8 foot was measured as a 6. After an appointment that lasted an hour, we bought a full shoe plus a pair of sandals. We later bought a pair of slippers with removable insoles. Full marks to DB.

March 4, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Jonathan, thank you for sharing this lovely feedback. We’re so pleased your mum benefited from a thorough fitting and unhurried appointment, and that it helped find the right size and styles for her comfort. It’s great to hear that she managed to find a wide range of styles to suit her. We look forward to see you again soon.

Rated 1 out of 5 stars

Overpriced ill fitting not extra wide, or even wide.

Dreadful pair of extra wide walking shoes, most certainly not extra wide as described, wore them indoors for a few hours and then ventured outside for a walk, had to return home due to severe discomfort and three days on toes are still extremely sore.
Have compared with my extra wide fitting shoes from another supplier and these are not as wide

March 29, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Mr Bushnell, thank you for your review. We do want to ensure that our shoes are right for our customers as comfort is paramount to us. Without knowing which style, fit, or size, it is difficult for us to ascertain where the problem lay. We do have to variable sizes to most of our styles, 2V and 6V. The 2V covers 2E up to 4E, and our 6V covers 6E up to 8E. We consider our 8E to be very wide indeed.
Have you tried our Fit Finder online? It may be that you have purchased our shoes based on what you have bought from other retailers. All retailers differ in size and fit, and several of our customers find that what they have bought with other retailers are different to ours.
We would love to help you in looking for the comfort you need so if you can email us at Enquiries@widerfitshoes.co.uk or call 01933 311077 then we would be more than happy to help.

Rated 5 out of 5 stars

Colourful and stylish shoes

I visited your shop yesterday to look for summer shoes or sandals. I had booked the appointment but was delayed by an accident on the motorway and was told to come when we could. I had visited before and got 2 pairs of shoes and a pair of slippers so know how comfortable they are. Sue and her colleague were so helpful in helping me find shoes and walking shoes that fitted very well and are stylish and colourful. The sandals did not have a long enough ankle strap which was disappointing but the ones I chose look fabulous.
Thank you for providing such a great service and a lovely place to come for a fitting.

March 30, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Susan, thank you for taking the time to share your visit. We’re glad our team could be flexible with your appointment and help you find comfortable, well‑fitting shoes that look great too. It’s wonderful to hear you enjoy both the service and our welcoming fitting environment.

Rated 4 out of 5 stars

Not hard-wearing

I bought a pair of DB's Wyoming Walking Shoes in August 2025. DB were recommended by my Biomechanics team. Whilst these are very comfortable, once I managed to get the right size! DB's sizing is quite inconsistent. The shoes have not worn well. Already the soles have worn down on the heels and on the ball of the foot (7mths wear and not even daily wear). I'm extremely disappointed with the quality of these shoes.

March 30, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Customer, we are concerned to read that you feel that your shoes are not meeting your "wear expectations". If you would like to send us pictures (please send to enquiries@widerfitshoes.co.uk) in the first instance, we will look into the matter further.

Rated 5 out of 5 stars

Comfort & style

I have been searching for comfortable shoes for a long time and finding out about DB Shoes was a godsend.
An appointment to suit me and a friendly and excellent fitting service. Plenty of choice in styles and colours.and I found exactly what I wanted and needed.

March 25, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Ann, thank you for sharing your experience. We’re so pleased you found us and that our flexible appointments, friendly fitting service, and wide choice of styles and colours helped you find exactly what you needed. It’s great to know you felt comfortable, supported, and happy with your choice.

Rated 5 out of 5 stars

Top quality service and very friendly

Used the fit finder to get an initial sizing and ordered a few pairs of shoes with next day delivery that were on back order.

Shoes arrived earlier than expected but were too narrow (probably my fault with the measurements, could take them whilst standing) and returned them using the included pre paid postage and a different width and next size up - posted them on a Saturday.

Had to pay a small difference due to the pricing of the size adjustments but had received my new shoes on Friday that fit perfectly, very impressed with the speed and quality of service - the lady I spoke to on the phone who explained the additional payment was incredibly polite and friendly.

Will definitely be using DB Shoes again in the future.

March 4, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Sy, thank you for sharing your experience! It’s great to hear the Fit Finder helped you get started and that our team supported you through quick exchanges and friendly service. We’re delighted your new width and size fit perfectly, and that everything arrived sooner than expected. We really appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great service and good choice of shoes

Firstly ,I called and spoke to a lady who kindly sent me a catalogue of the shoes on offer,which arrived the next day in the post .There was a wide range of shoes and sandles on offer and it was very easy to see the shoes that would accommodate a orthotics in the sole of the shoe .so I booked an appointment and went to see them today. I was greeted by 2 very friendly ladies who measured my feet and helped me make a decision on the shoes to purchase . I came away with a pair of trainers and a pair of sandals that I am very happy with .Also I got 20%off in the sale.So I would just like to say thank you to Sue and Jackie for your help, you were both very helpful ,professional and very friendly 😀 Next time I need some more shoes I'll be back to see you again. Thanks again.

March 19, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Paul, thank you so much for your lovely review! We're delighted you found the catalogue helpful and that your visit felt welcoming and supportive. It’s great to hear the fitting, orthotic-friendly options, and personal guidance from Sue and Jackie helped you find trainers and sandals you love. Enjoy your new shoes, and we look forward to seeing you again!

Rated 5 out of 5 stars

A big thank you to Sue for making…

A big thank you to Sue for making buying shoes so easy. I need to wear an orthotic and have dreaded buying shoes to accommodate it. Sue made me feel relaxed and helped me make informed decisions about some really comfortable boots and shoes. I now have two pairs of stylish shoes that help me to walk pain free. Thank you for such a wonderful service.

February 24, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Carol, thank you so much for your kind words! It is wonderful to hear that Sue helped you find stylish boots and shoes that accommodate your orthotics so comfortably. We are delighted that you can now enjoy walking pain-free. Providing a relaxed, helpful experience is always our goal.

Rated 1 out of 5 stars

Too narrow & expensive postage

Ordered 3 pairs of boots online. They claimed these are ‘wider than high street’. I ordered in there widest size 6E-8E. All 3 pairs were too narrow, especially around the ankle. They were very deep in the toe box. I can only think these are designed for people who don’t have naturally wide feet but have developed some problem causing only the lower part of there foot to widen. Charged £15 for postage which was non refundable. All 3 pairs were stuffed tightly into a box I know would have cost no more than £5 to post. Ridiculous to say they are wider than high street, when I have many pairs of high street wide fitting boots & shoes that fit and these were too narrow. Also I ordered the hiking boot, which said gribby sole, it was very thin & poor quality & would not be suitable for mountain walking at all.

January 7, 2026
Unprompted review
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Reply from DB Wider Fit Shoes

Dear Hannah, we thank you for your review and are sorry to read that in this instance we have not met your needs.

Our shoes are wider and deeper fitting than high street shoes. You mention the styles were too narrow around the ankle. This was due to the style of boot ordered, with two of them being slip on boots with little adjustment around the ankle area. A Gibson lace design would have offered far more fitting in this area. We do advise customers to engage with our customer services team via telephone or live chat which can be really helpful as they can discuss your needs and offer the best options available.

Yes, there was a postal charge of £15. This was due to 3 boots being ordered which are relatively bulky items and therefore cost more to send through the postal system. We do have a free postage on returns and exchanges should you have wished to switch to another type of boot.

The fitting of shoes is very individual as we all have very different shaped feet. We make our shoes wider and deeper and make our uppers as adjustable as possible but we recognise that preferences vary, and our solutions may not suit everyone. We'd recommend discussing your requirements with our Customer Services team so that we can help you find the right styles for you.
kind regards

Rated 5 out of 5 stars

Sue and Jackie made me feel welcome it…

Sue and Jackie made me feel welcome it was like going back to old days of personal service. My feet were measured and then the task of finding the right shoes for my needs began. Nothing seemed like it was to much trouble for them and between them they found a pair of lace up shoes which were a perfect fit. having said that they changed and upgraded the insoles so to give me as much comfort as i needed. So on that type of service i also bought a pair of trainers which the ladies went through the same procedure and I got a pair that fitted very well . I have to wear a support because i have a disability and that didn't phase the ladies if anything it made them more determined to get me fitted with the write shoes. With staff like that the firms onto a winner. Would I recommend the firm definitely. Thank you Sue and Jackie for your being so patient with me.

February 24, 2026
Unprompted review
DB Wider Fit Shoes logo

Reply from DB Wider Fit Shoes

Dear Dave, thank you so much for your wonderful review! We’re delighted to hear Sue and Jackie made you feel truly looked after. Their careful measuring, patience, and determination to find the perfect fit—support needs included—are exactly what we strive for. We’re thrilled you left with shoes and trainers that feel great. Your recommendation means a lot!

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